Page 1
Cobalt™ 27 Service Manual 90-200028-01 Georgia Cobalt™ March 2020 Technology Training & Support Services 10 Memorial Boulevard, Providence, RI 02903 USA...
Page 2
Warranty Information in this document is subject to change without notice and does not represent a commitment on the part of IGT, a wholly owned subsidiary of IGT. No part of this manual may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, for any purpose other than the purchaser's personal use without written permission of IGT.
Table of Contents Safety Chapter 1 Cobalt Overview Cobalt Features Specifications Environmental Specifications Electrical Specifications Physical Specifications Dimensions Dimensions - with Topper Dimensions - with Doors Open External Components Overview Cabinet Components Player Panel Components Lower Door Components Basic Operational Instructions and Features Security Opening the Main Door Opening the Lower Door...
Page 4
Cabinet Controller Board Cabinet Controller Board Connectors Switches Cabinet Controller Board Removal Audio Amplifier Board Audio Amplifier Board Removal Player Panel Speakers USB Charging Port Bill Validator and Printer Bezels Cashout Button Button Panel Player Panel Removal Cashout Button Removal Bezel LED Board Removal Cabinet Lighting LED Control Boards...
Page 5
CFInit Appendix A Stand Mounting Cobalt™ 27...
Safety This section contains safety precautions that should be reviewed and followed when troubleshooting any IGT machine. It includes safety precautions that pertain to all IGT products. General Safety Precautions Follow all applicable local electrical codes. Check to ensure that adequate power is available based on the requirement(s) of the system being installed.
Page 8
Safety Safety Messages Safety messages are included in this manual and affixed to the product hardware. Safety messages indicate: Potential hazard to the product or technician Instructions to reduce the chance of injury Results of not following the safety message instructions Indicates that potential injury to the product or technician is possible if instructions are not followed.
Chapter 1 Cobalt Overview This manual describes the technical aspects of the Cobalt EGM. The information contained in this document includes component identification, installation instructions, and preventive maintenance practices. This section describes the technical aspects of the Cobalt EGM including an overview of all of its major components.
Chapter 1 Cobalt Overview Specifications Environmental Specifications Characteristic Specification Storage 14°F (-10C) to 140°F (60C), 0% to 90% non-condensing Operating 50°F (10C) to 100°F (38C), 10% to 90% non-Condensing Electrical Specifications Characteristic Specification 120 V option 108 to 132 VAC AC line voltage (single phase) 230 V Option 198 to 264 VAC...
Chapter 1 Cobalt Overview Player Panel Components For more information, see Player Panel on page 45. Figure 1-6 Static Button Panel Label Description Speakers Optional Cashless Components (SMIB Module / Card Reader) USB Charging Port Printer Bezel Cashout Button Service Button - Not used in this configuration Bill Validator Bezel Button Panel Cobalt™...
Chapter 1 Cobalt Overview Lower Door Components Figure 1-7 Lower Door Components Label Description Main Door Latch Main Door Lock Lower Door Lock External Hard Meters Location (Optional) Basic Operational Instructions and Features Security External Access Doors There are two external access doors. The Main Door provides access to the main/upper portion of the cabinet.
Chapter 1 Cobalt Overview Opening the Main Door Use caution to keep hands clear of pinch points when closing doors. Care must be taken when closing the door when the terminal is not secured. Closing force should be applied downward rather than outward towards the operator. 1.
Chapter 1 Cobalt Overview Opening the Lower Door 1. Set the Lower Door lock in the unlocked position. Figure 1-10 Lower Door Lock 2. Open the Lower Door to the left. Figure 1-11 Lower Door Open The Lower Door can also be opened while the Main Door is open. Pull the latch upwards and open the Lower Door.
Chapter 1 Cobalt Overview Opening the Cash Box Door 1. Open the Lower Door. 2. Set the Cash Box Door lock in the unlocked position. Figure 1-13 Cash Box Door Lock 3. Open the Cash Box Door downwards. Users can now remove the Cash Can. Accessing the Brain Box Secure USB Port 1.
Chapter 1 Cobalt Overview Door Monitoring Monitoring switches are used to detect when a door has been opened, even while the EGM is powered down. Figure 1-15 Monitoring Switches Label Description Brain Box Switch Main Door Switch Cash Box Door Switch Cash Box Present Switch Lower Door Switch Stand Switch (optional)
Chapter 1 Cobalt Overview Mutha Goose System Hardware The Fledging Board is used for Mutha Goose system configurations. Refer to Fledging Board on page 55 for more information. Figure 1-17 Mutha Goose System Fledging Board Cashless System Hardware The C-Lite Interconnect Board is used for Cashless System configurations. Refer to C- Lite Interconnect Board on page 61 for more information.
Chapter 1 Cobalt Overview Powering On Before the EGM is powered on, it must be stored at ambient room temperature for four hours, or until no condensation is present. For instructions to mount the cabinet on the stand, refer to Stand Mounting on page 87. 1.
Chapter 2 Hardware This section provides specific information for each component of the Cobalt EGM, and describes removal, connectivity, and operational instructions. Topics include: LCDs AC Box Power Supply Brain Box Cabinet Controller Board Audio Amplifier Board Player Panel Cabinet Lighting Air Filters Hard Meters Fledging Board...
Chapter 2 Hardware LCD Displays The Cobalt EGM is equipped with two high-definition LCD displays. Indirect lighting elements surround the displays. Figure 2-1 LCD Displays Label Description Top LCD display Main LCD display with Touchscreen Lighting Elements Cobalt™ 27...
Chapter 2 Hardware Main LCD Display The main display is a 27" LCD with PCAP (projected capacitive) touchscreen. The display requires +24VDC power, and receives video through the DP (Display Port) cable from the Brain Box. Figure 2-2 Main LCD Display Connectors Label Description Display Port...
LED Lighting Connection On Screen Display (OSD) The LCD Settings have been calibrated at the factory; IGT does not recommend changing these settings. The display picture can be adjusted via the OSD control board on the back of the displays.
Chapter 2 Hardware LCD Removal Always observe proper ESD precautions and use an ESD wrist strap when working on components inside the terminal. When removing one or both displays, the gas springs supporting the door frame will have excessive force. Pay special attention while removing or installating. Main LCD Display Removal To remove the main LCD display: 1.
Chapter 2 Hardware AC Box This component contains high voltage. Always power off the gaming machine and unplug the power cord prior to servicing. Service outlets are circuit breaker protected and should not be used for high current devices. The AC box (100-240V 50/60Hz, 10A) provides auxiliary AC outlets to the terminal. Figure 2-7 AC Box Item Description...
Chapter 2 Hardware Power Supply This component contains high voltage. Always power off the gaming machine and unplug the power cord prior to servicing. The terminal has one (1) 750watt power supply to provide power for the machine’s DC-powered components. Features: Connection to Brain Box and Cabinet Controller board Auto switching 120-240 VAC...
Chapter 2 Hardware Power Supply Removal Always observe proper ESD precautions and use an ESD wrist strap when working on components inside the terminal. To remove the power supply: 1. Open the main door and power off the cabinet. 2. Open the lower door. 3.
Page 35
Chapter 2 Hardware 8. Remove the shroud ducting on the power supply (no fasteners are used). Figure 2-11 Power Supply & Shroud Cobalt™ 27...
Chapter 2 Hardware AVP 4+ Brain Box The following list details the features of the AVP 4.0+ Brain Box: AMD Merlin Falcon APU 16GB Memory (SODIMM) standard 32GB Memory (SODIMM) maximum Three Onboard mini-Display Port (mDP) video interfaces AMD E9260 PCIe GPU (video card) with four mDP video interfaces available (onboard mDP will be disabled) Two 1Gb Ethernet Ports Dedicated on-board Authentication Processor...
Page 37
Chapter 2 Hardware Figure 2-13 AVP 4.0+ Brain Box Interface (Security Door Open) Number Description Logic Door Lock Location Cover Slide Release PCIe Card Slot for AMD E9260 GPU or future expansion. 12VDC Input Secure USB 2.0 Port Operator Test switch Three Mini DP (display port) Outputs (not used when AMD E9260 video card is installed) 8-Channel Audio Panel SATA LED (indicates activity)
Chapter 2 Hardware Figure 2-14 AVP 4.0+ Brain Box Components Number Description Solid State Drive in M.2 format AMD E9260 GPU (video card) USB-B Port AP PROM This chip contains a read only AP_Image directory which authenticates the boot image in the root directory. APR00004 or later must be used and must be compatible with the boot release version.
Chapter 2 Hardware Cabinet Controller Board The Cabinet Controller Board is the main interface between the power supply, Brain Box, and cabinet peripherals. The board functions include: Door Security Meters (if applicable) Internal and external communications control Power distribution Two EEPROMs (electrically erasable programmable read-only memory) are present for the cabinet memory.
Chapter 2 Hardware Cabinet Controller Board Connectors LED Table LED Color Indication LED Color Indication DS1 Green Presence of +24VDC rail DS33 Yellow USB over-current detection DS2 Green Presence of +12VDC rail DS34 Yellow USB over-current detection DS3 Green Presence of +5V rail DS35 Yellow USB over-current detection DS5 Green Presence of +1.2VDC rail.
Page 42
Chapter 2 Hardware Connector Table Connector Description Connector Description 3.3VDC, 5V_STBY, 12VDC Input J25 Tell Tale Battery -12 VDC, 5VDC, 24VDC Input Tell Tale Diagnostic Main 1, Front, Bill, Drop Door JPR & W2G Key Switches 24VDC Output Cabinet Power Switch Bass Speaker Out 12VDC, 24VDC Output Main Door 2 (optic receiver)
Chapter 2 Hardware Switches Switch Description Brain Box Comm Reset Button ARM Reset Button ARM Diagnostic Dipswitch -4 ON for LCD LED lighting pattern cycle LCD LED ID Dipswitch 27" -1 OFF, all others ON Player Panel ID Dipswitch 5-Button - 1, 3, 5 OFF, all others ON Figure 2-17 Dip Switch Settings Cabinet Controller Board Removal Always observe proper ESD precautions and use an ESD wrist strap when working on...
Chapter 2 Hardware Audio Amplifier Board The Audio Amplifier board receives audio input, amplifies, then distributes the sound channels to the internal speakers through the Cabinet Controller Board. Green Jack: Front L/R. Figure 2-18 Audio Amplifier Board Label Description AMP Power In Speaker Channels Out 3.5mm Jack In Audio Amplifier Board Removal...
Chapter 2 Hardware Player Panel The player panel consists of the multiple components. Figure 2-19 Static Button Panel Figure 2-20 Player Panel Components (Door Open View) Label Description Speakers Optional Cashless Components (SMIB Module / Card Reader). Refer to Cashless System Components on page 58 for more information. USB Charging Port Printer Bezel Cashout Button...
Chapter 2 Hardware Speakers The player panel includes two (2) speakers (one on each side). The speakers are connected to the Cabinet Controller Board. Figure 2-21 Speaker USB Charging Port Located above the printer bezel, is a USB charging port available for players to charge mobile devices.
Chapter 2 Hardware Cashout Button The player panel includes a mechanical Cashout button, connected to the Cabinet Controller Board. Cashout Button: Allows players to cash out funds from the terminal. Button Panel The button panel consists of 5 mechanical buttons. Figure 2-25 Static Button Panel Button Panel Connectors All buttons are interconnected by harness to the Cabinet Controller Board.
Chapter 2 Hardware Player Panel Removal Always observe proper ESD precautions and use an ESD wrist strap when working on components inside the terminal. To remove the player panel: 1. Open the main door and power off the cabinet. 2. Disconnect the Button harness. 3.
Page 49
Chapter 2 Hardware Swapping Player Panel Configuration When replacing the button panel with a different configuration (Dynamic Player Panel / Static Button Panel), the dip switch settings need to be changed on the cabinet controller board. Refer to Switches on page 43 for more information. Figure 2-30 Cabinet Controller Board Dip Switch Settings When using the Static Button Panel configuration, tuck the USB and Mini DP connections safely out of the way, since these are not being used.
Chapter 2 Hardware Cashout Button Removal Always observe proper ESD precautions and use an ESD wrist strap when working on components inside the terminal. To remove the Cashout button: 1. Open the main door and power off the cabinet. 2. Unplug the connection for the button to be removed. 3.
Chapter 2 Hardware Cabinet Lighting The following lighting elements are individually controlled using a serial interface. LEDs may be controlled by the game. Indirect lighting elements provided around the 27" displays. Direct Marquee lighting elements provided around the perimeter of the 27” displays. The following lighting elements have a single color (Blue) LEDs: Belly Door logo Bill Validator Bezel...
Page 52
Chapter 2 Hardware Belly Door Logo Figure 2-35 Belly Door Logo Lighting For the belly door logo, the following LED Board is used: DOWN Light 5 LED Board (J1 connects to J11 on CCB) Figure 2-36 DOWN Light 5 LED Board Bill Validator Bezel The Bill Validator Bezel uses one LED Board (J1 connects to J10 on CCB).
Chapter 2 Hardware Air Filters Two air filters are located externally on the right side of the cabinet. The top one is filtered air going into the Brain Box, the bottom one is filtered air going into the power supply. Figure 2-38 Air Filters Air Filter Maintenance The air filters should be cleaned regularly for optimal performance.
Chapter 2 Hardware Hard Meters The EGM is equipped with externally viewable mechanical meters. These meters record the lifetime financial records of the EGM. The mechanical meters increment in specified denominations configured in game software. The meters are not meant to be, nor should they ever be, reset to zero. They should always reflect the lifetime values.
Chapter 2 Hardware Fledging Board The Fledging Board is only present in Mutha Goose system configurations. The Fledging Board provides communication between the EGMs and the Mutha Goose System. RJ45 connection to Mutha Goose system (or daisy-chained between multiple EGMs connected to the Mutha Goose system).
Chapter 2 Hardware Fledging Board Connectors on Cabinet Controller Board Figure 2-41 Fledging Board Connectors on Cabinet Controller Board Label Connector Description Accounting SAS Connection to Fledging Board and serial Bill Validator Optional RS-232 Expansion board for AFT/EFT Optional RS-232 Expansion board for AFT/EFT Meter Power looped to J37 on Cabinet Controller Board Cobalt™...
Chapter 2 Hardware Fledging Board Removal To remove the Fledging Board: 1. Disconnect harness connections. 2. Remove the four screws securing the Fledging Board to the bracket. Figure 2-42 Fledging Board Removal Cobalt™ 27...
Chapter 2 Hardware Cashless System Components The Cashless System includes the following components: The SMIB Module and C-Lite Interconnect Board are used to communicate between the EGM and the i-LINK Ultra Site Controller. The SMIB Module is connected to the EGM through the C-Lite Interconnect Board and connects to the i-LINK Ultra Site Controller via Ethernet connection from a network switch.
Page 59
Chapter 2 Hardware SMIB Module Connectors Figure 2-44 SMIB Module Connectors Label Description Power (to power brick) Connection to Card Reader Ethernet connection to i-LINK Ultra Site Controller network Ground cable Harness to C-Lite Interconnect Board (J1) Harness to C-Lite Interconnect Board (J5) Cobalt™...
Page 60
Chapter 2 Hardware SMIB Module Removal The SMIB Module is secured to the four standoffs on the player tracking plate with four M3 nuts (two on each side). 1. Disconnect the harnesses connected to the SMIB Module. 2. Remove the mounting hardware to release the SMIB Module from the player tracking plate. Figure 2-45 SMIB Module Removal Cobalt™...
Chapter 2 Hardware C-Lite Interconnect Board The C-Lite Interconnect board provides connection between the EGM's components and the SMIB module. Figure 2-46 C-Lite Interconnect Board Label Connector Description Power to J7 on Cabinet Controller Board, Harness to J37 Expansion Board on Cabinet Controller Board Meters on Cabinet Controller Board (J18) To physical Hard Meters...
Page 62
Chapter 2 Hardware C-Lite Interconnect Board Connectors on Cabinet Controller Board Figure 2-47 C-Lite Interconnect Board Connectors on Cabinet Controller Board Label Connector Description Power to C-Lite Interconnect Board Meter Power Connection from C-Lite Interconnect Board Optional RS-232 Expansion board for AFT/EFT Optional RS-232 Expansion board for AFT/EFT C-Lite Interconnect Board Removal To remove the C-Lite Interconnect Board:...
Chapter 2 Hardware Card Reader The mag-stripe Card Reader is used to read player cards and load carded sessions on the EGM. Figure 2-48 Card Reader Card Reader Connector The Card Reader connects to the SMIB Module. Figure 2-49 Card Reader Connector Cobalt™...
Page 64
Chapter 2 Hardware Card Reader Removal The card reader is secured to the two standoffs on the player tracking plate with two Phillips screws (one on each side). 1. Disconnect the harness connected to the card reader. 2. Remove the mounting hardware to release the card reader from the player tracking plate. Figure 2-50 Card Reader Removal Cobalt™...
Chapter 2 Hardware Bill Validator Theory of Operation For configurations using the Mutha Goose system, communication is done through the Bill Validator and Brain Box. For cashless configurations using the SMIB Module, communication is done through the Bill Validator and the SMIB Module. 1.
Chapter 2 Hardware UBA Bill Validator Components Figure 2-52 UBA Components Number Description Number Description Acceptor Unit DIP Switch Block Upper Guide Access Lever Diagnostic LEDs Front Access Door Front Bezel Connector Acceptor Unit Release Lever Interface Connector SS Style Cash Box Centering Guide Release Port USB Type B Male Receptacle for software downloading and...
Chapter 2 Hardware UBA Bill Validator Connectors & Sensors The UBA bill validator does not require field calibration. It only requires calibration when a component (sensor) board or the CPU Board is replaced. The calibration process involves a PC based program that adjusts the sensors to factory levels and is done at the repair depot only. Figure 2-53 UBA Connectors and Sensors Number Description...
Chapter 2 Hardware UBA Bill Validator Removal The validator unit and stacker can be removed from the chassis of the bill validator. Follow these steps to remove the validator unit and stacker: 1. Turn off the terminal. 2. Press down on the validator unit latch and slide the validator unit forward to remove it from the chassis.
Chapter 2 Hardware UBA Bill Validator Error Codes LED Status Error Causes and Solutions Red LED Green LED Flashes 1 x Boot ROM error 1. Incorrect external ROM contents or empty program Flashes 2 x 2. No program in the external Change the CPU Board.
Page 70
Chapter 2 Hardware LED Status Error Causes and Solutions Red LED Green LED Flashes 1x Slanted Bill Insertion Re-insert the bill straight Check all lenses for dirt or scratches. An Upper Sensor Board Magnetic Sensor pattern Flashes 2x failure may have occurred. Check all harnesses and error connectors.
Chapter 2 Hardware Nanoptix PayCheck 4™ Printer The Nanoptix PayCheck 4 printer is a thermal printer that has a jam-resistant bezel, allows for quick drop in replacement, and has easy access to the paper path. The Nanoptix printer is connected to Cabinet Controller Board through a USB port at the back of the printer.
Chapter 2 Hardware Nanoptix PayCheck 4 Printer Connectors and Sensors The printer is equipped with three communication interface ports: one power/communication port at the bottom rear, one USB port at the top rear, one maintenance USB port on the side, and a 3 pin I/O connector used to control the illuminated bezel.
Chapter 2 Hardware Nanoptix PayCheck 4 Printer, Loading Paper 1. Pull tray forward inside the gaming machine to provide better access to the paper tray. Figure 2-60 Nanoptix PayCheck 4 Tray 2. Place the paper ticket stack in the tray with the Top of Form facing up. Figure 2-61 Nanoptix PayCheck 4, Load Paper 3.
Chapter 2 Hardware Nanoptix PayCheck 4 Printer, Clearing Paper Jams 1. Loosen the thumbscrew on the metal printer stopper and swing downward. Pull tray forward inside the gaming machine to provide better access to the printer. 2. Push the yellow release lever to remove the printer’s paper guide. Figure 2-63 Nanoptix PayCheck 4 Release Lever 3.
Chapter 2 Hardware Nanoptix PayCheck 4 Printer Status Codes To view the LED status of the printer, slide it forward and out of the gaming machine. The status LEDs are on the left side of the printer. Figure 2-65 Nanoptix PayCheck 4 Status LED Error LED (Red) Status LED (Green) Condition Printer Ready...
Chapter 3 Power Distribution This section provides a description of power distribution throughout the Cobalt EGM. Topics include: Power Distribution Overview Power Distribution Diagram Power Distribution Overview 115VAC power from the wall goes into the AC box. 115VAC power (from the AC box) is routed to the On/Off switch, and when the switch is turned on, 115VAC is routed back to the AC Power Distribution Module.
Chapter 4 Installing Software & Clearing Memory This chapter describes how to install software and/or clear memory on the terminal. Chapter Overview: Program Installation Requirements BIOS and AP Chip Installation Software Installation Clearing Memory Master Reset CFInit Cobalt™ 27...
Chapter 4 Installing Software & Clearing Memory Program Installation Installing SGF software into an AVP 4.0+ Brain Box requires the appropriate tools and programs. This section describes the program requirements and installation steps. If the terminal has already been running SGF software, existing programs should be verified for compatibility prior to theme changes or program version updates.
Chapter 4 Installing Software & Clearing Memory BIOS and AP Chip Installation Steps Remove the Brain Box from the terminal to install/update the Authentication Processor and the BIOS image using a PC running Windows 7. 1. Install the Authentication Processor chip (example: APR00000X) into the 8-pin socket. Pay attention to chip (notch) orientation.
Page 82
Chapter 4 Installing Software & Clearing Memory Figure 4-3 AVP4_BIOS Partition 5. Delete any existing file. 6. Copy the BIOS bin file from the source thumb drive (example label: AVP4P_SGF_X_XX) to the AVP4_BIOS partition. A series of tones will sound during the write process, and another will indicate completion.
Chapter 4 Installing Software & Clearing Memory Software Installation Steps 1. Open the Brain Box door and insert the Master Reset Dongle into the Secure USB port. 2. Insert the Payload USB (example label: CMVLTx.x.x) stick into an available USB port on the Cabinet Controller Board.
Chapter 4 Installing Software & Clearing Memory Clearing Memory There are two methods of clearing memory: Master Reset CFInit Refer to the table below for information regarding the memory erased from NVRAM during a memory clear. Contents Erased with Memory Clear Power Cycle Master Reset CFInit ü...
Page 85
Chapter 4 Installing Software & Clearing Memory CFInit The CFInit procedure erases all information stored in NVRAM including all financial history and system configuration settings. Bonus Pot and Progressive values (if any) are also erased. When to use CFInit The CFInit procedure is used when the terminal is unrecoverable with a Master Reset. Procedure to perform CFInit Warning: This step will clear ALL memory from the terminal.
Page 86
Chapter 4 Installing Software & Clearing Memory 5. Select an option from the maintenance menu: Factory Reset (UMR)—This option enables users to re-format the NVRAM (configurations/settings data) on the machine, returning it to factory settings. Wipe System—This option enables users to completely wipe the storage device (NVRAM and software).
Page 87
91439801 provides an additional four washers to raise the slotted bolts as seen in Figure A-1. Figure A-1 Stand Specifications Cobalt machines must be mounted to a stand for operation. Stands are available from IGT in two configurations, standard and stability. The mounting hole pattern (Figure A-2), is used with all stands.
Page 88
Appendix A Stand Mounting Figure A-2 Stand Drill Pattern Cobalt™ 27...
Page 89
Appendix A Stand Mounting Figure A-3 Stand Dimensions - Standard (also available in 20.5-inch height) Figure A-4 Stand Dimensions – Stability (P/N 147398XX) Cobalt™ 27...
Page 90
Document Modification History Date Version Description of Change February 2020 Initial Release March 2020 Update: Contents Erased with Memory Clear Cobalt™ 27...
Need help?
Do you have a question about the Cobalt 27 and is the answer not in the manual?
Questions and answers