What Is Remote Support - Samsung UE40K5510A User Manual

Table of Contents

Advertisement

Available languages

Available languages

  • ENGLISH, page 18
The TV settings are lost after 5 minutes.
The TV is in the Retail Mode. Change the Usage Mode to Home Mode. (
Usage Mode > Home Mode).
Intermittent Wi-Fi
Make sure the TV has a network connection (
Make sure the Wifi password is entered correctly.
Check the distance between the TV and the Modem/Router. The distance should not exceed 15.2 m.
Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV
and the Modem/Router.
(The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
Single story
Contact your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new Modem/Router
and the TV.
Video App problems (Youtube etc)
Change the DNS to 8.8.8.8. Select
manually > DNS Server > enter 8.8.8.8 > OK.
Reset by selecting

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:
Diagnose your TV
Adjust the TV settings for you
Perform a factory reset on your TV
Install recommended firmware updates
How does Remote Support work?
You can easily have a Samsung Tech service your TV remotely:
1. Call the Samsung Contact Centre and ask for remote support.
2. Open the menu on your TV and go to the Support section.
3. Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the
PIN number to the agent.
4. The agent will then access your TV.
K5510_RU_BN68-07870P-X0_L04.indb 8
>
Settings > Network > Network Status).
>
Settings > Network > Network Status > IP Settings > DNS setting > Enter
>
Settings > Support > Self Diagnosis > Reset Smart Hub.
English - 8
>
Settings > System > Expert Settings >
Multi story
Wireless router
Wireless repeater
2016-06-02 오전 10:25:51

Advertisement

Table of Contents
loading

This manual is also suitable for:

5 seriesUe49k5510a

Table of Contents