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Summary of Contents for T-Mobile TMO-G4AR
- Page 1 User Guide TMO-G4AR 5G Gateway...
- Page 2 No.8, Sec.2, Guangfu Rd., Hsinchu City 30071, Taiwan Import from Arcadyan Technology Corporation Distributor T-Mobile USA, Inc. © 2023 T-Mobile USA, Inc. All rights reserved. T-Mobile, the T logo, Magenta, the magenta color and the T-Mobile Internet logo are registered trademarks of Deutsche Telekom AG.
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Page 3: Table Of Contents
Getting to Know Your T-Mobile 5G Gateway ................6 Physical Interfaces........................7 Setting up the T-Mobile 5G Gateway ....................7 Recommended Setup: Use the T-Mobile Internet mobile app ..........7 Manual Setup: Identify An Ideal Location ................8 Connecting Power to the T-Mobile 5G Gateway ............... 8 Starting the T-Mobile 5G Gateway ..................9... - Page 4 T-Mobile 5G Gateway User Guide Troubleshooting ..........................15 No Internet ..........................15 No Signal ............................15 Prevent Overheating ........................15 T-Mobile 5G Gateway Does Not Start ..................15 Poor Internet Experience ......................15 Forget Your Admin Password? ....................15 Understanding the LCD .........................16 Connection ..........................16 Devices............................17 Internet Line Number ........................
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Page 5: Safety Guidelines
Use care to avoid accidental drops or sprays of water on the 5G Gateway. ż If the T-Mobile 5G Gateway is dropped—especially on a hard surface—or in the case of suspected damage, contact your nearest T-Mobile service center for inspection. -
Page 6: Introduction
NOTE This document is a supplement to the Quick Start Guide and T-Mobile Internet mobile app. Use the Quick Start Guide to get up and running quickly. The contents of this guide are subject to change without notice. -
Page 7: Physical Interfaces
Setting up the T-Mobile 5G Gateway Recommended Setup: Use the T-Mobile Internet mobile Using the Quick Start Guide and the T-Mobile Internet mobile app provides the easiest and best setup experience. The T-Mobile Internet mobile app can be downloaded from either Google Play Store or the Apple App Store. -
Page 8: Manual Setup: Identify An Ideal Location
The first time you setup your gateway, “How to navigate this interface” displays on the LCD panel. Select “OK” to continue the start up. Download the T-Mobile Internet app onto your smart phone. Follow the on-screen prompts in app and complete first time setup. Then the app establishes communication and connects to the gateway. -
Page 9: Starting The T-Mobile 5G Gateway
50–60Hz frequency and 3A of current at DC 15V Starting the T-Mobile 5G Gateway After the gateway is connected to a power source, the LCD screen displays an animated T-Mobile logo that indicates the gateway is starting up. Six small dots displayed on the LCD panel indicates available screens of: ż... -
Page 10: Connecting Ethernet Devices
T-Mobile 5G Gateway User Guide The QR code on the label provides easy set up when the T-Mobile Internet mobile app is installed. Connecting Ethernet Devices The gateway has two (2) Ethernet LAN ports. Use an Ethernet cable to connect devices that don’t have Wi-Fi adapters or capabilities. -
Page 11: Accessing Your Web Gui (Graphical User Interface)
Accessing Your Web GUI (Graphical User Interface) NOTE You can configure the gateway and any connected client devices via the T-Mobile Internet mobile app on a smartphone. Ensure the Local Area Connection setting on your PC, laptop, smart phone, or tablet is configured to obtain an IP address automatically. -
Page 12: Language Selection
From the GUI’s top-right corner of the screen, select your preferred language, English or Español, from the dropdown menu for user interface language. Support Screen Use the Support tab for useful FAQ and T-Mobile Community Forum links, and customer support information. Page 12 Need help? Visit https://www.t-mobile.com/internethelp... -
Page 13: Replacing The Sim Card
With the SIM door open, press the pre-installed SIM card into the slot and the SIM card pops Carefully remove the pre-installed SIM card Insert and press the new SIM card into the slot Page 13 Need help? Visit https://www.t-mobile.com/internethelp or call T-Mobile customer service at 1-844-275-9310 Metro support service at 1-888-8Metro8... -
Page 14: Factory Resetting The T-Mobile 5G Gateway
10. Close the cover of the SIM card slot and ensure the cover is securely closed on the SIM door Factory Resetting the T-Mobile 5G Gateway Resetting the T-Mobile 5G Gateway to factory default deletes all configuration changes made since setup. -
Page 15: Troubleshooting
“Manual Setup: Identify An Ideal Location”. Forget Your Admin Password? If you configure a custom admin password and forget it, use the password reset function found within the T-Mobile Internet mobile app to reset the password to factory default. Page 15 Need help? Visit https://www.t-mobile.com/internethelp... -
Page 16: Understanding The Lcd
Like your phone, the gateway displays up to five bars on its Connection screen, indicating signal strength. The number of bars you see represents the strength of the gateway’s current connection to the cellular network. An X indicates the gateway is not connected to the T-Mobile network. Page 16 Need help? Visit https://www.t-mobile.com/internethelp... -
Page 17: Devices
Internet Line Number The Internet Line Number screen displays your internet number of the SIM card installed. Page 17 Need help? Visit https://www.t-mobile.com/internethelp or call T-Mobile customer service at 1-844-275-9310 Metro support service at 1-888-8Metro8... -
Page 18: Messages
T-Mobile 5G Gateway User Guide Messages These messages come from the T-Mobile network and may provide outage information or other important updates. The Messages screen allows you to view the message contents by pressing < and > to scroll between messages. - Page 19 Select DELETE to delete a message When prompted a message of asking you to confirm deletion, select to confirm Page 19 Need help? Visit https://www.t-mobile.com/internethelp or call T-Mobile customer service at 1-844-275-9310 Metro support service at 1-888-8Metro8...
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Page 20: Antenna Settings
You may change the antenna settings to EXTERNAL if an external antenna is attached. From the Antenna screen, select CHANGE Page 20 Need help? Visit https://www.t-mobile.com/internethelp or call T-Mobile customer service at 1-844-275-9310 Metro support service at 1-888-8Metro8... - Page 21 Only change this setting to EXTERNAL when an external antenna is attached. When prompted a message of asking you to confirm your selection, tab to confirm Page 21 Need help? Visit https://www.t-mobile.com/internethelp or call T-Mobile customer service at 1-844-275-9310 Metro support service at 1-888-8Metro8...
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Page 22: Language Settings
The gateway supports both English and Spanish on its LCD. You may change the language by doing: From the Language screen, select CHANGE Page 22 Need help? Visit https://www.t-mobile.com/internethelp or call T-Mobile customer service at 1-844-275-9310 Metro support service at 1-888-8Metro8... - Page 23 T-Mobile 5G Gateway User Guide From the Language screen, choose English Español Press (OK) on the panel to set the language Page 23 Need help? Visit https://www.t-mobile.com/internethelp or call T-Mobile customer service at 1-844-275-9310 Metro support service at 1-888-8Metro8...
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Page 24: Technical Specifications
SIM Card Socket (4FF Only) USB Type C x 1 (Regular Power Source) USB Type C x 1 (Data and other USB Port Purpose) Page 24 Need help? Visit https://www.t-mobile.com/internethelp or call T-Mobile customer service at 1-844-275-9310 Metro support service at 1-888-8Metro8... -
Page 25: Terms And Conditions
T-Mobile 5G Gateway User Guide Terms and Conditions t-mobile.com/responsibility/legal/terms-and-conditions Privacy Policy t-mobile.com/privacy-center/our-practices/privacy-policy Customer Support 24/7 Tech Support Line: 1-844-275-9310 Metro Support Line: 1-888-8Metro8 Page 25 Need help? Visit https://www.t-mobile.com/internethelp or call T-Mobile customer service at 1-844-275-9310 Metro support service at 1-888-8Metro8...
Need help?
Do you have a question about the TMO-G4AR and is the answer not in the manual?
Questions and answers
Where do I get the antenna to hook up to the raxtmog4ar
The context mentions an external antenna for the T-Mobile TMO-G4AR, which comes with a built-in cable and an SMA connector for possible extensions. It also discusses testing the antenna’s performance compared to the stock unit and another external antenna. However, it does not specify where to purchase the antenna.
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@Leslie Ham
how do you turn it off?
The provided context does not contain specific instructions on how to turn off the T-Mobile TMO-G4AR. However, you can try unplugging the device from the power source or checking its settings for a power-off option. If further assistance is needed, consider referring to the user manual or contacting T-Mobile support.
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how do you turn it off
Is there a written channel guide for the TV connection.
No, there is no channel guide available for the T-Mobile TMO-G4AR, as it is a 5G internet gateway and not a TV device.
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how can you access the router settings on the lan. NOT with a cell
To access the T-Mobile TMO-G4AR router settings via LAN, connect your computer to the router using an Ethernet (EN) cable. Then, open a web browser and enter the router's IP address in the address bar. You may need to log in using the default username and password or credentials set by the user.
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where is the WPS button?
The T-Mobile TMO-G4AR router does not have a WPS button.
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Does the G4AR have a tuner for an external antenna?
Yes, the T-Mobile TMO-G4AR has a setting that allows switching between the internal antenna and an external antenna.
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setup modem to bridge mode in order to use an external router
Will the USB port on the back of the modem support a non network usb printer?