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Table of Contents
Summary of Contents for Nextiva VTech VSP725
- Page 1 1 | P a g e VTech VSP725/726 User Guide nextiva.com/support...
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Page 2: Table Of Contents
Going Available .............................. 20 Accepting a Call .............................. 20 Disposition Codes ............................21 Wrap-Up ................................. 21 Signing Out ..............................21 Factory Reset ............................22 Through the Phone’s Menu .......................... 22 Through the WebUI ............................22 © Nextiva, All Rights Reserved... -
Page 3: Installation
4. If the phone is not being connected to a Power over Ethernet (PoE)-capable switch, connect the supplied power adapter from the back of the phone to an electrical outlet. © Nextiva, All Rights Reserved... -
Page 4: Wall Mounting
If not, it is necessary for the wall to be reinforced. If you place the display face down when you attach the stand, be sure to place a soft cloth under the display to avoid any damage to the phone. © Nextiva, All Rights Reserved... - Page 5 6. Slide the phone base down over the mounting screws. 7. Bundle the network cable(s) and power adapter cord (if using the power adapter) neatly with twist ties or Velcro straps. Figure 1-4: Mount the Phone © Nextiva, All Rights Reserved...
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Page 6: Location Of Controls
5 | P a g e Location of Controls Front Panel Features Figure 2-1: Button Map © Nextiva, All Rights Reserved... -
Page 7: Dial Pad And Audio Keys
6 | P a g e Figure 2-2: Navigation Map Dial Pad and Audio Keys Figure 2-3: Keypad Map © Nextiva, All Rights Reserved... -
Page 8: Provisioning Steps
NextOS 3.0 Portal Assigning the MAC Address to a User 1. For Administrators, log in to the NextOS 3.0 portal by visiting www.nextiva.com and clicking on the customer Login found at the top right. 2. Log in to the NextOS 3.0 portal with your login credentials. -
Page 9: Network Configuration
10. Press the Save softkey. After the static IP Address has been configured, you need to configure the primary and secondary DNS servers. Configuring the DNS Servers: 1. Press the MENU button. 2. Scroll down and select Admin settings. © Nextiva, All Rights Reserved... -
Page 10: Checking The Firmware
If you purchased the device from a third party, or if you had previously provisioned this device, you need to factory reset it before it will accept the new settings in the configuration file. See the Factory Reset section for instructions. © Nextiva, All Rights Reserved... - Page 11 5. Remove the contents of the Server URL text box, and then enter http://dm.nextiva.com:80/dms/Nextiva_Service_Provider/VTech_VSP725/ http://dm.nextiva.com:80/dms/Nextiva_Service_Provider/VTech_VSP726/ 6. Scroll down, and then click Save. After the server URL has been entered, you need to reboot the phone. © Nextiva, All Rights Reserved...
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Page 12: Enabling The Web Configuration Utility
URL that has been entered to make sure it is correct. If the server URL is correct, reset the authentication password in the NextOS 3.0 portal to ensure there are no special characters. Enabling the WebUI The WebUI is enabled by default. © Nextiva, All Rights Reserved... -
Page 13: Additional Setup Options
Additional Setup Options Correcting the Time If the VTech VSP725/726 does not display the correct time, first check that the time zone in the NextOS 3.0 portal is correct for the user the phone is assigned to before proceeding. The VTech VSP725/726 cannot have its time changed on the local phone. Please call Nextiva Support to ensure your phone’s configuration file reflects the proper time zone. - Page 14 6. Click the pencil icon to the right of Speed dial. 7. Click the plus sign at the bottom-right (Figure 4-1). Figure 4-1: Add Speed Dial 8. Select the speed dial number from the Option drop-down list (Figure 4-2). Figure 4-2: Select Speed Dial Number © Nextiva, All Rights Reserved...
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Page 15: Automatic Call Distribution (Acd) States
Automatic Call Distribution (ACD) States The VTech VSP725/726 supports phone integration with Nextiva Call Center Pro and Nextiva Call Center Enterprise’s ACD states, allowing agents to go available and sign out of a call center from their phone’s interface. -
Page 16: Basic Phone Usage
NOTE: You can press the Answer softkey at the bottom of the screen to answer the call using the speakerphone. 2. When finished speaking to the caller, go on-hook, press the SPEAKER or HEADSET button, or press the End softkey to disconnect the call. © Nextiva, All Rights Reserved... -
Page 17: Accepting A Second Call
16 | P a g e Using a Headset You can accept calls using the headset by pressing the HEADSET button. If you’d like the Answer softkey to default to your headset, please contact Nextiva Support. Accepting a Second Call Without Line Mirroring 1. -
Page 18: Conferencing
View softkey at the bottom of the screen. To create a voicemail/messages button using the programmable keys, please contact Nextiva Support. Checking Your Messages Using the Programmable Keys If desired, you can also access your voicemail by dialing *62, *86, or by dialing extension 9999. -
Page 19: Do Not Disturb
Through the Phone’s Menu 1. Press the MENU button. 2. Select Call. 3. Select Do Not Disturb. 4. Press the right navigation button to change Off to On for Line 1. © Nextiva, All Rights Reserved... - Page 20 3. While DND is on and you see the busy symbol in the upper-right corner of the screen, dial *79. You will hear a message saying “Your Do Not Disturb service has been deactivated successfully,” and then the call is disconnected. © Nextiva, All Rights Reserved...
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Page 21: Changing Acd States
20 | P a g e Changing ACD States In order for a call center agent to change their ACD state from the VTech VSP725/726, ACD functionality needs to be enabled on the phone by Nextiva Support. Signing In Changing your ACD state to Sign In does not result in calls from queue being routed to your phone. To achieve this, you must change your ACD state to Available. -
Page 22: Disposition Codes
If the administrator for your Nextiva account has enabled Wrap-Up on the call center, then immediately after the last active call ends on your phone, your Agent State will be changed to Wrap-Up. -
Page 23: Factory Reset
4. Click Provisioning on the far-left side of the screen. 5. Scroll down, and then click Reset at the bottom of the screen. 6. Click OK when the pop-up message appears asking if you want to reset the phone to default. 7. Click Save. © Nextiva, All Rights Reserved...