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Troubleshooting
If the problem is still not resolved, contact a Samsung Service Centre.
Signals are being dropped
When you are in areas with weak signals or poor reception, you may lose your connection to
the network. Move to another area and try again.
Audio quality is poor
• Ensure that you are not blocking the device's internal antenna.
• When you are in areas with weak signals or poor reception, you may lose reception. Move
to another area and try again.
The battery icon is empty
Your battery is low. Recharge the battery.
The battery does not charge properly (For Samsung-approved
chargers)
• Ensure that the charger is connected properly.
• To have the battery replaced, visit a Samsung Service Centre.
The battery depletes faster than when first purchased
• When you expose the battery to very cold or very hot temperatures, the useful charge
may be reduced.
• Battery consumption increases when you use messaging features or some applications,
such as games or the Internet.
• The battery is consumable and the useful charge will get shorter over time.
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