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Using a Headset
You can accept calls using the headset by pressing the HEADSET button. If you'd like the Answer
softkey to default to your headset, please contact Nextiva Support.
Accepting a Second Call
Without Line Mirroring
1. When you see the prompt on the screen that you have another incoming call, press the Answer
softkey at the bottom of the screen. The original call is placed on hold, and you are speaking to
the second party.
NOTE: After you are connected, you can switch between the two calls by pressing the up
navigation key, and then pressing the Resume softkey.
2. When finished speaking, press the End softkey. The other call is still on hold.
3. Press the Resume softkey to return to the other call.
With Line Mirroring
1. When you see the prompt on the screen that you have another incoming call, press the Answer
softkey at the bottom of the screen. The original call is placed on hold, and you are speaking to
the second party.
NOTE: After you are connected, you can switch between the two calls by pressing the first and
second programmable keys on the right side of the phone.
2. When finished speaking to the second party, press the End softkey. The other call is still on hold.
3. Press the Resume softkey to return to the other call.
Terminating a Call
While on a call, press the End softkey at the bottom of the screen. This will disconnect the call regardless
of whether you are using the handset, the speakerphone, or a headset.
Transferring a Call
Warm Transferring
1. While on a call, press the Transfer softkey. The party you were speaking to is placed on hold,
and you hear a dial tone.
2. Dial the extension or 10-digit phone number of the party you want to transfer the call to, and
then press the Dial softkey. Wait for the party to answer.
NOTE: To cancel the transfer, press the Cancel softkey, and then press the Resume softkey to
return to the original party.
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