Rio Eigen User Manual page 41

What should I do if the
display permanently locks
up, does not display, or
displays UPGRADER?
Why won't the Rio Eigen
play secure, dated, or
other DRM (digital rights
management) encoded
files?
• If you cannot read the display, the player firmware may be corrupted. Corrupted
firmware may be caused by a failed firmware update. If the player's firmware
becomes corrupted for any reason, follow these steps to start the player in
Recovery Mode and proceed with the firmware update.
1 Reset the player by inserting a pin or needle into the
DC IN port.
2 Press POWER. The player should power on as normal.
If the player continues to lock up or does not display properly:
1 Reset the player by inserting a pin or needle into the RESET HOLE next to the
DC IN port.
2 Press and hold MENU + POWER until UPGRADER is displayed on the screen.
3 Connect the Rio Eigen player to the computer using the USB cable.
Proceed with the Firmware
• DRM files may not work properly if the Rio Eigen' internal clock is no longer
accurate. This can happen if the rechargable batteries lose all charge for any
period of time. Make sure the batteries are fully charged, then follow these steps:
1 Connect the Rio Eigen to the computer using the USB cable.
2 Connect to the secure service where the DRM encoded files came from.
The Rio Eigen' clock should reset.
DRM files should now play correctly.
Table of Contents
RESET HOLE
upgrade.
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