Samsung QN32Q6 A Series Quick Setup Manual
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Samsung QN32Q6 A Series Quick Setup Manual

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Summary of Contents for Samsung QN32Q6 A Series

  • Page 17 E-MANUAL Thank you for purchasing this Samsung product. To receive more complete service, please register your product at www.samsung.com Model Serial No. To directly go to the page that provides instructions on how to use the manual for visually impaired users, select the Learn the Menu Screen link below.

  • Page 18: Table Of Contents

    Connection Notes 102 TV-Viewing Support Functions Remote Control and Peripherals Picture and Sound About the Samsung Smart Remote (QLED TV/AU9 Series or higher/The Frame) 105 Using Intelligent Mode About the Samsung Smart Remote (AU8 Series) 107 Adjusting the Picture Quality...
  • Page 19 Troubleshooting 148 Resolutions for Input Signals supported by QN8**A series or higher Picture Issues 149 Supported Resolutions for FreeSync (VRR) 161 Testing the picture 150 Supported Resolutions for Wide Screen 151 Read Before Connecting a Computer (Supported Sound and Noise Issues Resolutions) 167 Testing the sound 154 Supported Resolutions for Video Signals...
  • Page 20 Accessibility Guidance The TV Screen does not Display Properly Learn the Menu Screen 185 When the TV screen does not display properly 221 Using the Remote control 223 Using the Accessibility Menu The TV does not Turn On 228 Using the TV with Voice Guide on 190 When your TV does not turn on 230 Using the guide The Picture is Distorted, or No Sound Comes Out of the...

  • Page 21: Connection Guide

    Guide Learn how to use various features. Connections You can watch live broadcasts by connecting a coaxial cable to your TV and can get access to the Internet by using a LAN cable or wireless access point. Using various connectors, you can also connect external devices. Connection Guide You can view detailed information about external devices that can be connected to the TV.

  • Page 22: Connecting An Antenna

    • External Storage: USB Flash Drive, Hard Disk Drive (HDD) The connection method and available external devices may differ depending on the model. Some functions may not be supported depending on the model or geographical area. Using HDMI Troubleshooting, you can check the connection to HDMI cable and external devices (takes approximately 2 minutes).

  • Page 23: Connecting To The Internet

    Connecting to the Internet You can get access to the Internet through your TV. Settings General Network Open Network Settings Try Now Configure network settings to connect to an available network. Establishing a wired Internet connection Settings General Network Open Network Settings Wired If you connect a LAN cable, the TV automatically accesses the Internet.
  • Page 24 Establishing a wireless Internet connection Settings General Network Open Network Settings Wireless Make sure that you have the wireless access point's name (SSID) and password settings before attempting to connect. The network name (SSID) and security key are available on the wireless access point's configuration screen.
  • Page 25 Wireless Connection Select your wireless network. Refresh Manage Saved Networks The image on your TV may differ from the image above depending on the model and geographical area. If no wireless access point is found, select Add Network at the bottom of the list and enter the network name (SSID). If your wireless access point has a WPS or PBC button, select Use WPS at the bottom of the list, and then push the WPS or...
  • Page 26 Turning this feature on may allow other IP control devices to control your TV. We recommend turning this feature on only if an authorized third-party custom controller is installed and configured specifically for a Samsung TV and if your Wi-Fi network is password protected.

  • Page 27: Screen Sharing (Smart View) With Your Mobile Device

    Screen Sharing (Smart View) with your Mobile Device You can watch the screen of your mobile device on the TV screen through Smart View, Tap View or Multi View. For information on how to share the screen with your mobile device, refer to Source Connection Guide Smartphone...
  • Page 28 Multi View or mobile device's screen through the TV screen. This function may not be supported depending on the model. This function is available in Samsung mobile devices with Android 8.1 or higher. Enable Tap View on your mobile device.
  • Page 29 This function can be started or stopped by pressing the button on the Samsung Smart Remote. When the button is available on the Samsung Smart Remote, You can enter the Multi View function by pressing its button.
  • Page 30 To stop Multi View, press and hold the button on the Samsung Smart Remote. A short press of the Samsung Smart Remote's button allows you to choose whether to save exit the current layout. •...

  • Page 31: Connection Cables For External Devices

    Connection Cables for External Devices You can view detailed information about the connection cables for external devices that can be connected to the TV. Cable name Image Description Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV. HDMI Cables are divided into various types according to the types of input or output ports on external devices.
  • Page 32 Cable name Image Description DVI to HDMI cables can transmit only digital video signals and not audio signals. We recommend that you use HDMI to HDMI cables. HDMI Optical cables are used to transmit audio signals to external speakers with low signal loss. Optical Optical cables can't transmit video signals.

  • Page 33: Switching Between External Devices Connected To The Tv

    For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote." When a USB device is connected to the USB port, a pop-up message appears that lets you switch easily to the media content listed on the device.
  • Page 34 Universal Remote You can control external devices connected to the TV using a Samsung remote control. To control external devices, register them by following the instructions on the screen. This function may not be supported depending on the model or geographical area.

  • Page 35: Connection Notes

    Connection Notes When connecting an external device, note the following: The number of connectors, and their names and locations may differ with the model. Refer to the external device's operating manual when connecting it to the TV. The number of external device connectors, and their names and locations may differ with the manufacturer.
  • Page 36 Connection notes for audio devices • For better audio quality, it is good to use an AV receiver. • If you connect an external audio device using an optical cable, the Sound Output setting automatically changes to the connected device. However, to make this happen, you must turn on the external audio device before connecting the optical cable.
  • Page 37 Connection notes for mobile devices • To use the Smart View function, the mobile device must support a mirroring function, such as Screen Mirroring or Smart View. To check whether your mobile device supports the mirroring function, refer to the mobile device's user manual.

  • Page 38: Remote Control And Peripherals

    Remote Control and Peripherals You can control TV operations with your Samsung Smart Remote. Pair external devices, such as a keyboard, for ease of use. About the Samsung Smart Remote (QLED TV/AU9 Series or higher/The Frame) Learn about the buttons on the Samsung Smart Remote.
  • Page 39 Button Description Press to turn the TV on or off. (Power) For The Frame model, When watching TV, press to switch to mode. In mode, press to switch to watching TV. Press and hold to turn off the TV completely. Runs Voice Assistant.
  • Page 40 (Launch app button) Launch the app indicated by the button. Use the Samsung Smart Remote less than 20 feet (6 m) from the TV. The usable distance may vary with the wireless environmental conditions. The images, buttons, and functions of the Samsung Smart Remote may differ with the model or geographical area.

  • Page 41: About The Samsung Smart Remote (Au8 Series)

    About the Samsung Smart Remote (AU8 Series) Learn about the buttons on the Samsung Smart Remote. - 25 -...
  • Page 42 Button Description (Power) Press to turn the TV on or off. Runs Voice Assistant. Press and hold the button, say a command, and then release the button to (Voice Assistant) run Voice Assistant. Press to bring up the virtual numeric pad on the screen. Use the numeric keypad to enter numeric values.
  • Page 43 (Launch app button) Launch the app indicated by the button. Use the Samsung Smart Remote less than 20 feet (6 m) from the TV. The usable distance may vary with the wireless environmental conditions. The images, buttons, and functions of the Samsung Smart Remote may differ with the model or geographical area.

  • Page 44: Connecting The Samsung Smart Remote To The Tv

    When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung Smart Remote does not pair to the TV automatically, point it at the front of the TV, and then press and hold the buttons simultaneously for 3 seconds or more.

  • Page 45: Controlling External Devices With A Samsung Remote Control - Using The Universal Remote

    Source Universal Remote You can control external devices connected to the TV using a Samsung remote control. To control external devices, register them by following the instructions on the screen. This function may not be supported depending on the model or geographical area.

  • Page 46: Using Anynet+ (Hdmi-Cec)

    You can configure the TV's Universal Remote to control third-party cable boxes, Blu-ray players, and home theaters that do not support HDMI-CEC. For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote."...

  • Page 47: Controlling The Tv With A Keyboard, Mouse, Or Gamepad

    Controlling the TV with a Keyboard, Mouse, or Gamepad Connecting a keyboard, mouse, or gamepad to make it easier to control the TV. Settings General External Device Manager Input Device Manager Try Now You can connect a keyboard, mouse, or gamepad to control the TV easily. Connecting a USB keyboard, mouse, or gamepad Plug the keyboard, mouse or gamepad cable into the USB port.
  • Page 48 Using the keyboard and mouse Button Description Directional keys Use to navigate the menu, or move the focus to highlight items on the Home Screen. Windows key Displays the TV settings Enter key Selects or runs a focused item ESC key Returns to the previous screen F1 / F2 / F3 / F4 key Color buttons ―...

  • Page 49: Entering Text Using The On-Screen Virtual Keyboard

    Setting up the input devices Settings General External Device Manager Input Device Manager • Keyboard Settings You can set up the keyboard with the Keyboard Language Keyboard Type functions. • Mouse Settings You can set up the mouse with the Primary Button Pointer Speed functions.
  • Page 50 When the virtual keyboard is on the screen, press and hold the button on the Samsung Smart Remote, speak into the microphone on the Samsung Smart Remote, and then release the button. What you say appears on the screen as text.

  • Page 51: Smart Features

    Smart Features You can enjoy various apps with Smart Hub. Using Smart Hub View descriptions of Smart Hub's basic functions. From Smart Hub, you can use the Internet search function, install and use various apps, view photos and videos, or listen to music stored on external storage devices, and perform more functions.
  • Page 52 Displaying the Home Screen Press the button. Sources HDMI 1 PC on TV Connection Guide Remote Key Guide Source The image on your TV may differ from the image above depending on the model and geographical area. On the Home Screen, you can easily run the apps you have used previously or frequently. The apps can also be moved or deleted from the screen.
  • Page 53 • Picture Mode You can select the picture mode that provides the best viewing experience. To change the picture mode, press the Select button. To make fine adjustments, press the up directional button, and then select Picture Setup. • Sound Mode You can select a sound mode to optimize your listening experience.
  • Page 54 • Picture Clarity You can optimize pictures that contain a lot of motions. To turn this function on or off, press the Select button. To set the detailed options, press the up directional button, and then select Picture Clarity Settings. •...
  • Page 55 Source You can select an external device connected to the TV. For more information, refer to "Switching between external devices connected to the TV." Digital Butler This function allows the TV to connect and control the detected devices in the same space. For more information, refer to "Using Digital Butler."...
  • Page 56 Universal Guide can recommend content tailored to your preferences. You can use this feature on your mobile device with the Samsung SmartThings app. To access Universal Guide, press the down directional button on the remote control in Home Screen.
  • Page 57 When you are not watching TV or when the TV is turned off, you can use the mode function to edit image content, such as artworks, photos, or to display the content. This function is supported only in The Frame. For more information, refer to "Using Art Mode."...
  • Page 58 Press the Select button at the current menu. This function may not be supported depending on the app. This function may not be supported depending on the model. Launching Samsung Business TV app automatically Settings General...
  • Page 59 Automatic casting in Multi View Settings General Smart Features Autorun Multi View Casting When you cast content on your mobile device by using YouTube, it automatically appears in Multi View. You can turn on or off the function by pressing the Select button. It is available on the screen for any broadcast, external device, or app that supports Multi View.

  • Page 60: Using A Samsung Account

    Terms & Conditions, Privacy Policy after logging in to your Samsung account. Follow the instructions on your TV screen to create or log in to a Samsung Account. Samsung Account can be used on TV, mobile device, and website with one ID.
  • Page 61 • Remove Account You can delete an account from the TV. Although you have deleted your Samsung account from the TV, you are not unsubscribed. To unsubscribe from your Samsung Account, visit the Samsung Accounts website (http://account.samsung.com).

  • Page 62: Using Ambient Mode

    Using Ambient Mode Learn about the functions available in Ambient Mode. Ambient Mode You can enhance your living space with decorative content that matches the surroundings or view essential real- time information, such as weather, time, and news, on the TV screen when you are not watching TV. This function may not be supported depending on the model.
  • Page 63 Red Tone Green Tone Blue Tone Adjusts the red, green, blue contrast. • Reset All Photos Resets the photos imported from your mobile device or Samsung Cloud. This function may not be supported depending on the model. - 47 -...
  • Page 64 Enjoy a range of routines, each displaying content to suit each part of your day or create your very own routines via the SmartThings app. • Q Collection Provides content that is dedicated to Samsung QLED. • Special Edition Allows you to enjoy creative artwork and interior design content created by the world's finest artists and designers.
  • Page 65 • My Album Allows you to set a photo stored in your mobile device or Samsung Cloud as the wallpaper of the Ambient Mode screen. To import photos from your mobile device or Samsung Cloud, use the SmartThings app on your mobile device.
  • Page 66 Applying effects to the content When you are enjoying content in Ambient Mode, press the down directional button to change the following settings for the content: Available functions may not be supported depending on the model or content. • Weather Filter You can add a weather effect to content.
  • Page 67 Viewing detailed information about the content When you are enjoying content in Ambient Mode, press the up directional button to view detailed information about the content. Entering the TV viewing screen from Ambient Mode To enter the TV viewing screen from Ambient Mode, press the button, or select...

  • Page 68: Using Art Mode

    TV Controller button at the lower right rear corner of the TV. If you use a remote control other than the Samsung Smart Remote, the TV may not be turned off completely. • In mode, the brightness and color tone of your TV are automatically adjusted depending on the ambient, and the TV can be automatically turned off.
  • Page 69 You can go to Art Store to purchase various images. Art Store may not appear depending on the network connection status. To purchase or appreciate images, first log in with your Samsung Account. • Recents You can manipulate the last selected images. •...
  • Page 70 Viewing images by time Use the directional buttons on the remote control to move to Collection. Use the directional buttons to move to Favorites Photos. To view the images on the mobile device connected via the USB or SmartThings app, select the desired images on the connected device and then save them into Photos.
  • Page 71 Remove images from My Collection You can remove the saved images from Collection. Use the directional buttons on the remote control to move to Collection. Use the directional buttons on the remote control to move to Favorites Photos. Use the directional buttons on the remote control to move to Remove, and then press the Select button. Use the directional buttons on the remote control to move to an image, and then press the Select button.
  • Page 72 Setting the style of the selected image Details Favorite The image on your TV may differ from the image above depending on the model and geographical area. Use the directional buttons on the remote control to move to an image you want. You can use the following menus: •...
  • Page 73 Apply a border style and a color to an image Using the directional buttons on the remote control to move to the image whose border style and color you want to change, move to at the bottom of the screen, and then press the Select button. Depending on whether the image ratio is 16:9 or not, the border styles may differ.
  • Page 74 Once you have installed the SmartThings app on your mobile device, you can use the following functions: You can download the SmartThings app from Google Play Store, Samsung Apps, or the App Store. The features or terminology may vary depending on the version of the SmartThings app.
  • Page 75 Precautions when using Art mode Motion Sensor may not be supported depending on the model or geographical area. • The motion sensor is located at the bottom of the TV. Do not block the sensor at the front of the TV. The motion sensor as well as the brightness and color tone of the screen can be affected.

  • Page 76: Using Pc On Tv

    Download the PC on TV - Easy Connection PC app from smsng.co/PConTV and then install it on your PC. Log in with the same Samsung Account for both TV and PC. When the PC is turned on and connected via the network, PC on TV's Home screen displays the PC.
  • Page 77 Connecting a Remote PC Source PC on TV Remote PC Try Now Provides Remote Desktop Connection (RDP) for remotely connecting to a PC running on Windows and Virtual Network Computing (VNC) for a PC running on Mac. To remotely connect to a PC, you must enter the IP address of the remote PC or select a saved profile.
  • Page 78 Enter the required settings for connecting the computer remotely. Connect to Remote PC Make sure the Windows PC or Mac is on and the remote access option is allowed. Manage User Profiles PC/Profile IP address or profile Username Enter a username. RDP (for Windows users) Protocol Password...
  • Page 79 Username Enter the Username of the computer. How to check the Username: • Windows OS: Control Panel User Account Control • Mac OS: System Preferences Users & Groups Protocol Select the Protocol for the computer’s OS. (Windows: RDP, Mac: VNC) Password Enter the password for the login account.
  • Page 80 DeX. In this case, access the DeX Guide on the screen in which you can perform connection by following the screen instructions. This function is available only on mobile devices that support the wireless Samsung DeX. Using Microsoft 365 You can read or create a document after accessing the Microsoft 365 website.
  • Page 81 ID and password without biometric authentication on mobile devices. For this purpose, you must be signed in to your Samsung account. The password is encrypted to be safely stored on your TV.

  • Page 82: Using The Apps Service

    If you are signed out of your Samsung account, select Sign In to sign in. If you want to download new apps using Apps, first sign in to your Samsung account. App Search You can search for available apps. Settings You can manage the installed apps.
  • Page 83 Installing an app Move to the app you want to install, and then press the Select button. The detailed information screen appears. Select Install. When the installation is complete, the Open menu appears. Select Open to run the app immediately. You can view installed apps on the Settings screen.
  • Page 84 Managing installed apps Select Settings on Apps. You can manage installed apps. Settings Auto Update : ON Update All Delete Add to Home Lock Move Reinstall View Details The image on your TV may differ from the image above depending on the model and geographical area. Removing an app 1.
  • Page 85 Locking and unlocking apps 1. Select an app to lock or unlock. 2. Select Lock/Unlock. The selected app is locked or unlocked. To lock or unlock an app, enter the PIN. The default PIN is "0000." You can set the PIN in Settings General System Manager...

  • Page 86: Using The E-Manual

    Open e-Manual You can view the embedded e-Manual that contains information about your TV's key features. You can download a copy of the e-Manual from Samsung's website to view or print on your PC or mobile device (http:// www.samsung.com). Some menu screens cannot be accessed from the e-Manual.
  • Page 87 (Index) Select a keyword to navigate to the relevant page. This function may not be supported depending on the model or geographical area. Device Care Optimize and diagnose the condition of your TV. You can check and clean your storage space, diagnose problems or request technical support.

  • Page 88: Using The Internet

    Internet function more easily after connecting a keyboard and mouse. You can scroll web pages with the directional button on the Samsung Smart Remote or Remote Control. The web pages may differ from those on a PC. Before using the Internet, refer to "Read Before Using the Internet Function."...

  • Page 89: Using Digital Butler

    Using Digital Butler It allows the TV to connect and control the detected various devices in the same space. Digital Butler Using the TV, you can control devices connected via Bluetooth, BLE(Bluetooth Low Energy), or Wi-Fi by using the remote control. Depending on the TV or device position, you may not operate functions with the remote control.
  • Page 90 The image on your TV may differ from the image above depending on the model and geographical area. Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account. If you are signed out of your Samsung Account, select Sign In to sign in. Settings You can configure the Digital Butler settings.
  • Page 91 DVD player, Blu-ray player, home theater system, game console, OTT box, set-top box, USB device External devices The devices must be connected to the HDMI or USB port. For a detailed list of supported devices, visit www.samsung.com. This function may not be available depending on the external device. - 75 -...

  • Page 92: Playing Pictures/Video/Music

    "Read Before Playing Photo, Video, or Music Files." Backup important files before connecting a USB device. Samsung is not responsible for damaged or lost files. You can use the following functions on the media content list screen of a storage device.
  • Page 93 Sort By Sorts the content list. This function may not be supported depending on the type of external device. Options Deletes or plays the selected media content in the media content list. When you select Refresh, the content list is reloaded.
  • Page 94 Listening to your mobile device sound through the TV speaker using Sound Mirroring Enjoy listening to music in your living space. Visualizations are generated on your TV that alter and respond to the frequency of your music. Search for and connect to your TV from the (Bluetooth) device list on your mobile device.
  • Page 95 • Move to a specific playback section, move up the focus on the playback bar, and then select one of the five thumbnails. This function may not be supported depending on the file format. • Stop Stop the contents being played. •...
  • Page 96 • 360 Auto Rotation Automatically adjusts the video's viewing angle by analyzing the amount of image changes during playback of a video file that provides a 360-degree view. When this function is started, the rotation starts in a short time. When 360 Auto Rotation is focused, press the Select button to change to the following modes:...
  • Page 97 • Picture Off Plays music files with the screen off. • Screen Fit Fits a photo to the screen. • Rotate left Rotate right Rotates a photo left or right. • Zoom Zooms in a photo. • Background Music Pauses or resumes the background music while the TV displays photos. This function is available after enabling the Background Music option.

  • Page 98: Using Bixby

    Bixby is available only when the TV is connected to the Internet. To use Bixby, you must register and sign in to your Samsung account. Some functions may not be supported if you are not signed in to your Samsung account.
  • Page 99 Starting Bixby using buttons on the Samsung Smart Remote You can have conversation with Bixby using the Samsung Smart Remote buttons. Press and hold the button on your Samsung Smart Remote, say a command, and then release the button. To view the Bixby guide, press the button once: •...
  • Page 100 The image on your TV may differ from the image above depending on the model and geographical area. My Profile Log out after going to the My Profile screen. If you are signed out of your Samsung account, select My Profile to sign in. Tutorials The pop-up window on using Bixby appears.
  • Page 101 • Voice response You can change or turn off Bixby's voice. This function may not be supported depending on the language selected for Bixby. • Voice Wake-up You can set to call Bixby to respond to your voice. If Bixby does not respond to your voice, turn on the Voice Wake-up function, and then try again (...
  • Page 102 Read Before Using Bixby • The supported voice interaction languages and features may differ depending on the geographical area. • If the language set differs from the language of your country, some features are not available. • Bixby is available only when the TV is connected to the Internet. •...

  • Page 103: Using The Game Bar

    Settings General External Device Manager (Game Mode Settings) Game Mode) is or Auto, press and hold the button on your Samsung Smart Remote to start the Game Bar. Learning about the Game Bar Screen Input Lag Sound Output 16:9 Game Mode Settings...
  • Page 104 Shown as when HDR Game is being played. (Variable Refresh Rate) Shows the corresponding value when FreeSync function is active. • ON, OFF, FreeSync Premium, FreeSync Premium pro Sound Output Shows the audio device in which sound is being output. (e.g. TV speaker, Sound bar, Bluetooth headset, etc.) Screen Ratio You can change the screen ratio from 16:9...
  • Page 105 Setting the Super Ultra Wide Game View Set your PC Screen resolution to match the selected Screen Ratio in the Game Bar before activating the Super Ultra Wide Game. Check if the game supports Ultra Wide resolution (21:9 or 32:9). If you set the resolution on your PC for the first time, you can change the Screen Ratio through the Game Bar on your TV.

  • Page 106: Tv Viewing

    Guide while watching TV, press the (Channel) button on the Samsung Smart Remote or Remote Control. To see information about analog channels and use the analog channel functions of the Guide, you must finish the service provider settings in initial setup.
  • Page 107 Move the focus to the program you want in the Guide, and then press and hold the Select button. You can use the following functions: These functions may not be supported in the Guide depending on the model or geographical area. •...
  • Page 108 • View Details You can see detailed information about the selected program. The information may differ or may not be provided depending on the broadcast signal. To move to the Channel Filter Antenna Type, Schedule Manager screen: Press the button. (If the remote control button is , press it twice.) •...

  • Page 109: Recording Programs

    Recording Programs Record a current or upcoming program using a USB device instead of a video recorder. This function is not available in the U.S.A. and Canada. This function may not be supported depending on the model or geographical area. Read all precautions before using the recording feature.
  • Page 110 Scheduling a video recording after entering the date and time Live TV Recordings Schedules Add Recording To schedule a recording, set the values for Antenna, Channel, Repeat, Date, Start Time, and End Time of the broadcast program to record, and then select Save. This function may not be supported depending on the model.

  • Page 111: Setting Up Schedule Viewing

    Setting up a schedule recording start Live TV Recordings Settings This function may not be supported depending on the model. • Start Recording Early You can set the time to start the recording earlier than the broadcast start time in the program guide. •...
  • Page 112 Using schedule viewing to view programs at a specified time on a specified date (U.S.A and Canada) Live TV Schedule Manager Add Viewing (Other countries) Live TV Schedule Manager Recordings Schedules Add Viewing To schedule a viewing, set the values for Antenna, Channel, Repeat, Date, and Start Time of the broadcast program to view, and then select Save.

  • Page 113: Using Timeshift

    Using Timeshift Play, pause, or rewind live TV. You can pause and rewind live TV by using Timeshift. Activating this function disables the Broadcasting function. Try Now To activate the Timeshift function while watching TV, press the button twice, and then press the Select button or press the button and then select Timeshift, or press the button.
  • Page 114 • Jump Backward, Jump Forward Press the up directional button to move the focus to the playback control bar, and then select the left or right directional button in the playback control bar to move backward or forward by 10 seconds in the video. When the Jump Backward function is activated, you can view the difference between the current recording time and the current rewind time.

  • Page 115: Using The Channel List

    It displays only the favorites list that includes the favorite channel. • Samsung TV Plus While the TV is connected to the Internet, you can watch popular programs or highlights for each theme through a virtual channel at any time. As with regular channels, the TV provides the daily program schedules for Samsung TV Plus.

  • Page 116: Editing Channels

    Editing Channels Edit the channels stored on your TV. Live TV Channel List Edit Channels Edit Channels screen contains the following icons: – : A favorite channel On the Edit Channels screen, you can select channels and use the following functions: •...

  • Page 117: Using A Personal Favorites List

    Using a Personal Favorites List Designate frequently watched channels as favorite channels. Favorite channels are highlighted in the Edit Channels Channel List screens with the symbol. You can create up to five favorites lists so that your family members can create their own personal favorites list. Create a favorites list Live TV Channel List...

  • Page 118: Tv-Viewing Support Functions

    TV-Viewing Support Functions Use the functions that are available while watching TV. Changing the broadcast signal Live TV Channel List Press the up directional button on your remote control, move the focus to or Cable, and then press the Select button.
  • Page 119 Watching blocked / restricted programs To watch a blocked program, enter the PIN when requested. When initially showing a restricted program or movie, the screen is blank because the Program Rating Lock Settings blocks it. Enter the PIN to unblock the program when a message appears requesting the code. Enable Data Service Settings Broadcasting...
  • Page 120 Configuring advanced broadcasting audio settings Settings Broadcasting Audio Options Audio Options functions differently for analog and digital channels. • Preferred Language This is the language you will hear while watching TV if the language is included in the broadcast signal. •...

  • Page 121: Picture And Sound

    This function is available only when the sound sensor of the TV is active and the sound output is set to Speaker, or the Samsung Soundbar interlinked with Adaptive Picture function is connected. The location of the sound sensor may vary depending on the model or geographical area.
  • Page 122 – Adaptive Volume Automatically adjusts to a specific volume level while you are watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source.

  • Page 123: Adjusting The Picture Quality

    Adjusting the Picture Quality Change the Picture Mode and adjust Expert Settings. Choosing a picture mode Settings Picture Picture Mode Try Now You can select the Picture Mode that provides the best viewing experience. Entertain Graphic are supported only when you change the external device name to PC in PC mode. •...
  • Page 124 Configuring advanced picture settings Settings Picture Expert Settings Try Now Configure the screen settings to your taste by using the following functions: • Brightness Try Now • Contrast Try Now • Sharpness Try Now • Color Try Now • Tint (G/R) Try Now •...

  • Page 125: Setting The Viewing Environment For External Devices

    This function may not be supported depending on the model. The game mode is not available for normal TV viewing. The screen may shake somewhat. When you press and hold the button on the Samsung Smart Remote for 1 second or more in Game Mode, the Game Bar appears.
  • Page 126 Using Cable Box IP Remote Settings General External Device Manager Cable Box IP Remote Set the cable box that supports IP control to be controlled with Samsung remote control. This function may not be supported depending on the model. - 110 -...
  • Page 127 Using Input Signal Plus Settings General External Device Manager Input Signal Plus Try Now Expands the input signal range for HDMI connections. When you select the HDMI connector you want to use for Input Signal Plus, and then press the Select button to set the Input Signal Plus function to On, the TV screen may flicker.

  • Page 128: Changing The Picture Size And Position

    Changing the picture size settings Settings Picture Picture Size Settings These functions may not be available on Samsung TV Plus and some applications. • Picture Size Try Now You can change the size of the picture displayed on the TV screen to 16:9 Standard, Custom, or 4:3.

  • Page 129: Configuring A Sound Mode And Expert Settings

    Configuring a Sound Mode and Expert Settings Change the Sound Mode and adjust Expert Settings. Choosing a sound mode Settings Sound Sound Mode Try Now You can select the available sound mode that you prefer for a content type or your listening environment. When an external device is connected, Sound Mode may change accordingly.
  • Page 130 Digital Output Audio Delay Try Now • This feature is only available when the external device is connected via HDMI (eARC) and SPDIF (Sony Philips Digital Interface). This function may not be supported depending on the model. • Dolby Atmos Compatibility Try Now You can set the TV to allow Dolby Digital+ with Atmos streams that are input from external devices.

  • Page 131: Using The Sound Support Functions

    Try Now You can select which speakers the TV uses for audio output. External speakers may not be controlled with the Samsung Smart Remote. When an external speaker is enabled, some sound menus are not supported. Samsung TV supports the Q-Symphony function.
  • Page 132 • The Samsung audio devices that support the Wi-Fi function must be connected to the same wireless network as the TV. For more information about how to connect and use a Samsung audio device that supports the Wi-Fi function, refer to its user manual.

  • Page 133: System And Support

    System and Support You can configure system and support settings, such as clock, timers, energy usage and software updates. Using the Time Functions and the Timers Set the current time and use the timer function. Settings General System Manager Time Try Now You can set the Clock...
  • Page 134 Adjusting the clock for DST and time zone Settings General System Manager Time Clock Sets the right time by setting Daylight Savings Time (DST) and your local time zone. • Time Zone Selects your time zone. This function is only available when the Clock Mode is set to Auto.
  • Page 135 Setting the clock manually Settings General System Manager Time Clock Clock Mode Manual When Clock Mode is set to Manual, you can directly enter the current date and time. Select the Date Time using the directional buttons on the remote control. When power is cut off and then supplied, the settings for Date Time are reset to deactivate the...

  • Page 136: Using The Power And Energy Saving Functions

    Automatically turns off the TV to reduce unnecessary power consumption if the TV Controller and the remote control are not used for the set period of time. • Available Remote Battery You can check the Samsung Smart Remote's remaining amount of the battery. This function may not be supported depending on the model. - 120 -...

  • Page 137: Updating The Tv's Software

    Software Update Update Now After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device to the TV to update. To update using a USB device, download the update package from Samsung.com to your computer. Then, save the update package in the USB device's top-level folder.

  • Page 138: Audio And Video Functions For The Visually Or Hearing Impaired

    Audio and Video Functions for the Visually or Hearing Impaired You can configure the functions for the visually or hearing impaired. Running the accessibility functions Settings General Accessibility Try Now Running Accessibility Shortcuts Accessibility Shortcuts provide easy access to the accessibility functions. To display the Accessibility Shortcuts, press and hold the...
  • Page 139 Changing the volume, speed, pitch, and the TV background volume of the Voice Guide You can configure the Volume, Speed, Pitch, and the TV Background Volume of the voice guide. The TV screen is turned off but audio continues Settings General Accessibility Picture Off...
  • Page 140 White text on black background (high contrast) Settings General Accessibility High Contrast Try Now You can change Smart Hub and setting menu screens to white text on a black background and change the transparent TV menus to opaque automatically so that text can be more easily read. High Contrast is on, some Accessibility...
  • Page 141 Enlarging the font (for the visually impaired) Settings General Accessibility Enlarge Try Now You can enlarge the size of the font on the screen. To activate, set Enlarge to On. Learning about the remote control (for the visually impaired) Settings General Accessibility Learn TV Remote...
  • Page 142 Showing captions Settings General Accessibility Caption Settings Try Now Caption to watch programs with the captions displayed. Captions are not displayed by programs that do not support captions. This function has no relationship with the features for controlling subtitles of DVD or Blu-ray players. To control DVD or Blu-ray subtitles, use the subtitle feature of the DVD or Blu-ray player and the player's remote control.
  • Page 143 Listening to the TV through Bluetooth devices (for the hearing impaired) Settings General Accessibility Multi-output Audio You can turn on both the TV speaker and Bluetooth headphone at the same time. When this function is active, you can set the volume of the Bluetooth headphone higher than the volume of the TV speaker. This function may not be supported depending on the model or geographical area.

  • Page 144: Using Voice Assistants On The Tv

    Using Voice Assistants on the TV You can change the settings of a Voice Assistant after selecting it. Select the Voice Assistant Settings General Voice Voice Assistant Select which Voice Assistant you would like to help control your TV. To use this function, the TV must be connected to the Internet. This function may not be supported depending on the model or geographical area.

  • Page 145: Using Other Functions

    Using Other Functions You can view other functions. Changing the menu language Settings General System Manager Language Try Now Setting up a password Settings General System Manager Change PIN Try Now The PIN input window appears. Enter a PIN. Enter it again to confirm it. The default PIN is "0000." This function may not be supported depending on the model or geographical area.
  • Page 146 Managing External Devices Settings General External Device Manager Device Connect Manager Try Now When you connect external devices, such as mobile devices or tablets connected to the same network as the TV so you can share content, you can view the list of allowed devices and connected devices. •...

  • Page 147: Precautions And Notes

    Precautions and Notes You can get instructions and information that you must read after installation. Before Using the Recording and Timeshift Functions Read these instructions before using Recording and Timeshift. Before using the recording and schedule recording functions Recording and schedule recording are not supported in the U.S.A. and Canada. Recording may not be supported depending on the model or geographical area.
  • Page 148 • When using the Record or Schedule Recording function, the actual recording may start a second or two later than the specified time. • If the Schedule Recording function is operating while a recording is being made on an HDMI-CEC external device, the priority is given to the Schedule Recording.

  • Page 149: Read Before Using Apps

    • If you want to download new apps using Apps, first sign in to your Samsung account. • Due to the product characteristics featured on Samsung Smart Hub, as well as limitations in available content, certain features, applications, and services may not be available on all devices or in all territories. Visit http://www.samsung.com for more information on specific device information and content availability.

  • Page 150: Read Before Using The Internet Function

    Read Before Using the Internet Function Read this information before using the Internet function. • File download is not supported. • The Internet function may not be able to access certain websites, including websites operated by certain companies. • The TV does not support playback of flash videos. •...
  • Page 151 – Authentication Modes: WEP, WPAPSK, WPA2PSK – Encryption Types: WEP, TKIP, AES In compliance with the Wi-Fi certification specifications, Samsung TVs do not support WEP or TKIP security encryption in networks running in the 802.11n mode. If the wireless access point supports WPS (Wi-Fi Protected Setup), you can connect the TV to your network using PBC (Push Button Configuration) or a PIN (Personal Identification Number).

  • Page 152: Read Before Playing Photo, Video, Or Music Files

    • Certain files, depending on how they are encoded, may not play on the TV. • Certain files are not supported on all models. • The DivX and DTS codecs are not supported by the Samsung TV models released in 2021. - 136 -...
  • Page 153 Supported subtitles Subtitle formats Name Format MPEG-4 Timed text .ttxt SAMI .smi SubRip .srt SubViewer .sub Micro DVD .sub or .txt SubStation Alpha .ssa Advanced SubStation Alpha .ass SMPTE-TT Text .xml Video formats with subtitles Name Container Xsub SubStation Alpha Advanced SubStation Alpha SubRip VobSub...
  • Page 154 Supported image formats and resolutions File extension Format Resolution *.jpg JPEG 15360 x 9024 *.jpeg *.png 4096 x 4096 *.bmp 4096 x 4096 *.mpo 15360 x 8640 The MPO format is supported partly. Supported music formats and codecs File extension Format Codec Note...
  • Page 155 Supported video codecs (QLED TV except for Q6*A and Q5*A Series/The Frame) File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) *.avi 4096 x 2160: 30 H.264 BP/MP/HP 4096 x 2160 *.mkv 3840 x 2160: 60 *.asf 4096 x 2160: 60 HEVC (H.265 - Main,...
  • Page 156 Supported video codecs (Q6*A/AU9 Series) For 32Q6*A model and Q5*A Series, refer to the next section. File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) *.avi 4096 x 2160: 30 H.264 BP/MP/HP 4096 x 2160 *.mkv 3840 x 2160: 60 *.asf HEVC (H.265 - Main,...
  • Page 157 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...
  • Page 158 Supported video codecs (32Q6*A model and Q5*A/AU8/AU7/BEA Series) File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) *.avi 3840 x 2160: 30 H.264 BP/MP/HP *.mkv 1920 x 1080: 120 3840 x 2160 *.asf 3840 x 2160 : 60 HEVC (H.265 - Main, *.wmv Main10)
  • Page 159 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...
  • Page 160 Supported video codecs (QN8**A series or higher) File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) 1920 x 1080: 120 *.avi H.264 BP/MP/HP 3840 x 2160 3840 X 2160: 60 *.mkv *.asf 3840 x 2160: 120 HEVC (H.265 - Main, 7680 x 4320 *.wmv...
  • Page 161 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...

  • Page 162: Read After Installing The Tv

    Read After Installing the TV Read this information after installing the TV. Picture sizes and input signals Picture Size is applied to the current source. The applied Picture Size will remain in effect whenever you select that source unless you change them. Input signal Picture size Component...

  • Page 163: Supported Resolutions For Uhd Input Signals

    Supported Resolutions for UHD Input Signals Check the supported resolution for UHD input signals. • Resolution: 3840 x 2160p, 4096 x 2160p This function may not be supported depending on the model. If Input Signal Plus is set to Off Color Depth / Frame rate (fps) Chroma...

  • Page 164: Resolutions For Input Signals Supported By Qn8**A Series Or Higher

    Resolutions for Input Signals supported by QN8**A series or higher Check the resolutions for input signals supported by QN8**A series or higher. This function may not be supported depending on the model. If Input Signal Plus is set to Off Color Depth / Frame rate (fps) Chroma...

  • Page 165: Supported Resolutions For Freesync (Vrr)

    Supported Resolutions for FreeSync (VRR) Check the supported resolutions for the FreeSync (VRR) signal. When Game Mode is set to or Auto, the FreeSync (VRR) function is activated. • FreeSync (VRR) is supported only in the following models: – For QLED TV (except for Q6*A/Q5*A series and 50Q8*A model) –...

  • Page 166: Supported Resolutions For Wide Screen

    Supported Resolutions for Wide Screen Check the supported resolutions for Wide Screen. When the computer is connected and Game Mode is set to or Auto, the wide screen (21:9 or 32:9) is activated on Game Bar. When you press and hold the button in Game Mode, Game Bar runs.

  • Page 167: Read Before Connecting A Computer (Supported Resolutions)

    Read Before Connecting a Computer (Supported Resolutions) Check the resolutions supported for PC input signals. When you connect your TV to a computer, set the computer's video card to one of the standard resolutions listed in the tables below. The TV will automatically adjust to the resolution you choose. Note that the optimal and recommended resolutions are 3840 x 2160 @ 60 Hz (UHD models) and 7680 x 4320 @ 60 Hz (QN8**A series or higher).
  • Page 168 VESA DMT Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 640 x 480 60 Hz 31.469 59.940 25.175 - / - 640 x 480 72 Hz 37.861 72.809 31.500 - / - 640 x 480 75 Hz...
  • Page 169 VESA CVT Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 2560 x 1440 60 Hz 88.787 59.951 241.500 + / - 2560 x 1440 120 Hz 192.996 119.998 497.750 + / - The resolution may not be supported depending on the model.

  • Page 170: Supported Resolutions For Video Signals

    Supported Resolutions for Video Signals Check the resolutions supported for video signals. CTA-861 Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 720 (1440) x 576i 50 Hz 15.625 50.000 27.000 - / - 720 (1440) x 480i...
  • Page 171 Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 4096 x 2160 24 Hz 54.000 24.000 297.000 + / + 4096 x 2160 30 Hz 67.500 30.000 297.000 + / + *4096 x 2160 50 Hz 112.500...

  • Page 172: Read Before Using Bluetooth Devices

    Read Before Using Bluetooth Devices Read this information before using a Bluetooth device. This function may not be supported depending on the model or geographical area. Restrictions on using Bluetooth • You can't use Bluetooth devices and the Wi-Fi Speaker Surround Setup feature simultaneously.

  • Page 173: Blocking Programs Based On Their Tv Rating

    Blocking programs based on their TV Rating Read this information before viewing a blocking program. To block content in Rating, select a rating category to lock. All programs at that level and higher are blocked and require the PIN to watch. To unblock a category, select the lock icon. To unblock all the categories in a row, select the lock under ALL.
  • Page 174 Blocking movies based on their Motion Picture Association of America (MPAA) rating Movie Rating (MPAA) system applies to all materials with supplied ratings in the U.S.A. From the MPAA: “The Motion Picture Association of America (MPAA) has implemented a rating system that provides parents or guardians with advanced information on which films are appropriate for children.”...
  • Page 175 Blocking programs based on their Canadian French Rating Canadian French Rating system applies to all rated material viewed on French-Canadian TV channels. Select a lock beside one of the rating categories to block that category and all higher categories. To unblock a category, select the lock icon.

  • Page 176: Licenses

    HDMI Licensing LLC in the United States and other countries. Open Source License Notice Open Source used in this product can be found on the following webpage (http://opensource.samsung.com). This license may not be supported depending on the model or geographical area.

  • Page 177: Troubleshooting

    Troubleshooting If you have a problem with your TV, you can access various solutions while watching TV. If your problem is not addressed in the Troubleshooting section, view the FAQ section or contact the Samsung Call Center. Picture Issues When the TV has trouble with the picture, these steps may help resolve the problem.
  • Page 178 The problem Try this! If the color on your TV screen is not correct or the black and white colors are off, run Picture Test. • Settings Support Device Care Self Diagnosis Picture Test If the test results indicate that the problem is not caused by the TV, do the following: When using the One Connect Box, confirm that its video input connectors are connected to Component Connections and Screen Color...
  • Page 179 The problem Try this! If your TV appears to turn off by itself, try disabling some of the TV's energy efficiency functions. See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specified period of time. •...
  • Page 180 UHD and set the resolution. For more information, contact your service provider. When using a Samsung TV Plus channel, check the network connection. When the network speed is slow, the app may not work or the image quality may be poor.
  • Page 181 The problem Try this! Go to Picture and then adjust the Picture Mode, Brightness, Sharpness, and Color settings. • Settings Picture Picture Mode • Settings Picture Expert Settings Brightness • Settings Picture Expert Settings Sharpness • Settings Picture Expert Settings Color The color is poor or the picture is not bright enough...
  • Page 182 Motion Detector may not be supported depending on the model or geographical area. If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Center for assistance. If the test picture is displayed properly, there may be a problem with an external device. Please check the connections.

  • Page 183: Sound And Noise Issues

    Sound and Noise Issues When the TV has difficulties with sound, these steps may help resolve the problem. Testing the sound Settings Support Device Care Self Diagnosis Sound Test Try Now If the TV plays the Sound Test melody without distortion, there may be a problem with an external device or the broadcast signal's strength.
  • Page 184 The problem Try this! Sound Test. • Settings Support Device Care Self Diagnosis Sound Test Make sure that the audio cable is connected to the correct audio output connector on the external device. The speakers are making an odd sound. For antenna or cable connections, check the Signal Information.
  • Page 185 Anynet+ (HDMI-CEC) is active on your TV. When you connect the Samsung Soundbar to the TV via Bluetooth, the power turns off and on together. It may not be supported depending on the Samsung Soundbar I want to turn off and on the TV model.

  • Page 186: Channel And Broadcast Issues

    Channel and Broadcast Issues When the TV has difficulties receiving broadcasts, these steps may help resolve the problem. The problem Try this! Make sure that the external device is connected securely and turned on. Move Sources to switch to other input sources. "Weak or No Signal"...

  • Page 187: External Device Connectivity Issues

    External Device Connectivity Issues When the TV has difficulties connecting to external devices such as a PC, game console, or mobile device, these steps may help resolve the problem. The problem Try this! The "Mode Not Supported" message Adjust the output resolution of the external device to a resolution supported by appears.
  • Page 188 The problem Try this! For more information on how to connect a Bluetooth speaker, see Audio Device I want to connect to a Bluetooth Bluetooth Connection Guide. speaker. • Source Connection Guide Audio Device Bluetooth When the PC screen does not appear or the PC is not recognized, check the power supply of the PC and then reconnect the HDMI cable between the PC and TV.

  • Page 189: Network Issues

    Network Issues When the TV has difficulties connecting to the Internet, these steps may help resolve the problem. Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now Try Now If the TV has trouble with network connection or TV services, check the Smart Hub connection status. The problem Try this! Make sure that no items that can generate electromagnetic interferences are...

  • Page 190: Anynet+ (Hdmi-Cec) Issues

    Anynet+ (HDMI-CEC) Issues When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem. The problem Try this! You can use the TV's remote control to control external devices that support Anynet+ (HDMI-CEC) and that are connected to the TV via an HDMI cable. For example, if a What is Anynet+? connected external device supports Anynet+, you can have the connected device turn on or off when you turn the TV on or off.
  • Page 191 The problem Try this! You cannot use the remote control when the TV is configuring Anynet+ or switching The message "Connecting to to the TV viewing screen. Anynet+ device..." or "Disconnecting from Anynet+ Use the remote control after the TV has completed the Anynet+ configuration or has device"...

  • Page 192: Remote Control Issues

    Try this! The connection between the remote control and the TV may be lost. Point the Samsung Smart Remote at the front of the TV, and then press and hold the buttons simultaneously for 3 seconds or more. Pairing is not available in AU7/BEA series.

  • Page 193: Recording Issues

    Cannot record videos received The recording function is only available for digital broadcast channels received by the from an external device or TV. You cannot record videos received from an external device or Samsung TV Plus. Samsung TV Plus. To use the recording function, the storage device connected to the TV must have been The "Format Device"...

  • Page 194: Apps

    Apps When apps aren't working, these steps may help resolve the problem. The problem Try this! Languages supported by an app may be different from the TV Language set in I launched an app, but it's in a different the menu. language.

  • Page 195: Voice Assistant Issues

    The connection between the remote control and the TV may be lost. Try pairing the remote control with the TV. Point the Samsung Smart Remote at the front of the TV, and then press and hold the buttons simultaneously for 3 seconds or more.
  • Page 196 The problem Try this! During voice recognition, the heavy load Unplug and then plug the TV power cable and then try again after 1 minute and message appears and the function does 30 seconds. It may take a while if the voice recognition server is being not work.

  • Page 197: Other Issues

    Other issues Use these procedures to resolve other issues that may occur in relation to the product. The problem Try this! Watching TV for an extended period of time causes the panel to generate heat. The heat from the panel is dissipated through internal vents running along the top of the TV.
  • Page 198 Select button. You can turn on or off Voice Guide. To The TV narrates the screen events in Accessibility Shortcuts, see the following: voice-over. • Press and hold the (Volume) button on your Samsung Smart Remote or Remote Control. - 182 -...

  • Page 199: Diagnosing Tv Operational Issues

    Device Care Self Diagnosis Signal Information Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts, linked service accounts, Smart Hub service agreements, and Smart Hub applications. Reset Smart Hub • Settings Support...

  • Page 200: Getting Support

    Try Now You can view the address of the Samsung website, the call center phone number, your TV's model number, your TV's software version, Open Source License and other information you may need to get service support from a Samsung call agent or the Samsung website.

  • Page 201: The Tv Screen Does Not Display Properly

    In this section, you'll find the answers to the e-Manual questions we get asked about most often. The TV Screen does not Display Properly When the TV screen does not look right, you can check if the issue is caused by the product or the broadcasting signal and cables.
  • Page 202 HDMI HDMI HDMI Check the antenna and HDMI cable connections. If the issue persists, define exactly what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, fixed horizontal, or vertical lines. Try changing channels using the remote control. - 186 -...
  • Page 203 Source Press the button, select Source, choose another input source. Settings If the same problem persists, run a diagnostic test. On the remote control, press the button. Select Settings Support Device Care Self Diagnosis Picture Test. Support Device Care Support Select Settings Support...
  • Page 204 Picture Test When a message appears, select and follow the on-screen instructions to complete the test. When a message appears, select and follow the on-screen instructions to complete the test. Settings If the problem disappears during the test, check your TV signal. On the remote control, press the button.
  • Page 205 Support Device Care Support Select Settings Support Device Care Self Diagnosis Signal Information to check the signal strength. Signal Information Check whether the signal strength is too weak or not. Related menu path Settings Support Device Care Self Diagnosis Picture Test Try Now Settings Support...

  • Page 206: The Tv Does Not Turn On

    The TV does not Turn On If the TV screen is black, it is generally caused by a loose power cord or the peripheral device is turned off. When your TV does not turn on The color and design of the TV and its accessories (including the remote control) and the features may differ depending on the model or geographical area.
  • Page 207 Power If the remote control sensor is not turned on, unplug the power cable and plug it back in. One Invisible Connection/One Connect Cable One Invisible Connection/One Connect Cable Disconnect and reconnect the One Invisible Connection or One Connect Cable between the TV and the One Connect Box.
  • Page 208 If the remote control sensor turns off when you press the power button, your TV is correctly connected to the power supply. If the TV screen is still blank, softly tap it with your finger. If the part of the screen you tapped on blinks, your TV is correctly connected to the power supply.
  • Page 209 One Invisible Connection/One Connect Cable HDMI HDMI One Invisible Connection/One HDMI Connect Cable Check the connection of the HDMI cable to your TV or One Connect Box. Make sure that the external device is turned on. Power If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet. - 193 -...
  • Page 210 If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet. One Invisible Connection/One Connect Cable HDMI HDMI One Invisible Connection/One HDMI Connect Cable Check the connection of the HDMI cable to your TV or One Connect Box. Also make sure that the correct source is selected on the Home Screen ( Source).
  • Page 211 HDMI HDMI HDMI If the same problem continues, try connecting another external device to the TV using an HDMI cable. If the display is correct, your external device may be faulty. - 195 -...

  • Page 212: When The Tv Does Not Connect With An External Device Properly

    The Picture is Distorted, or No Sound Comes Out of the Sound No TV sound from the soundbar, or distorted TV picture is usually caused by poor connections. When the TV does not connect with an external device properly The color and design of the TV and its accessories (including the remote control) and the features may differ depending on the model or geographical area.
  • Page 213 HDMI HDMI HDMI First disconnect and reconnect the power cables and HDMI cables on the back of your TV or the One Connect Box, then unplug the power cord and plug it back into the wall outlet. HDMI If the external device supports 4K UHD or 8K UHD videos, use a dedicated HDMI cable for each resolution. HDMI Satellite If you are using a set-top box, check the cable connection.
  • Page 214 Make sure that your access point is connected to the Internet. If not, disconnecting and reconnecting its power cable may be required. If the problem persists, check the video output settings in the settings menu of the external device, and ensure that your TV supports the video output mode.
  • Page 215 HDMI (eARC) HDMI If no sound comes out of your Sound Bar, and if it is connected to the TV with an HDMI cable, check the HDMI (eARC) connector on the back of the TV. HDMI HDMI (eARC) HDMI If your Sound Bar is connected to a receiver, and the receiver is connected to the TV using an HDMI cable, check the HDMI connector on the back of the TV.

  • Page 216: Internet Access Is Not Available

    Internet Access is not Available When the TV has difficulties connecting to the Internet, these steps may help resolve the problem. When the TV can't connect to the Internet The color and design of the TV and its accessories (including the remote control) and the features may differ depending on the model or geographical area.
  • Page 217 General Network General Select Settings General Network Network Status to check the network status. Network Reset Network General If the network isn't connected, a network reset may be required. Make sure that your access point is working properly. Check the LED indicators on your access point to make sure it is operating normally.
  • Page 218 If you are using a wireless access point, check the access point location. If the access point is too far from the TV, move it closer. Try rebooting the access point by disconnecting and reconnecting the power connector. It may take 1 to 2 minutes until the access point comes back online after a reboot.
  • Page 219 General Network General If the same problem continues, select Settings General Network Network Status IP Settings change to a different DNS server. If a test occurs, cancel it and select Settings. Network Status IP Settings If the same problem continues, select Settings General Network...
  • Page 220 IP Settings DNS Server Select Server, enter 8.8.8.8, then select OK. Update now If the same problem continues, a software update or factory reset may be required. Related menu path Settings General Network Network Status Try Now Settings General Network Reset Network Try Now Settings...

  • Page 221: When No Sound Comes Out Of The Tv, Or The Sound Is Breaking Up

    There is No Sound or the Speakers are Making an Odd Sound When there is an issue with the sound on the TV, you can check whether the issue is caused by the product, or the broadcasting signal and cables. When no sound comes out of the TV, or the sound is breaking up The color and design of the TV and its accessories (including the remote control) and the features may differ depending on the model or geographical area.
  • Page 222 Audio Out/Optical TV Speaker Sound Output Check the volume on the screen. If a number for the TV volume is not displayed, select Settings Sound Sound Output. Then, select Speaker. Settings Check the volume on the screen. If a number for the TV volume is not displayed, select Settings Sound Sound...
  • Page 223 Support Device Care Support To check sound output, select Settings Support Device Care Self Diagnosis Sound Test. Update now If the same problem continues, a software update or factory reset may be required. If there is sound but it is not clear, run a diagnostic test. On the remote control, press the button.
  • Page 224 Settings Go to Settings Support Device Care Self Diagnosis Sound Test to check the sound. Support Device Care Support Go to Settings Support Device Care Self Diagnosis Sound Test to check the sound. Settings If the test reveals a problem, select Settings Sound Expert Settings...
  • Page 225 Sound Sound Expert Settings If the test reveals a problem, select Settings Sound Expert Settings Reset Sound. Settings If the test shows no problems, select Settings Support Device Care Self Diagnosis Signal Information. Support Device Care Support If the test shows no problems, select Settings Support Device Care...
  • Page 226 Signal Information Check whether the signal strength is too weak or not. Update now If the same problem continues, a software update or factory reset may be required. Related menu path Settings Sound Sound Output Try Now Settings Support Device Care Self Diagnosis Sound Test Try Now...

  • Page 227: The Remote Control Does Not Work

    The Remote Control does not Work When the remote control does not work, check whether its batteries are discharged or overused, or the Samsung Smart Remote is paired with the TV. When the remote control does not work The color and design of the TV and its accessories (including the remote control) and the features may differ depending on the model or geographical area.
  • Page 228 Make sure the remote control works properly. You can check whether the signal is being transmitted by pressing the power button and observing the front tip of the remote control through the camera on your smartphone. If you cannot see infrared signals, charge the remote control by using the solar cell or the USB port(C-type) on the bottom.
  • Page 229 Press the buttons simultaneously to display the pairing animation clip. Follow the on-screen instructions to proceed with the pairing. The remote control will work more effectively if you point it at the remote control sensor. - 213 -...
  • Page 230 If the same problem continues, try using the appropriate SAMSUNG remote control for your TV model. If you use an Multi-Brand Remote (MBR) or universal remote and your remote cannot operate an external device, move the external device closer to the One Connect Box.

  • Page 231: Updating The Software

    Updating the Software If you want to keep the TV in its best condition, or if you have an intermittent issue, please update it to the latest version. Updating to the latest TV software The color and design of the TV and its accessories (including the remote control) and the features may differ depending on the model or geographical area.
  • Page 232 No Access Network Settings If your TV is not connected to the Internet, you can update the software using a USB drive. Settings Select Settings Support About TV and check the model code and software version. Support Support About TV Select Settings Support...
  • Page 233 About TV Product Information Model code: Software version: Select Settings Support About TV and check the model code and software version. Using a computer, connect to www.samsung.com. Find your TV model and download the firmware file. - 217 -...
  • Page 234 SEE ALL SUPPORT Find your TV model and download the firmware file. Firmware Download Click Download to download the firmware. Unzip the downloaded file and store it in your USB drive top folder. - 218 -...
  • Page 235 Unzip the downloaded file and store it in your USB drive top folder. Insert the USB device into the USB slot on the back of your TV or the side of the One Connect Box. Update now The firmware update begins automatically. Your TV will automatically reset when the firmware update is completed. Do not turn off your TV while the firmware update is in progress.
  • Page 236 Settings After your TV turns on, select Settings Support About TV and check the new firmware version. Support Support About TV After your TV turns on, select Settings Support About TV and check the new firmware version. About TV Product Information Model code: Software version: After your TV turns on, select...

  • Page 237: Accessibility Guidance

    • There is a small LED (microphone) to the right of the button, but it cannot be felt by hand. • For the Samsung Smart Remote, there is a round button below the LED, which is the button. • Of the 2 buttons below the...
  • Page 238 • If you press the button twice, and then press the Select button or press the button while viewing a program, the Record, Timeshift, Stop (when Record or Timeshift is running), Info, red, green, yellow, blue, and Move to the top Move to the bottom) options appear.

  • Page 239: Using The Accessibility Menu

    • Samsung Smart Remote / Remote Control On the Samsung Smart Remote or Remote Control, there are 2 thin horizontal rocker buttons next to each other located slightly below the middle of the remote. The one on the left is the volume button. Press and hold the...
  • Page 240 Voice Guide to give you voice input and voice output. You can use the Samsung Smart Remote but the TV must be connected to the Internet. To speak a command, press and hold the button (located near the top of the Samsung Smart Remote, directly below the small LED (microphone) and above the directional button) and say the command, and then release the button.
  • Page 241 Learning about the Accessibility menu functions • Voice Guide Settings Provides voice guides to make it easier for the visually impaired to use the TV. Voice guide supports basic operations such as changing channels and adjusting the volume, provides voice descriptions about the current broadcast and the following broadcast, and offers guidance on setting up Scheduled Viewing events.
  • Page 242 • Learn Menu Screen Learn the menus on the TV screen. Once enabled, your TV will tell you the structure and features of the menus you select. • Caption Settings You can view the caption in programs that provide broadcast captions. When watching a channel on an external device such as a set-top box and cable box, turn on the caption function on the device.
  • Page 243 – Caption Mode You can select a desired caption mode from the list. – Digital Caption Options You can set the caption display details such as Size, Foreground Color, Background Color, Foreground Opacity, Background Opacity, and Position. Position function is available only in the programs that provide captions. Your TV supports the caption from the broadcaster.

  • Page 244: Using The Tv With Voice Guide On

    Select button. • (Channel) button Of the 2 buttons that protrude from the center of the Samsung Smart Remote or Remote Control, the right one is (Channel) button. Push up or pull down the (Channel) button to change the channel.
  • Page 245 • Samsung Smart Remote / Remote Control Of the 2 buttons that protrude from the center of the Samsung Smart Remote or Remote Control, the left one is (Volume) button. Push up or pull down the (Volume) button to change the volume.

  • Page 246: Using The Guide

    See an overview of each channel's program lineup. When you want to know the program information for each channel while watching a broadcast program, press the (Channel) button on the Samsung Smart Remote or Remote Control. Use the directional buttons to view the program information.
  • Page 247 When you open the Guide, a table grid of channels and programs is displayed. The top row displays Filter By : All then the day and times. Each row has a channel name on the left and programs on that channel on the right. In the Guide, use the up and down directional buttons to move between channels and use the left and right directional buttons to move between programs at different times within a channel.
  • Page 248 • Edit Recording Time You can change the start and end times of scheduled program recordings. This function is not available in the U.S.A. and Canada. This function may not be supported depending on the model or geographical area. • Schedule Viewing You can schedule the viewing of a broadcast scheduled program.

  • Page 249: Using Schedule Viewing

    Using Schedule Viewing Configure the TV to show a specific channel or program at a specific time and date. icon appears next to programs that have been configured for a schedule viewing. To set up a schedule viewing, you must first set the TV's clock ( Settings General System Manager...

  • Page 250: Using The Channel List

    This function may not be supported depending on the incoming broadcast signal. • Samsung TV Plus While the TV is connected to the Internet, you can watch popular programs or highlights for each theme through a virtual channel at any time. As with regular channels, the TV provides the daily program schedules for Samsung TV Plus.

  • Page 251: Recording

    Recording Recording a program to an external hard drive connected via USB. This function is not available in the U.S.A. and Canada. This function may not be supported depending on the model or geographical area. Read all precautions before using the recording feature. For more information, refer to "Before Using the Recording and Timeshift Functions."...
  • Page 252 Recording the program you are watching To display a menu for recording a program or starting the Timeshift function, press the button twice or press the button while watching the program. You can select the following functions on the menu: •...
  • Page 253 Viewing recorded programs Live TV Recordings Recordings Open Smart Hub by pressing the button on the remote control. Use the left or right directional button to move the focus to Live TV. Press the up directional button to move to the top row, and then use the left or right directional button to move to Recordings.

  • Page 254: Using Smart Hub

    When the Smart Hub home screen appears, use the left or right directional button to move the focus to Live TV Samsung TV Plus. Press the up directional button to move to the top row. You will be on the Guide item.
  • Page 255 Using the Smart Hub Home Screen On the leftmost part of the Smart Hub home screen is the static menu listed below. You can quickly and easily use the listed menu items to access the main TV settings or external devices, search, and apps. •...
  • Page 256 Go to the Samsung Account screen to create a new account or sign out of your account. For more information, refer to "Using a Samsung account." – Notification You can view a list of notifications for all events that occur on your TV. A notification appears on the screen when it is time to schedule viewing, schedule recording, or when an event occurs on a registered device.
  • Page 257 Universal Guide can recommend content tailored to your preferences. You can use this feature on your mobile device with the Samsung SmartThings app. To access Universal Guide, press the down directional button on the remote control in Home Screen.

  • Page 258: Launching The E-Manual

    Open e-Manual You can view the embedded e-Manual containing information about your TV's key features. Alternatively, you can download a copy of the e-Manual from Samsung's website (http://www.samsung.com). Words in blue (e.g., Internet) indicate a menu item. The e-Manual's Home screen contains 1 row of menu icons. Use the left and right directional buttons to move within a row.

  • Page 259: Using Bixby

    Using Bixby Set Voice Assistant to Bixby. A guide to using Bixby to control your TV. To use Bixby, your TV must be connected to the Internet and you must use the microphone on your Samsung Smart Remote. To use Bixby, press and hold the button on the Samsung Smart Remote, say a command into the microphone on the remote, and then release the button to run Bixby.

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