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Summary of Contents for Essence CareHome ESUGSC003
- Page 1 Care@Home™ Control Panel User Guide ESUGSC003 Version 2.5 May 2019...
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Page 2: Table Of Contents
Table of Contents Table of Contents Overview ............................3 1.1. Communications with the Monitoring Station ..............5 Installing the CP ..........................6 2.1. Determining the Best Location for the CP................6 2.2. Necessary Items ........................6 2.3. Setting Up the CP ........................7 2.4. -
Page 3: Overview
Overview 1. Overview The Care@Home Control Panel (CP) is a connected, emergency-response control device, used for ™ personal emergency applications. The CP is designed to monitor people living at home or in an assisted-living facility. The CP interfaces with the Care@Home sensor devices, collects information ™... - Page 4 Overview The CP has a rechargeable battery as a backup power source. The CP has an ON/OFF switch, allowing the CP to be turned OFF for storage, or while the resident is away for long periods of time. Care@Home™ Control Panel User Guide...
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Page 5: Communications With The Monitoring Station
Overview 1.1. Communications with the Monitoring Station The CP communicates with the monitoring station using a cellular network or a standard telephone network Public Switched Telephone Network (PSTN) landline, according to the CP version. Cellular communication is supported by Pro, Family, and PERS. PSTN communication is supported by PERS. If there is a communications failure, the CP saves messages and sends them when communications are restored. -
Page 6: Installing The Cp
Installing the CP 2. Installing the CP Installing the CP includes the following: Determining the best location for the CP Setting up the CP Configuring the CP parameters 2.1. Determining the Best Location for the CP Survey the premises to determine the best location for the CP It is recommended that you install the CP installation in either the living room or the master bedroom, in a location which is: ... -
Page 7: Setting Up The Cp
Installing the CP 2.3. Setting Up the CP To set up the CP: 1. Ensure the power switch is in the OFF position. 2. Push the ribbed tab at the bottom of the back cover, and lift the cover off. 3. - Page 8 Installing the CP 4. For European product versions only, attach the adhesive pad included in the kit, to the backup battery, such that the pad is on the side closest to the contacts. Make sure to leave space between the pad and the edge of the battery. Leave space between the pad and the edge of the battery 5.
- Page 9 Installing the CP Caution: A new battery can cause damage if it is incorrectly installed. 6. Plug-in the power adapter connector into the CP power socket, securing the cable under the tab. Secure the cable under the tab 7. Connect the cable to power. For USA product versions only, you should secure the power adapter cube.
- Page 10 Installing the CP 8. Replace the back cover. 9. For the PSTN model, connect the CP to the landline. Two PSTN phone sockets (RJ-11) are provided on the back of the CP PSTN model: Connect the phone cable between the LINE IN socket and the home phone jack. The telephone cable used should be at least of 26 AWG.
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Page 11: Configuring The Cp Parameters
Installing the CP 2.4. Configuring the CP Parameters CP parameters are pre-configured to manage and control the CP and the peripherals associated with the CP. If required, use the Care@Home™ CMS application to adjust the configuration for the requirements of the resident and the resident’s family. Refer to the CMS documentation for the version of Care@Home™... -
Page 12: Operating The Cp
Operating the CP 3. Operating the CP The CP is the core of Care@Home™, communicating with the various peripherals to monitor a resident's activity, triggering emergency and safety alarms, acting as a speakerphone, and enabling emergency conversations and remote call-in. In addition, the LEDs on the CP light up to display helpful information. -
Page 13: Emergency Alarms
Operating the CP 3.3. Emergency Alarms Emergency alarms are triggered by pressing the EMERGENCY button on the CP. In addition, an emergency alarm can be triggered by the following devices: Device Description Emergency Pendant Advanced (ES700EPA) An emergency panic button with fall detection capability, worn by the resident. -
Page 14: Speakerphone
Operating the CP NOTE: For compliance with the UL 985 and ULC-S545 standards, the ES700SK2 smoke detector must be part of Care@Home ™ 3.5. Speakerphone The CP can be configured to function as a speakerphone only for incoming calls. The speakerphone does not function if the CP is running on a backup battery. -
Page 15: Half-Duplex Conversation Flow
Operating the CP 3.6.1 Half-Duplex Conversation Flow When a resident presses the EMERGENCY button on their CP, the CP connects to the call center of the monitoring station. A call center operator responds by managing the half-duplex conversation flow with the CP, using the telephone keypad. The conversation flow begins with the operator speaking to the resident. -
Page 16: Making A Remote Call-In
Operating the CP Keypad Action CP Action Number Disconnects the operator’s call to the Disconnects call. resident’s CP. The following table shows the additional default DTMF codes which apply if Care@Home™ has a VPD with voice extender capability. Refer to ESUGSC018 Care@Home VPD User Guide. Table 2: Half-Duplex Conversation Flow with VPD Voice Extender Capability Keypad Action... -
Page 17: Cp Leds
Operating the CP The operator or the caregiver can use the Remote Call-In feature to try and verify a resident’s status when, for example, no activity is detected in the resident’s home, or there is some concern about the resident. The emergency conversation flow is always half-duplex. - Page 18 Operating the CP Display Description ON – Communications failure: Cellular version: no SIM card, loss of cellular network, or GSM connectivity test failed PSTN version: PSTN line unavailable Blinking – Blocked transmission ON – An active voice window following an emergency call ...
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Page 19: Restoring Factory Settings
Removes all peripherals Resets all parameters to factory defaults Caution: Consult with Essence Smart Care technical support before restoring factory settings. To restore factory settings: 1. Press and hold the RESET button. RESET button 2. While holding the RESET button: a. -
Page 20: Removing Peripherals -Pers Only
Removing Peripherals -PERS Only 5. Removing Peripherals -PERS Only When a peripheral paired with the CP, such as an EP, is lost, the monitoring station continues to receive messages from the CP about the peripheral until the peripheral is removed from the CP. In such a case, it is recommended to remove the peripherals from the CP. -
Page 21: Maintaining The Cp
Maintaining the CP 6. Maintaining the CP CP maintenance includes: Software updates Communications maintenance Backup battery replacement 6.1. Software Updates When there are CP software updates, you must install the updates to your Care@Home ™ See the section on the Remote Boot feature in the Care@Home ™... -
Page 22: Specifications
Specifications 7. Specifications The following table lists the CP technical specifications. Table 4: Technical Specifications Item Data Part Number ES6502HC Weight 1.23 lb. (0.56 kg), including adapter and battery Dimensions (H x W x D) 152 x 152 x 71 mm - 6 x 6 x 2.8 in. Mains Power 100-240 VAC, 50/60 Hz, 500 mA Reporting Modes... - Page 23 Specifications Item Data Backup Battery Li-Po, 3.7 V, 1400 mAh (North America) or 2800 mAh (Europe) 24-hour backup Rechargeable with three-year battery life Peripheral Devices Up to 64 peripheral devices can be assigned Operating temperature 0°C - 49°C (32°F - 120°F) ...
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Page 24: Appendix A Gsm Connectivity Test
GSM Connectivity Test Appendix A GSM Connectivity Test When you turn the cellular model on, the CP automatically tests the connectivity between the CP and the Care@Home™ server via the GSM cellular network. During the test: The CP ignores any incoming commands The CP does not send any event messages or data to the Care@Home™... - Page 25 3. Turn on the CP. The CP recognizes that the last GSM connectivity test failed and reruns the test. The results are logged in the CP event log file for Essence technical support analysis. The CP sends a log of the results to the Care@Home ™...
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Page 26: Appendix B Testing Peripherals
Testing Peripherals Appendix B Testing Peripherals The CP enables testing paired peripherals to ensure that all components work properly. Testing Activity Sensors The CP responds with a voice message after each interaction with a peripheral. If the CP does not respond, make a note and continue testing. -
Page 27: Troubleshooting
Testing Peripherals Pendants To test the emergency devices: 1. Press the CP's PAIRING button twice. The CP responds, “Control panel entered test mode”. The power, communication, and trouble LEDs flash. PAIRING button 2. Press the pendant's button. The CP confirms with a voice message. 3. - Page 28 Testing Peripherals 2. Check CMS to ensure that the Trouble LED is not disabled: a. Log on to CMS. b. From the Main menu, click Voice & LED. The Voice & LED screen appears. c. Ensure that Disable is not selected. d.
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Page 29: Appendix C External Antenna
If the cellular reception is not strong enough, you may be able to solve the problem by using an external antenna. To install an external antenna, first ensure you have: The Essence external antenna adapter, and an antenna NOTE: To obtain the adapter, and for information about a suitable antenna, contact Essence support. - Page 30 External Antenna 5. Unscrew the four retaining screws from the bottom of the CP. 6. Use a flat screwdriver to press apart all the latch tabs, and remove the bottom of the CP from the front. The latch tabs are beside the screw holes. Care@Home™...
- Page 31 External Antenna 7. Carefully disconnect the internal antenna connector from the circuit board. 8. Carefully connect the external antenna adapter to the circuit board, to where the internal antenna was connected, as shown in the following image. Care@Home™ Control Panel User Guide...
- Page 32 External Antenna 9. Slide the filler panel out from the bottom of the CP. 10. Align the bottom with the front of the CP, so that the external antenna adapter lies across the inner panel slot. Do not connect the bottom to the top of the CP. Care@Home™...
- Page 33 External Antenna 11. Keeping the bottom close to the top of the CP, slide the plastic holder of the external antenna adapter into the inner panel slot. 12. Press the bottom of the CP firmly until it clicks into place. 13.
- Page 34 Nothing contained herein shall be construed as conferring by implication, estoppels, or otherwise any license or right, either express or implied, under any patent or trademark of Essence or any third party. No use of any trademark may be made without the prior written authorization of Essence.
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