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Summary of Contents for T-Mobile KVD21
- Page 1 User Guide KVD21 5G Gateway...
- Page 2 No.8, Sec.2, Guangfu Rd.,Hsinchu City 30071, Taiwan Import from Arcadyan Technology Corporation Distributor T-Mobile, Inc. ©T-Mobile USA, Inc. All rights reserved. T-Mobile, the T logo, Magenta, the magenta color and the T-Mobile Internet logo are registered trademarks of Deutsche Telekom AG.
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Page 3: Table Of Contents
Setting up the T-Mobile 5G Gateway ....................7 Recommended Setup: Use the Mobile App................7 Manual Setup: Identify An Ideal Location ................8 Connecting Power to the T-Mobile 5G Gateway ............... 8 Starting the T-Mobile 5G Gateway ..................9 Connecting Devices .........................9 Connecting Wi-Fi Devices ......................9 Connecting Ethernet Devices ....................9... - Page 4 T-Mobile 5G Gateway User Guide Troubleshooting ..........................19 No Signal ............................19 Prevent Overheating ........................19 T-Mobile 5G Gateway Does Not Start ..................19 Poor Internet Experience ......................19 Forget Your Admin Password? ....................19 Understanding the LCD .........................19 Connection ..........................20 Devices............................20 Messages .............................21 Language Settings ........................
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Page 5: Safety Guidelines
Do apply care to avoid accidental drops along with the Product ż If the T-Mobile 5G Gateway is dropped—especially on a hard surface—or in the case of suspected damage, contact your nearest T-Mobile service center for inspection Risk of Electric Shock or Fire Follow these guidelines when using the T-Mobile 5G Gateway: ż... -
Page 6: Introduction
NOTE This document is a supplement to the Quick Start Guide and T-Mobile Internet mobile app. Use the Quick Start Guide to get up and running quickly. The contents of this guide are subject to change without notice. -
Page 7: Physical Interfaces
Setting up the T-Mobile 5G Gateway Recommended Setup: Use the Mobile App Using the Quick Start Guide and the T-Mobile Internet mobile app provides the easiest setup experience. The T-Mobile Internet mobile app can be downloaded from either Google Play or the App Store. -
Page 8: Manual Setup: Identify An Ideal Location
ż On an upper floor of the home or at least 6 feet off the floor Connecting Power to the T-Mobile 5G Gateway ż Place the gateway on a flat surface, such as a tabletop or similar; close to a window and near an electrical outlet ż... -
Page 9: Starting The T-Mobile 5G Gateway
T-Mobile 5G Gateway User Guide Starting the T-Mobile 5G Gateway After the gateway is connected to a power source, the LCD screen displays an animated T-Mobile logo that indicates the gateway is starting up. Four small dots displayed on the LCD panel indicates available screens. Take a moment to browse these screens to see what information is available. -
Page 10: Viewing Connected Devices
Accessing Your Web GUI (Graphical User Interface) NOTE You can configure the gateway and any connected client devices via the T-Mobile Internet mobile app on a smartphone. Ensure the Local Area Connection setting on your PC, laptop, smart phone, or tablet is configured to obtain an IP address automatically. -
Page 11: Home Screen
You should now see the dashboard screen, which provides network connection status and information about the gateway. The Home screen contains five sections: internet connection status, connection quality of cellular signal strength, gateway information, Wi-Fi networks settings, and the QR code of T-Mobile Internet mobile app. ż... -
Page 12: Language Selection
Wi-Fi networks settings: gives you a way to manage and configure wireless settings on the 2.4GHz and 5GHz networks ż T-Mobile Internet mobile app: scanning the QR code with your smart phone for the easiest setup experience NOTE The advanced settings are not available with this version release of the web GUI. - Page 13 T-Mobile 5G Gateway User Guide Clicking Manage Wi-Fi Networks from the Wi-Fi networks menu gives you a way to manage and configure Wi-Fi settings on your networks. Page 13 Need help? Visit https://www.t-mobile.com/internethelp or call T-Mobile customer service at 1-844-275-9310...
- Page 14 Combined/Automatic (Recommended): provides the best Wi-Fi connection to the connected devices with automatic selection of the radio frequency (2.4 GHz or 5 GHz). Your T-Mobile mesh network has the single Wi-Fi network enabled by default and this is recommended for most users ż...
- Page 15 T-Mobile 5G Gateway User Guide Click Save Changes to save the settings Page 15 Need help? Visit https://www.t-mobile.com/internethelp or call T-Mobile customer service at 1-844-275-9310...
- Page 16 T-Mobile 5G Gateway User Guide Click to finish the Wi-Fi network configuration and the Home screen will be displayed Page 16 Need help? Visit https://www.t-mobile.com/internethelp or call T-Mobile customer service at 1-844-275-9310...
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Page 17: Replacing The Sim Card
Remove any Ethernet cables connected to the gateway’s LAN ports (LAN1 and LAN 2) Use the finger pull to open the SIM door The SIM card socket supports push-in and push-out installation Page 17 Need help? Visit https://www.t-mobile.com/internethelp or call T-Mobile customer service at 1-844-275-9310... -
Page 18: Resetting The T-Mobile 5G Gateway
Close the cover of the SIM card slot and ensure the cover is securely closed on the SIM door Resetting the T-Mobile 5G Gateway Resetting the T-Mobile 5G Gateway to factory default deletes all configuration changes made since setup. Using the Reset Port You can reset the gateway using a paperclip and the Reset port, which is located on the device’s... -
Page 19: Troubleshooting
T-Mobile 5G Gateway Does Not Start If the gateway does not start up, verify the provided power cord is connected to an outlet. If the gateway is connected to an outlet and power still does not start, contact T-Mobile technical support. -
Page 20: Connection
An X indicates the gateway is not connected to the cellular network. Devices The Devices screen indicates how many devices are currently connected to the gateway. This is true for both wireless and wired devices. Page 20 Need help? Visit https://www.t-mobile.com/internethelp or call T-Mobile customer service at 1-844-275-9310... -
Page 21: Messages
T-Mobile 5G Gateway User Guide Messages These messages come from the T-Mobile network and may provide outage information or other important updates. The Messages screen allows you to view the message contents by pressing < and > to scroll between messages. - Page 22 T-Mobile 5G Gateway User Guide Select DONE when your read all messages Select DELETE to delete a message When prompted a message of asking you to confirm deletion, select to confirm Page 22 Need help? Visit https://www.t-mobile.com/internethelp or call T-Mobile customer service at 1-844-275-9310...
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Page 23: Language Settings
The gateway supports both English and Spanish on its LCD. You may change the language by doing: From the Language screen, select CHANGE From the Language screen, choose English Español Press (OK) on the panel to set the language Page 23 Need help? Visit https://www.t-mobile.com/internethelp or call T-Mobile customer service at 1-844-275-9310... -
Page 24: Technical Specifications
GE LAN (Yellow) SIM Card Socket (4FF Only) USB Type C x 1 (Regular Power Source) USB Type C x 1 (Data and other USB Port Purpose) Page 24 Need help? Visit https://www.t-mobile.com/internethelp or call T-Mobile customer service at 1-844-275-9310... -
Page 25: Terms And Conditions
T-Mobile 5G Gateway User Guide Terms and Conditions t-mobile.com/responsibility/legal/terms-and-conditions Privacy Policy t-mobile.com/privacy-center/our-practices/privacy-policy Customer Support 24/7 Tech Support Line: 1-844-275-9310 Page 25 Need help? Visit https://www.t-mobile.com/internethelp or call T-Mobile customer service at 1-844-275-9310...
Need help?
Do you have a question about the KVD21 and is the answer not in the manual?
Questions and answers
How do I connect an external antenna?
To connect an external antenna to the T-Mobile KVD21:
1. Remove the case sides of the KVD21 to access the internal connectors more easily.
2. Locate the internal antenna connectors in the corners.
3. Take the pigtail connector and feed it down into the opening.
4. Wrap the pigtail around and attach it securely to the internal connector.
5. Ensure the pigtail fits properly into the space provided.
6. Connect the other end of the pigtail to your external antenna.
Use minimal force when attaching connectors and align them carefully to avoid damage.
This answer is automatically generated
Can I assign a permanent IP address to my printer with KVD21? Every time I restart KVD21 it changes my network printer and I have to update IP address.