Related Manuals for Avaya TELink FLASH 700a
Summary of Contents for Avaya TELink FLASH 700a
- Page 1 TELink FLASH Model 700a Installation and Operation Instructions Magic On Hold is a Registered Service Mark and Trademark of Avaya Communications Issue 1, 8/01 Printed in USA...
- Page 2 Avaya Communications warrants to you that the product will be free from defects in material and workmanship when title passes to you. If you notify Avaya Communications that the product has failed to operate as warranted within one year of the date title passes to you.
- Page 3 1-800-451-2100 The nearest Avaya Communications Authorized Dealer For Technical Assistance: Avaya Communications provides a toll-free customer helpline 24-hours a day. In the USA and Canada, call the Avaya Communications Helpline at 1-800-628-2888 for assistance or your Avaya Communications Authorized Dealer.
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Page 4: Table Of Contents
TABLE OF CONTENTS 1. SYSTEM DESCRIPTION ................4 2. INSTALLATION..................... 6 VOICE LINE AND/OR NIGHT ANSWER INSTALL PROCEDURE... 7 DEDICATED LINE INSTALL PROCEDURE ..........8 FAX SHARE INSTALL PROCEDURE ............9 FINAL INSTALLATION ................10 3. OPTIONAL FEATURES ................11 4. - Page 5 The TELink FLASH is a powerful, simple to use messaging system intended for telephone Messaging On Hold (MOH). Once properly installed, no further interaction from the user is required. Unlike other MOH products, the TELink FLASH is designed to be operated remotely by the MOH provider using a central PC Controller. This feature eliminates the need for tape distribution because all audio information and configuration settings are downloaded over telephone lines.
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Page 6: Installation
2. INSTALLATION If your MOH provider included other installation instructions, those instructions should be followed first. There are three installation procedures available, depending on the phone line used. Keep in mind that whichever installation procedure is used, the TELink must always be connected directly to the telephone company input, ahead of any other devices using that line. -
Page 7: Voice Line And/Or Night Answer Install Procedure
VOICE LINE AND/OR NIGHT ANSWER INSTALL PROCEDURE 1. Make sure the power switch on the back of the TELink is in the OFF position. 2. Connect one end of the included modular telephone cable directly to the phone company box for the installation phone number. It is important that this cable is attached to a direct line, prior to any other telephone equipment. -
Page 8: Dedicated Line Install Procedure
DEDICATED LINE INSTALL PROCEDURE 1. Make sure the power switch on the back of the TELink is in the OFF position. 2. Connect one end of the included modular telephone cable directly to the phone company box for the installation phone number. The user may need to adapt one end of the modular cable to mate to the incoming phone line. -
Page 9: Fax Share Install Procedure
FAX SHARE INSTALL PROCEDURE 1. Make sure the power switch on the back of the TELink is in the OFF position. 2. Connect one end of the included modular telephone cable directly to the phone company box for the installation phone number. The TELink must be connected before the fax machine. -
Page 10: Final Installation
FINAL INSTALLATION After installation is complete, a download may be required. Check the STATUS light on the front panel (note: on some units this light is labeled ACTIVE): IF IT IS ON (STEADY): An audio file is present in memory and is currently playing. Download is not required. -
Page 11: Optional Features
3. OPTIONAL FEATURES Your TELink may have optional features which provide additional convenience and functionality. The serial number label on the bottom of the unit indicates which features the unit has. Note that the unit may be equipped with optional features that have not been activated by your MOH provider. -
Page 12: Table 2-Night Light Indications
Manual - Night Answer can be turned ON or OFF on demand by pressing the NIGHT button on the front panel. If a Night Answer schedule is present, this will preempt it. If you manually turn Night Answer ON or OFF, it will remain in that state until you cancel Manual mode (press the NIGHT button again). -
Page 13: Troubleshooting
4. TROUBLESHOOTING Problem / Symptom Possible Solution(s) • Adjust the volume by pressing the UP/DOWN volume switches on the front panel. If the volume level does not change, contact your MOH provider. Audio output level is too low or too high. •...
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