LG DVH5-10G Owner's Manual page 42

TROUBLESHOOTING
42
Odours
Symptoms
The appliance has an
odour.
Wi-Fi
Symptoms
Your home appliance
and smartphone is not
connected to the Wi-Fi
network.
Are you using the appliance for the first time?
• The smell is caused by rubber material that is attached to the appliance
inside. This kind of smell is a rubber's own smell and disappears
automatically after using the appliance several times.
Do you smell an odour during use?
• When washing the clothes, use the detergent in accordance with the
manufacturers recommendations. If you use the detergent excessively not
according to the recommendations, undissolved detergent may
accumulate on the clothes and cause an odour.
• You can smell odours from the clothes if the clothes were left in the
appliance after drying or in the washing machine after washing. Unload
the clothes promptly at the end of the drying or washing cycle.
• Ensure you can smell same odour in the washing machine. If so, clean the
tub of the washing machine referring to the washing machine user
manual.
• Always take care of both lint filters clean. If any residues were left in the lint
filter after drying, it may cause odours. And also dry the lint filter
completely after cleaning.
• Deodorization and cleaning the condenser should be done periodically by
referring to the MAINTENANCE section.
The password for the Wi-Fi that you are trying to connect to is incorrect.
• Find the Wi-Fi network connected to your smartphone and remove it, then
register your appliance on LG ThinQ.
Mobile data for your smartphone is turned on.
• Turn off the Mobile data of your smartphone and register the appliance
using the Wi-Fi network.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English
letters and numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4
GHz and connect the appliance to the wireless router. To check the router
frequency, check with your Internet service provider or the router
manufacturer.
Possible Cause & Solution
Possible Cause & Solution