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Fault
The door cannot
be opened.
The water is not drain-
ing.
Water is not flowing
in. Detergent is not
being dispensed.
Cause and troubleshooting
Power failure.
Open the door using the emergency release.
▶
→ "Emergency release", Page 61
Drain pipe or water outlet hose is blocked.
Clean the drain pipe and the water outlet hose.
▶
Drain pipe or water drain hose is caught or jammed.
Ensure that the drain pipe and water drain hose are
▶
not kinked or trapped.
Drain pump is blocked.
→ "Cleaning the drain pump", Page 47
▶
The water outlet hose is connected too high.
Install the water outlet hose at a maximum height of
▶
1 metre.
Detergent dosage is too high.
Immediate measure: Mix one tablespoon of fabric
▶
softener with 0.5 litres of water and pour the mix-
ture into the compartment for manual dosing (not
for outdoor clothing, sportswear or items stuffed
with down).
If intelligent dosing is activated, reduce the basic
▶
dosage → Page 42.
If you dose manually, reduce the amount of deter-
▶
gent for the next washing cycle with the same load.
Unapproved extension installed on the water drain
hose.
Remove any unapproved extensions from the water
▶
hose.
→ "Connecting the appliance", Page 15
The pump cap is not fully screwed in.
Ensure that the pump cap is screwed in all the way
▶
into the appliance. The handle on the pump cap
must be in a vertical position.
→ "Cleaning the drain pump", Page 49
The filters in the water inflow are blocked.
Clean the filters in the water inflow.
▶
The tap is turned off.
Turn on the tap.
▶
The water inlet hose is kinked or jammed.
Ensure that the water inlet hose is not kinked or
▶
jammed.
Troubleshooting en
53
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