Samsung S27AG55 Series User Manual
Gaming monitor
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USER MANUAL
Gaming Monitor
S27AG55* S32AG55*
The colour and the appearance may differ depending on the product, and the specifications are subject to
change without prior notice to improve the performance.
The contents of this manual are subject to change without notice to improve quality.
© Samsung
Samsung owns the copyright for this manual.
Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited.
Trademarks other than that of Samsung are owned by their respective owners.
An administration fee may be charged in the following situations:
(a) An engineer is called out at your request, but it is found that the product has no defect (i.e.,
where the user manual has not been read).
(b) You bring the unit to a repair centre, but it is found that the product has no defect (i.e., where the
user manual has not been read).
You will be informed of the administration fee amount before a technician visits.
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Table of Contents
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Summary of Contents for Samsung S27AG55 Series
- Page 1 © Samsung Samsung owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited. Trademarks other than that of Samsung are owned by their respective owners. An administration fee may be charged in the following situations: (a) An engineer is called out at your request, but it is found that the product has no defect (i.e.,...
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Page 2: Table Of Contents
Correct posture to use the product Connection Using an DP Cable Connecting to headphones or earphones Troubleshooting Guide Connecting the Power Requirements Before Contacting Samsung Tidying Up the Connected Cables Preparations Customer Service Centre Product diagnosis (Screen issue) Setting Optimum Resolution... - Page 3 Table of contents Specifications General Standard Signal Mode Table Appendix Responsibility for the Pay Service (Cost to Customers) Not a product defect A Product damage caused by customer's fault Others FreeSync (for AMD graphics card) WEEE Correct Disposal of This Product (Waste Electrical &...
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Page 4: Before Using The Product
Do not disconnect the power cord while the product is being used. This symbol indicates that this • Only use the power cord provided with your product by Samsung. Do not use the power cord with product has included important DC voltage: Rated voltage marked with other products. -
Page 5: Installation
‒ Be sure to consult Samsung Customer Service Centre if you want to install the product at such a • Do not expose the product to direct sunlight, heat, or a hot object such as a stove. -
Page 6: Operation
‒ Be sure to power off the product and disconnect the power cord when water or other foreign ‒ Contact Samsung Customer Service Centre for repairs. substances have entered the product. Then contact Samsung Customer Service Centre. • To move the product, first disconnect all the cables from it, including the power cable. - Page 7 Caution • Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage • Do not hold the product upside-down or move it by holding the stand. burn-in or defective pixels. ‒ The product may fall and become damaged or cause an injury. ‒...
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Page 8: Cleaning
High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used nearby. ― Contact your nearest Samsung Customer Service Centre if you want to clean the inside of the product (Service fee will be charged.) Do not press the product screen with hands or other objects. -
Page 9: Preparations
Chapter 02 Preparations Installation Attaching the Stand Put the stand base onto the stand neck as the Tightly fasten the connecting screw at the bottom Hold the back of the product as shown in the figure. Push the assembled stand into direction shown in the figure. -
Page 10: Removing The Stand
Removing the Stand Precautions for moving the product ― Before removing the stand from the product, place the product on a flat and stable surface with the screen facing down. • Hold the lower corners or edges of the • Do not directly apply pressure on the screen. -
Page 11: Checking The Space Around The Product
Checking the space around the product Adjusting the Product Tilt ― The colour and shape of parts may differ from what is shown. Specifications are subject to change without Make sure to have enough space for ventilation when placing the product. An internal temperature rise may cause fire and damage the product. -
Page 12: Anti-Theft Lock
If you install the product on a slanted wall, it may fall and result in severe personal injury. Samsung wall mount kits contain a with your anti-theft locking device for details. -
Page 13: Control Panel
Control Panel Parts Description JOG Button Multi directional button that helps navigate. ― The colour and shape of parts may differ from what is shown. Specifications are subject to change without This LED is power status indicator. ― You can select the power LED operation to be enabled or disabled on the Power LED notice to improve quality. -
Page 14: Connecting And Using A Source Device
Chapter 03 Connecting and Using a Source Device Read below before connecting the product. Ports ― The functions available may vary depending on the product model. The colour and shape of parts may differ Before connecting the product, check the shapes of both ports of the supplied signal cables and the from what is shown. -
Page 15: Connecting And Using A Pc
Connecting and Using a PC Connection Using an DP Cable Select a connection method suitable for your PC. DP IN Connection Using the HDMI Cable HDMI IN ― It is recommended to use the DP cable provided as an accessory. If not provided, be sure to use a DP cable of 1.5 m or below. -
Page 16: Connecting The Power
Tidying Up the Connected Cables Connecting the Power HDMI IN DP IN SERVICE DC 19V Connect the power cable to the AC/DC adapter. Then, connect the AC/DC adapter to the DC 19V port on the back of the product. ‒ Rated power consumption for adapters differs depending on the model. Use an adapter that meets the power consumption specification of the model. -
Page 17: Setting Optimum Resolution
Setting Optimum Resolution An information message about setting optimum resolution will appear if you power on the product for the first time after purchase. Select a language on information message and change the resolution on your PC to the optimum setting. ―... -
Page 18: Menu
Chapter 04 Menu Function Key Guide → ― The functions available may vary depending on the product model. The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Game Description Refresh Rate... - Page 19 Description Response Time Accelerate the panel response rate to make video appear more vivid and natural. ― It is best to set Response Time Standard Faster when you are not viewing a movie or game. ― This menu is not available when FreeSync is set.
- Page 20 Description mode • 4:3: Display the picture with an aspect ratio of 4:3. Suitable for videos and standard broadcasts. • 16:9: Display the picture with an aspect ratio of 16:9. • Screen Fit: Display the picture with the original aspect ratio without cutting off. •...
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Page 21: Picture
Picture Description Picture Mode This menu provides an optimum picture quality suitable for the environment where the product will be used. ― This menu is not available when Eye Saver Mode is enabled. ― Picture Mode is disabled when the input is an HDR signal. mode •... - Page 22 Description Brightness You can adjust the general brightness of the picture. (Range: 0~100) A higher value will make the picture appear brighter. ― This menu is not available when Eye Saver Mode is enabled. Contrast Adjust the contrast between the objects and background. (Range: 0~100) A higher value will increase the contrast to make the object appear clearer.
- Page 23 Description Black Level If a DVD player or set-top box is connected to the product via HDMI, image quality degradation (contrast/colour degradation, black level, etc.) may occur, depending on the connected source device. In such case, Black Level can be used to adjust the image quality. •...
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Page 24: Onscreen Display
OnScreen Display Description Language Set the menu language. ― A change to the language setting will only be applied to the onscreen menu display. ― It will not be applied to other functions on your PC. Display Time The OSD menu will automatically disappear if the menu is not used for a specified period of time. Display Time is a function to specify the time which you want the OSD menu to disappear. - Page 25 Description Off Timer Plus Off Timer • Timer: Turn on Off Timer mode. • Turn Off After: The off timer can be set within a range of 1 to 23 hours. The product will automatically power off after the specified number of hours.
- Page 26 Description Input Port Ver. Select an HDMI version. ― The supportable device and resolution may differ depending on its version. ― When the version is changed, the screen may blink. ― If you set the HDMI Mode to 1.4, some high resolutions may not be supported because of bandwidth limitation of the HDMI 1.4 protocol. ―...
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Page 27: Support
Update software using an update file on a USB device. Save the update file (in .bin format) that you downloaded from the Samsung website (http://www.samsung.com/sec) to a USB storage device. Connect the USB device to the SERVICE port on the monitor. -
Page 28: Installing The Software
Installing the Software Easy Setting Box Driver Installation To install the latest version of the product driver, download it from the Samsung website (http://www. samsung.com). ― You can set the optimum resolution and frequency for this product by installing the corresponding drivers. -
Page 29: Troubleshooting Guide
Check the following. Customer Service Centre Caution ― Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists, contact Samsung Customer Service Centre. When the product makes popping (cracking) sound. The sound may be caused by contraction or expansion from temperature change of external Product diagnosis (Screen issue) components or internal circuit of the product. - Page 30 Screen issue There is no image on the screen and the power LED blinks every 0.5 to 1 second. The product is operating in power-saving mode. The power LED is off. The screen will not switch on. Press any key on the keyboard or move the mouse to return to normal operating mode. Check that the power cable is connected properly.
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Page 31: Q & A
Q & A ― Refer to the user manual for your PC or graphics card for further instructions on adjustment. ― The path to the settings depends on the installed OS. How can I change the frequency? Set the frequency on your graphics card. •... -
Page 32: Specifications
Chapter 07 Specifications General Model Name S27AG55* S32AG55* Size 27 Class (26.9 Inches / 68.4 cm) 32 Class (31.5 Inches / 80.0 cm) Display area 596.7 mm (H) x 335.6 mm (V) 697.3 mm (H) x 392.2 mm (V) Pixel Pitch 0.2331 mm (H) x 0.2331 mm (V) 0.2724 mm (H) x 0.2724 mm (V) Maximum Pixel Clock... - Page 33 • The above specifications are subject to change without notice to improve quality. • For detailed device specifications, visit the Samsung website. • (Europe only) To access energy labelling information about this product on the European Product Registry for Energy Labelling (EPREL), go to https://eprel.ec.europa.eu/qr/****** where ****** is the product’s EPREL registration number.
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Page 34: Standard Signal Mode Table
Standard Signal Mode Table Model Name S27AG55* / S32AG55* Synchronization (PANEL Spec) Vertical Frequency 48 - 165 Hz Resolution Optimum resolution 2560 x 1440 @ 144 Hz (HDMI) 2560 x 1440 @ 165 Hz (DisplayPort) Maximum resolution If a signal that belongs to the following standard signal modes is transmitted from your PC, the screen will automatically be adjusted. If the signal transmitted from the PC does not belong to the standard signal modes, the screen may be blank even though the power LED turns on. - Page 35 Port Horizontal Frequency Vertical Frequency Pixel Clock Sync Polarity Resolution (kHz) (Hz) (MHz) (H/V) HDMI IN DP IN VESA, 1280 x 1024 63.981 60.020 108.000 VESA, 1280 x 1024 79.976 75.025 135.000 VESA, 1440 x 900 55.935 59.887 106.500 VESA, 1600 x 900 60.000 60.000 108.000...
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Page 36: Appendix
• Use of supplies or separately sold product unspecified by Samsung. • Repair from a person besides an engineer of outsourcing service company or partner of Samsung Not a product defect Electronics Co., Ltd. • Remodeling or repairing the product by customer. -
Page 37: Freesync (For Amd Graphics Card)
― If you encounter any issues when using the function, contact the Samsung Service Centre. FreeSync (for AMD graphics card) ― If you change the screen resolution while the function is On, the screen may intermittently blank out due to the graphic card. -
Page 38: Weee
WEEE Correct Disposal of This Product (Waste Electrical & Electronic Equipment) (Applicable in countries with separate collection systems) This marking on the product, accessories or literature indicates that the product and its electronic accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste at the end of their working life.