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Troubleshooting
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Summary of Contents for UROVO RT40
- Page 1 Mobile Computer RT40 User Guide Urovo Technology Co., Ltd.
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Page 2: Table Of Contents
Major Parts ....................6 Accessories ....................7 Installing SD/SIM Card ................10 Charging The Device ................11 Charging Precautions ................12 Turn On/Off RT40 ................... 13 Un - Locking the Screen ................. 14 Home Screen ..................16 Status Icons .................... 17 Notification Icons ..................18 Quick Access Panel ................ - Page 3 Contents Bluetooth Setting ..................30 Apps & notifications ................31 Notification, Advanced-Default apps ..........32 Battery ....................33 Display ....................34 Night Light+Sleep ................35 Sound ..................... 36 Do not disturb+Advanced ..............37 Storage ....................38 Privacy ....................39 Location ....................40 Accounts ....................
- Page 4 Contents Clock ....................... 61 Contacts ....................62 Enterprise Launcher ................63 Messaging ....................64 Maintenance and Troubleshooting ..............65 Maintenance Equipment ................. 65 Cleaning Equipment ................66 Troubleshooting ..................68 Precautions ..................... 70 Warranty Policy ..................71...
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Page 5: About The Guide
About the Guide About the Guide Introduction This Guide offers information on the usage of RT40 mobile computer and its accessories. Note: The screens and windows described in this Guide are samples, which can differ from the actual ones. Service information You can visit the official website (https://en.urovo.com) of Urovo... -
Page 6: Unpacking
If you have any comment, question or advice on this Guide, please e-mail to tech@urovo.com 或 service@urovo.com Unpacking 1. Please carefully remove all the protective materials around RT40 and keep the device case for storing and transporting the device in the future. 2. Please check the following elements: RT40 intelligent terminal×1 ... -
Page 7: Technical Specifications
(78.34 x 22.83 x 11.41 in) Weight 425g Screen 4 inch 480*800 pixel Cover glass Corning Gorilla 3.85V 5200mAh Main battery Support battery swap, exchange battery without boot-up Charging time Less than 3 hours Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... - Page 8 Support all industry-leading 1D/2D barcode on paper or screen Slot Nano SIM*1, PSAM/ SIM*1（self-adaption） 2G/3G/4G Bluetooth BT 5.0 + BR/EDR + BLE 802.11 a/b/g/n/ac/d/e/h/i/k/r/v/w WIFI 2.4GHz/ 5GHz GNSS GPS, BeiDou, GLONASS, Galileo Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com...
- Page 9 Humidity 5% ~ 95% RH （non-condensing） Drop test 1.8m (5.9 ft.) flat concrete Tumble test 1000 times 1m (3.3 ft.) IP rate IP68(Standard type) ±15kV air, ±8kV direct Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com...
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Page 10: Getting Started
Scan LED Touch Screen System LED PTT custom button Power Button Scan Button pogo pin Keypad Type C Charging port Loudspeaker Flash Battery Rear camera Scan engine Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... -
Page 11: Accessories
Getting Started Accessories Single Charging Cradle 5-Slot Charging Cradle (5 device) 5-Slot Charging Cradle (4 devices and 4 batteries ) Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... - Page 12 Getting Started 4-Slot Battery Charging Cradle Gun Grip Insert The Device Into The Gun Grip Boot Case Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com...
- Page 13 Getting Started Hand Strap Hand Strap Support Standard Version RT40 Support Gun Grip Power Adapter Holster Adapter USB cable Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com...
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Page 14: Installing Sd/Sim Card
Attention: Use proper electrostatic discharge (ESD) precautions to avoid damaging the SIM card. Proper ESD precautions include, but not limited to, working on an ESD mat and ensuring that the user is properly grounded. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... -
Page 15: Charging The Device
To charge the main battery: 1. Connect the charging accessory to the appropriate power source; 2. Insert the RT40 into a cradle or attach to a cable. The RT40 turns on and begins charging. The Charging/Notification LED red then turns green when fully charged. -
Page 16: Charging Precautions
0～28℃ environment. Charging Indicators： State Indication RT40 is not charging. RT40 is not inserted correctly in the cradle or connected to a power source. The charger/cradle is not powered Long red light RT40 is charging... -
Page 17: Turn On/Off Rt40
3. Release the "Power Key" and wait until RT40 finish booting. If you cannot turn on your RT40, try the below steps: 1. To turn on RT40, the battery needs to be charged certain level, Please charge first; 2. Press and hold the "power key" for over 10 seconds to force reboot. -
Page 18: Un - Locking The Screen
If the user enters the PIN, password or pattern incorrectly five times, they must wait 30 seconds before trying again. If the user forgets the PIN, password or pattern contact the system administrator. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... - Page 19 Using The Device Un - Locking the Screen Pattern Screen Unlock with pattern. Password Screen Unlock with a password. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com...
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Page 20: Home Screen
Note: Some Status icons may not appear in the Status bar if there are too many icons to display. Some of the status icons are listed on the next page. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... -
Page 21: Status Icons
Not connected to a Wi-Fi network or no Wi-Fi signal. Connected to an Ethernet network . Speakerphone enabled. Portable Wi-Fi hotspot is active. Connected to a 4G LTE/LTE-CA network1. Roaming from a network . No SIM card installed. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... -
Page 22: Notification Icons
Call is on hold. Call was missed. Headset is connected to the device. PTT Express Voice client status. See the PTT Express PTT Notification Icons for a complete list. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... -
Page 23: Quick Access Panel
"Notification panel". Device Settings Touch to access device Settings. Edit Quick settings panel Touch the Edit icon to change the order of icon in the Quick settings panel. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... -
Page 24: Edit Quick Settings Panel
Edit Quick settings panel Hold and drag to rearrange tiles, and change the order of icons in the Quick settings pane. By dragging the icon, you can customize the Quick settings panel. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... -
Page 25: Remove The Application From The Home Screen Or Create A Folder
2. Touch the title area and enter a folder name using the keyboard; 3. Touch anywhere on the Home screen to close the folder. The folder name appears under the folder. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... -
Page 26: Add Widgets To The Home Screen
1. Scroll through the list to find widgets; 2. Touch and hold the widget until the home screen appears; 3. Position the widget on the home screen and release it. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... -
Page 27: Home Settings+Wallpapers
Using The Device Home Settings+Wallpapers Wallpapers/Home Settings Hold down on the home screen until the menu appears, and then touch the "Wallpapers" or "Home settings". Wallpapers Home Settings Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... -
Page 28: Device Setting
Access Device Settings Method 1 In the home screen, tap the settings icon. Method 2 Pull down the status bar to open the quick access panel, then tap the settings icon. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... -
Page 29: Device Settings
Size). Sound(Volume, vibration, Do not disturb). Storage (Storage manager). Privacy permission, account activity, personal data. Recent location request, Location permissions for Apps. Security (Screen lock). Accounts (Accounts for owner). Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... - Page 30 System Settings (Remap Key, About phone, Languages, Date ＆ time, Backup, Reset options, and System update). View device information. Enterprise featured setting (Scanner settings、Remap Key and so on). Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com...
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Page 31: Network & Internet
(DHCP) protocol. In the Wi-Fi setting field, Connected appears indicating that the device is connected to the WLAN. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... -
Page 32: Network Details
Device Setting Network details Searching the web. Modify network options. Share Wi-Fi Network. Remove Wi-Fi Network. Detect automatically Treat as metered Treat as unmetered. Touch "Advanced". Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... -
Page 33: Hotspot & Internet
Turn on/off the Wi-Fi hotspot. Change hotspot name. Security (WAP2 PSK, None). Change the hotspot password. Turn on/off the hotspot automatically. Touch to change AP band (2.4GHz band, 5.0GHz band). Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... -
Page 34: Bluetooth Setting
It provides reduced power consumption and cost while maintaining a standard Bluetooth range. Touch to change the Device name. Discovering Bluetooth Device. Touch to connect Bluetooth device. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... -
Page 35: Apps & Notifications
Advanced Settings (Default apps, App permissions, Emergency alerts, Special app access). Advanced Settings (Default apps, App permissions, Emergency alerts, Special app access). View and manage App privacy permissions. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... -
Page 36: Notification, Advanced-Default Apps
Device Setting Notification, Advanced-Default apps Search for Settings. The app that sent the latest message. Show alerting and silent notifications; Show alerting notifications only; Don't show notifications. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... -
Page 37: Battery
Remaining battery capacity and estimated working time. Touch turn on Battery Saver (Turn on Automatically). Touch turn on Battery percentage, and show the battery percentage in the status bar. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... -
Page 38: Display
Click to turn on the automatic rotation screen. Adjust the text font size on the screen Screen saver Settings. Make the items on your screen smaller or larger. Screen saver settings. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... -
Page 39: Night Light+Sleep
Sliding dots, set the screen color concentration. Touch turn on/off Night Light. User may make RT40 sleep if not using it for a moment. As RT40 is in the sleep status, the user may directly press the power key to wake up the screen and unlock to back to the program interface. -
Page 40: Sound
Touch to select the sound you want to play when the phone rings. Touch to select the sound of the notification prompt. Advanced-Default alarm sound, Dial pad tones, Screen-locking sounds, Charging sounds, Touch sounds, Touch vibration. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... -
Page 41: Do Not Disturb+Advanced
Sliding dot, turn on/off screen-locking sounds. Sliding dot, turn on/off charging sounds and vibration. Sliding dot, turn on/off touch sounds. Sliding dot, turn on/off touch vibration, haptic feedback for tap, keyboard, and more. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... -
Page 42: Storage
Storage. used of 32 GB. Show all items Touch "FREE UP Hide recent items. SPACE". Slide up and down to view storage information of different types. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... -
Page 43: Privacy
You can view the applications that have been allowed or denied this permission and click the application you want to modify. Example: modify whether Google application allows call logs permission. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... -
Page 44: Location
View the software that recently applied for location information. View or modify application location permissions. Emergency Location Service; Google Location Accuracy; Google Location History; Google Location Sharing. Modify application location permissions. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... - Page 45 Device Setting Security Find My Device helps you locate this device remotely. It also helps you keep your data safe if the device is lost. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com...
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Page 46: Accounts
Device Setting Accounts Search accounts. Turn on automatically sync data. Click "Add Account" to create an account. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... -
Page 47: Accessibility
Text-to-speech output—Preferred engine. Magnify with triple-tap; Magnify with shortcut. Color correction-correction mode: Deuteranomaly (red-green); Protanomaly (red-green); Tritanomaly (blue-yellow). There is no animation when the page is switched. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... - Page 48 Short; Medium; Long. Choose how long to show massages that ask you to take action, but are visible only temporarily. Ring vibration; Notification vibration; Touch feedback. Combine channels when playing audio. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com...
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Page 49: Digital Wellbeing & Parental Controls
Device Setting Digital Wellbeing & parental controls Screen time. Unlock information isn’t available for devices without screen locks. Set daily timers for most apps. Manage App notification. Do not Disturb. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... -
Page 50: System
Reset options, Multiple users, Developer options, System update, Hardware Feedback. Reset Wi-Fi, mobile & Bluetooth; Reset app preferences, Erase all data (factory reset). Edit multiple users. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... -
Page 51: Language & Input
Device Setting Language & input Touch "Settings-System-Language & input". Remove language. Drag the language you want to set to the top. Add language. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... -
Page 52: Data & Time
Data & time Touch " Settings-System-Data & time". If you want to manually change the date time, first turn "Use network-provided time". Touch to set Data. Touch to set Time. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... -
Page 53: About Phone
Device Setting About phone Touch change "Device name". Third-party licenses, Google legal, System WebView licenses, Wallpapers. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... -
Page 54: Scanner Settings
Upon access of bar codes, the system may be available for additional functions: Formatting, Prefix, Suffix, Formatting, Substitute, Delete Non-printing Control Character, App Identifier, or Code Id Type. Characters delay, Key event delay. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... -
Page 55: Scanwedge Profile
ScanWedge Profile Create a new scan profile, Edit profile name. Touch modify default scan settings. Modify the Settings in the new scan configuration file. Associated apps to this profile. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... -
Page 56: Feature Settings
Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... -
Page 57: Remap Key
Open the corresponding key switch, which can be used to wake up the screen. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... -
Page 58: Docking Station
Device Setting Docking Station Open Host mode. Open Ethernet. Ethernet Configuration Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... -
Page 59: Application
On the Home screen, swipe up from the bottom of the screen. Applications Window Slide the APPS window up or down to view more app icons. Touch an icon to open the app. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... -
Page 60: Switching Between Recent Apps
3. Swipe up or down to remove app from the list and force close the app. 4. Touch the software page to open the application and touch the blank area to return to the current screen. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... -
Page 61: Apps Icon
Camera-Take photos and record videos. Chrome-Access the network. Clock-Set the alarm and timer. Contacts-Manage contact information. Defogging-Click to open the defogging mode to remove the fog on the scanning head. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... - Page 62 Maps-Browse maps, search for locations, check bus and car routes, and view real-time traffic status. Messaging-Receive and send SMS and MMS. Music-Managing audio files. Photos-View or edit photos in the device. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com...
- Page 63 WIFI Diagnosis-Real-time analysis and troubleshooting of WiFi to pinpoint problems. YouTube-Used to download, watch and share videos or clips. YT Music-Used to play audio files from this unit or stored in Micro SD Card. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com...
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Page 64: App Market
App Market - Classification Search application. Classification-Click the type of APP you want to download. View the downloading and installed apps. App Market - Set Message Center. Personal login. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... -
Page 65: Clock
Tap the icon to set the alarm. Add a new alarm clock. Control volume, snooze, Dismiss. Touch turn on display time with seconds. Click select Timer Sound. Set the alarm time. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... -
Page 66: Contacts
Long press a contact to share or delete Create a new contact. Send a message to the contact. Make a call to the contact person. Send an email to the contact. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... -
Page 67: Enterprise Launcher
You can install and uninstall applications, view application details and so on. Select the application to be displayed on the user's desktop. Make required APP open by default after startup. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... -
Page 68: Messaging
New message edit page Select the contact to send the message. Enter a phone number to send a message. Choose sending subject, pictures, videos ans so on. Edit message box. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... -
Page 69: Maintenance And Troubleshooting
For trouble-free service, observe the following tips when using the RT40: • Do not scratch the screen of the RT40. • The touch-sensitive screen of the RT40 is glass. Do not drop the RT40 or subject it to strong impact. -
Page 70: Cleaning Equipment
5. Use the cotton-tipped applicator dipped in alcohol to remove any grease and dirt near the connector area. 6. Use a dry cotton-tipped applicator and repeat steps 4 through 6. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... - Page 71 Warm temperature and dry humidity require less drying time. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com...
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Page 72: Troubleshooting
15 s, 30 s, 1 min, 2 min, 5 min, 10 min or RT40 is off. 30 min. The battery is depleted. Charge the battery. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... - Page 73 Put RT40 within proper scanning laser scanning window and range. bar code is wrong. The bar code type is not Set RT40 to accept the scanned bar checked, or bar code RT40 fails to decode code type. length is wrong.
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Page 74: Precautions
Do not place the battery in high temperatures. 6. Disposal of used batteries is subject to local relevant documents or policies regarding disposal of used batteries. Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com... -
Page 75: Warranty Policy
Maintenance and Troubleshooting Warranty Policy Thank you for using Urovo intelligent terminal series products. In the situation of quality problems, which arise from raw materials or production processes, during normal use of purchased products, Urovo Technology Co., Ltd. will be responsible for free maintenance within one year from the date of purchase. - Page 76 Maintenance and Troubleshooting UROVO TECHNOLOGY CO., LTD. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com E-mail：urovo@urovo.com Address：36F-37F,High-Tech Zone Union Tower,No.63,Xuefu Road,Nanshan district,Shenzhen, Guangdong,China Urovo Technology Co., Ltd. Tle：400 888 6989 Fax：+86 755 86186290 Website：www.urovo.com...
Need help?
Do you have a question about the RT40 and is the answer not in the manual?
Questions and answers
Сканер не сканирует коды
The UROVO RT40 scanner may not be scanning codes due to the following reasons:
1. Lens Obstruction: The scanner's lens might be dirty or smudged, preventing accurate barcode reading.
2. Incorrect Mode: The scanner could be in the wrong mode. Ensure it is set to the correct scanning mode for the barcode type.
3. Poor Barcode Quality: The barcode may be damaged or poorly printed. Try scanning a different barcode.
4. Intermittent Issues: There may be inconsistent performance due to unknown or temporary faults.
Regular cleaning and checking settings can help prevent these issues.
This answer is automatically generated