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Essence ESUG05008 User Manual

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Care@Home
™
PERS
Control Panel
User Guide
ESUG05008
Version 3.6
September 2014

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Summary of Contents for Essence ESUG05008

  • Page 1 Care@Home ™ PERS Control Panel User Guide ESUG05008 Version 3.6 September 2014...
  • Page 2 Nothing contained herein shall be construed as conferring by implication, estoppels, or otherwise any license or right, either express or implied, under any patent or trademark of Essence or any third party. No use of any trademark may be made without the prior written authorization of Essence.

  • Page 3: Table Of Contents

    Table of Contents Table of Contents Product Description ................................ 4 1.1. Features ................................4 1.2. Monitoring Activities ............................5 Operation Summary ................................ 8 2.1. Emergency ............................... 8 2.2. Safety 8 2.3. Activity ................................9 2.4. Front Panel Features ............................9 2.5.

  • Page 4: Product Description

    Product Description 1. Product Description The Care@Home PERS system is designed to provide on-demand emergency assistance in a safe and ™ discreet manner. The heart of this system is the Care@Home PERS Control Panel (CP), which is an immediate ™ response, control device designed for personal emergency applications.

  • Page 5: Monitoring Activities

    Product Description A built-in high volume speaker plus a very sensitive microphone Support for both half and full duplex conversation modes. Visual indications (flashing lights), audible (beeps and sirens) and vocal (voice) announcements generated by system alarms and statuses. Within the premises, the CP can communicate with up to 64 wireless peripherals. Alarms triggered by these peripherals, as well as status reports, are sent from the CP to the Monitoring Station according to the status of the peripheral.
  • Page 6 An ON/OFF switch, at the bottom of the CP, enables the user to turn the device off for storage or while away from home for long periods of time. This prevents battery discharge and false alarms being sent to the monitoring station. The Essence Control Panel (CP) device model identification number is ES6502HC. Care@Home ™...
  • Page 7 Product Description Figure 1 – The Care@Home™ PERS System Overview Care@Home ™ PERS Control Panel User Guide...

  • Page 8: Operation Summary

    PERS system can also sound an alarm that reports about specific safety conditions, such as fire within the premises. In case of fire, utilizing the Essence Smoke Detector (ES700SK2), the system can provide an early warning when enough smoke is detected indicating the possibility of fire. The ES700SK2 features an internal siren supporting independent smoke alarm operation.

  • Page 9: Activity

    Operation Summary 2.3. Activity The Care@Home ™ PERS Control Panel (CP) monitors the user activity within the premises, utilizing the motion detector (ES700PIR) and the window/door magnetic sensor (ES700MGLS). It initiates alerts when no activity is detected. To monitor activity use the Activity/ Inactivity Timer feature described in the section ?1.2, Monitoring Activities.
  • Page 10 Operation Summary Type Symbol Display Meaning Type Symbol Display Meaning Control Panel or AC power peripherals connected malfunction Battery Power Trouble Blinking operation Green Blinking Supervisory lost No power Communication Timer is ON available Active Green Blinking Timer is OFF transmission No SIM-card for Timer expires in...

  • Page 11: Removing The Bottom Cover

    Operation Summary 2.5. Removing the Bottom Cover To expose the Back Panel of the Control Panel, pull the tab while pressing from the inner part (power switch cavity) and remove the Bottom Cover. Figure 3 – Removing the Bottom Cover Care@Home ™...

  • Page 12: Bottom Panel Features

    Operation Summary 2.6. Bottom Panel Features /2A Plug-In Power Adaptor Power Switch 3.7V /1.4A/Hour Backup Battery Test Button and Mini- SIM-card and USB connector (serial) Socket for Local Programming Figure 4 – CP Back Panel Features 2.7. Installing the SIM-Card Remove the bottom cover of the Control Panel (CP).

  • Page 13: Installing The Backup Battery

    Operation Summary NOTE: Refer to the graphic representation of the SIM-card engraved onto the plastic bottom of the cavity, next to the socket, for accurate installation. Figure 5 – Insertion of the SIM-card 2.8. Installing the Backup Battery WARNING! The power switch must be turned OFF prior to the installation of the Backup Battery and the Power Adapter Once the bottom cover of the Control Panel (CP) is removed, the battery’s cavity is exposed to allow installation of the Backup Battery, as follows:...

  • Page 14: Connecting The Power Adapter

    Operation Summary The battery’s contacts should point towards the center of the CP and face down as shown in Figure 6 above. 2.9. Connecting the Power Adapter Following the installation of the Backup Battery, the Power Adapter connector should be plugged into the Control Panel (CP) Power Socket as follows: Secure the cable Figure 7 –...
  • Page 15 Operation Summary Secure the bracket with a screw for standard style outlets Power Adapter Secure the bracket with a screw for decorative style outlets Figure 8 – Securing the Power Adapter Cube NOTE: The Bracket must be installed to maintain the UL Home Healthcare (UL 1637) Listing.

  • Page 16: Telephone Connections

    Operation Summary 2.11. Telephone Connections NOTE: This chapter is only applicable for the PSTN model of the Control Panel. Two (2) standard phone sockets (RJ-11) are provided on the rear panel of the PSTN model of the CP: Figure 9 – The Telephone Sockets To connect the telephone to the landline, perform the following procedure: 1.

  • Page 17: Rf Signal Strength

    Operation Summary The pairing process can have the following results: If the pairing process is successful, the ring around the EMERGENCY button blinks blue three times and the CP beeps. If the pairing process is not successful, the CP beeps and the ring around the EMERGENCY button lights red for two seconds.

  • Page 18: Erasing Peripherals And Resetting To Factory Defaults

    Operation Summary Figure 11 – PERS CMS Safety & SOS Module For more information about the Care@Home PERS CMS application, see the Care@Home PERS CMS User ™ ™ Guide. 2.13. Erasing Peripherals and Resetting to Factory Defaults To erase all peripherals from the Control Panel (CP) and reset the CP settings to factory defaults, press and hold the Reset button (on the front panel) together with the Test button (under the bottom cover) for five seconds.

  • Page 19: System Operation

    System Operation 3. System Operation The Control Panel (CP) has the following features: Stand-by status - For information about this feature, see section 3.1 below. Emergency - For information about this feature, see section 3.2 below. Activity timer - For information about this feature, see section 3.3 on page 20. Speakerphone - For information about this feature, see section 3.4 on page 20.

  • Page 20: Activity Timer

    System Operation 3.3. Activity Timer The Control Panel (CP) has a feature called the Activity Timer. The activity timer monitors activity daily during pre-defined periods. The Activity Timer can be set for two (2) sessions per day, either locally or remotely by the Monitoring Station.

  • Page 21: Trouble Conditions

    System Operation WARNING! The Control Panel cannot report an Emergency Alarm during a phone call session. 3.5. Trouble Conditions Trouble conditions are related to technical problems with the Control Panel (CP) or with one or more of the peripheral devices. All trouble statuses may be accompanied by vocal announcements. The announcements can be disabled (mute mode) by local or remote programming.

  • Page 22: Installer's Worksheet

    System Operation For more information about UL listing requirements, see Installation of Residential Fire Warning Systems, CAN/ULC-S540 for Canadian installations 3.7. Installer's Worksheet This table is to be filled by the installer to keep track of the installed devices and their installation zones: Zone Number Device Description Table 2 –...

  • Page 23: Appendix A Terms, Abbreviations And Acronyms

    Terms, Abbreviations and Acronyms Appendix A Terms, Abbreviations and Acronyms Term Description 3G is a short for 3 Generation. This is a term used to represent the 3rd generation of mobile telecommunications technology. Also called Tri-Band 3G. This is a set of standards used for mobile devices and mobile telecommunication services and networks that comply with the International Mobile Telecommunications-2000 (IMT-2000) specifications issued and maintained by the International Telecommunication Union.
  • Page 24 NO driver and will communicate with standard serial port commands. Device Under Test ECOP An Essence Term. Enhanced Controlled Open Protocol. Essence proprietary bi-directional compressing and encrypting over-radio protocol. An Essence Term. Essence Connect Server. EDGE Enhanced Data rates for Evolution.
  • Page 25 Term Description Federal Communications Commission. An institute that regulates interstate (USA) and international communications via radio. An Essence Term. A Flood Detector peripheral device. Frequency-Shift Keying. A frequency modulation scheme in which digital information is transmitted through discrete frequency changes of a carrier wave.
  • Page 26 This protocol is used for relaying datagrams (also known as network packets) across an internetwork using the Internet Protocol Suite responsible for routing packets across network boundaries. An Essence Term. A Motion Indoor Photo Detector peripheral device. Also referred to as Camera. Industrial, Scientific, and Medical JSON JavaScript Object Notation.
  • Page 27 Terms, Abbreviations and Acronyms Term Description An Essence Term. A Motion Detector peripheral device. Radio Frequency. A rate of oscillation in the range of about 3 KHz to 300 GHz. This range corresponds to the frequency of radio waves, and the alternating currents which carry radio signals.
  • Page 28 Terms, Abbreviations and Acronyms Term Description An Essence Term. A Smoke Detector peripheral device. SMPP Short Message Peer-to-Peer. An open, industry standard protocol designed to provide a flexible data communication interface for the transfer of short message data between External Short Messaging Entities (ESME), Routing Entities (RE) and Message Centers.
  • Page 29 User data is interspersed in-band with Telnet control information in an 8-bit byte oriented data connection over the TCCU. An Essence Term. A Tag Reader wireless access control peripheral device. User Datagram Protocol. One of the core members of the Internet protocol suite.
  • Page 30 Windows Communication Foundation. A framework for building service-oriented applications. WCCU An Essence Term. A Smart Plug peripheral device. Windows Management Instrumentation. A set of extensions to the Windows Driver Model that provides an operating system interface through which instrumented components provide information and notification.

  • Page 31: Appendix B Technical Specifications

    Technical Specifications Appendix B Technical Specifications Item Data Weight 1.23lb (0.56Kg), including adapter and battery Dimensions 6 x 6 x 2.8in (152.4 x 152.4 x 71.12mm) Mains Power 100-240VAC, 50/60Hz, 500mA Reporting Mode SIA to standard receivers (V.90 for Monitoring Station configuration) For UL listing: the Control Panel must communicate with a SIA compatible UL listed central station receiver Frequency...

  • Page 32: Appendix Cfcc Compliance

    If trouble is experienced with the ES6502HC, for repair or warranty information please contact Essence USA Inc., 333 River street apartment 742, Hoboken, NJ 07030, phone number: 917-370-9804, URL:www.essence-usa.com.

  • Page 33: Appendix D End User License Agreement And Terms & Conditions

    The following terms will have the meaning ascribed to them in this Terms and Conditions: “The Company”: Essence SmartCare Ltd. “The System”: related social alarm product(s) and monitoring applications, products and solutions for home or any control systems or any part thereof.
  • Page 34 End User License Agreement and Terms & Conditions COMPILE, AND ANALYZE THE DATA; (III) MAY FACILITATE , ENABLE OR OTHERWISE ASSIST GENERATION OF FILES CONTAINING THE DATA; (IV) ENABLE AND ALLOW FURTHER USES AND ACTIVITIES FOR WHICH YOU WERE ADVISED AND MADE AWARE OF BY THE COMPANY OR THE SERVICE PROVIDER OR BY ANY OTHER MEANS BECOME AWARE OF FROM TIME TO TIME. i.
  • Page 35 We do not knowingly collect personally identifiable information from children under the age of 18. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at info@essence-grp.com. If we become aware that a child under 18 has provided us with Personal Information, we will delete such information from our files.

  • Page 36: Appendix E Care@Home ™ System Terms Of Use

    Care@Home PERS System Terms of Use In this Terms of Use (hereinafter the “ ”) the term “you or your” refers to the user of the System. The term “ ” refers to Essence SmartCare Terms of Use Company Ltd.
  • Page 37 Care@Home™ PERS System Terms of Use EXPRESS IMPLIED OR STATUTORY, INCLUDING ANY WARRANTY OF SATISFACTORY QUALITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR WILL MEET YOUR SPECIFIC REQUIREMENTS. COMPANY DOES NOT REPRESENT THAT THE SYSTEM IS ERROR FREE OR OPERATES WITHOUT INTERRUPTION. YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE COMPANY CANNOT ASSURE AND TAKES NO RESPONSIBILITY THAT THE SYSTEM WILL SUCCESSFULLY PROVIDE NOTICES TO YOUR SERVICE PROVIDER, NOR THAT THE SYSTEM WILL SUCCESFULLY TRIGGER NOTICES OR OTHERWISE WILL CONFORM OR OPERATE, IN WHICH CASE THE COMPANY WILL NOT BE LIABLE FOR ANY DAMAGE AND/OR LOSS OF ANY KIND OR NATURE INCURRED AND/OR SUFFERED...
  • Page 38 4. Contacting Us info@essence-grp.com If you have any concerns or questions about this Privacy Policy, please contact us at Copyright © 2014, Essence SmartCare Ltd., All rights reserved. Care@Home ™ PERS Control Panel User Guide...

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