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CIC Guide_Multi View
Title
Multi View is forcibly closed.
Product
TV
Product
type
Multi
View
Category
function
Symptom
When running two apps on Multi View, it suddenly shuts down and only one app takes up full screen.
Explanation
Depending on the content you are watching, Multi View may be forcibly closed.
사용자가 멀티뷰 사용중에 아래와 같은 동작을 할 경우 멀티뷰 실행이 강제 종료됩니다.
The combinations of the apps
Live TV
Customer
Service
Guide
HDMI
LED TV
Model
Inquiry
Is forcibly closed when
On Live TV
1. Switch to 8K channels
2. Switch to 4K high frame
TVScreenshare(Miracast)
Camera
3. Audio description ON
4. Scheduled screen recording
On HDMI devices
1. Dolby Vision signal ON
2. 4K high frame (HFR) signal
TVScreenshare(Miracast)
Camera
3. Change the screen resolution
WebOS 22 Multi View support
models
Multi View is forcibly closed.
channels
starts
ON
to 8K, or Dolby MAT/Dolby
TrueHD audio signal ON
Korea(
√
)
Overseas(√
Troubleshooting
(√
) Operation ( ) Installation ( )
Guide
You can't launch the channel you are watching and Multi
View at the same time. Try again after changing to other
channels, closing the data broadcast, or turning off the
audio description.
You can't run the HDMI input you're watching and Multi
View at the same time.
On HDMI devices, try again after
1) Turning off Dolby Vision,
2) Turning off the high frame mode
3) Setting the output resolution to 4K resolution or
lower,
4) Setting the audio signal to Dolby Digital or AC3
Copyright © 2022 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
) CIC
) Customer( )
agent(√
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