Troubleshooting - Canon WFT-E6 Manual

Troubleshooting

Check this section if you encounter problems connecting to the Wi-Fi network or accessing the
camera remotely from a Wi-Fi enabled device. If the problem persists, consult a Canon Service
Center (listed on the back cover of the camera's Instruction Manual).
Check This First
Are the wireless router (access point), the camera and the computer or other Wi-Fi
enabled device all turned on?
Is the transmitter correctly attached to the camera's system extension terminal?
Is the Wi-Fi network working and correctly configured?
Is the computer or other Wi-Fi enabled device correctly connected to the same Wi-Fi
network as the camera?
Are there any obstructions between the camera and the wireless router or between the
computer/Wi-Fi device used and the wireless router that could be weakening the wireless
signal?
Cannot connect with an access point.
Password information is not saved with the camera settings. When you load camera
settings from an SD card onto the camera, all the encryption keys and passwords in the
network-related settings are reset. Edit the network-related settings as necessary (A 5).
The wireless signal is not strong enough or there are other devices in the vicinity
interfering with the wireless signal. Refer to Precautions Regarding Wi-Fi Networks
(A 31).
Cannot establish a Camera Access Point connection with a Wi-Fi-enabled device.
When you reset all the camera's settings, all network settings are lost as well. Use the
default network settings or set up the Camera Access Point settings again (A 9).
The wireless signal is not strong enough or there are other devices in the vicinity
interfering with the wireless signal. Refer to Precautions Regarding Wi-Fi Networks
(A 31).
The Browser Remote application will not start on the Web browser.
Make sure to activate the function on the camera with the [System Setup] > [Network
Settings] > [Browser Remote] > [Activate] setting (A 24).
The URL entered into the Web browser's address bar is incorrect. Check that you
entered the URL exactly as it appeared on the screen (A 24).
The Browser Remote screen is not displayed correctly on the Web browser.
The device, operating system or Web browser used may not be supported. For the latest
information about supported systems, visit your local Canon Web site.
Enable JavaScript and cookies in your Web browser's settings. For details, refer to the
help modules or online documentation of the Web browser used.
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