Lenovo User Guide User Manual page 62

Lenovo EVEREST UG.book Page 54 Friday, August 17, 2007 5:40 PM
Getting Help and Service
• Engineering change management - Occasionally, there might be changes
that are required after a product has been sold. Lenovo or your reseller, if
authorized by Lenovo, will make selected Engineering Changes (ECs)
available that apply to your hardware.
The following items are not covered:
• Replacement or use of parts not manufactured for or by Lenovo or non
warranted parts
• Identification of software problem sources
• Configuration of BIOS as part of an installation or upgrade
• Changes, modifications, or upgrades to device drivers
• Installation and maintenance of network operating systems (NOS)
• Installation and maintenance of application programs
To determine if your Lenovo hardware product is under warranty and
when the warranty expires, go to http://www.lenovo.com/support, and
click Warranty, then follow the instructions on the screen.
Refer to your Lenovo hardware warranty for a full explanation of Lenovo
warranty terms. Be sure to retain your proof of purchase to obtain warranty
service.
If possible, be near your computer when you make your call in case the
technical assistance representative needs to help you resolve a computer
problem. Please ensure that you have downloaded the most current drivers
and system updates, and recorded information before you call. When
calling for technical assistance, please have the following information
available:
• Machine Type and Model
• Serial numbers of your computer, monitor, and other components, or
your proof of purchase
• Description of the problem
• Hardware and software configuration information for your system
The telephone numbers for your Customer Support Center location are
located in Appendix A. Warranty Information.
Note: Telephone numbers are subject to change without notice. For the
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Lenovo 3000 G400 and G410 User Guide
latest list of Customer Support Center telephone numbers and hours
of operation, visit the Support Web site at
http://www.lenovo.com. If the number for your country or region is
not listed, contact your Lenovo reseller or Lenovo marketing
representative.