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FAQ/Troubleshooting
How do you get music on the Rio?
The Rio interfaces with your computer through the USB port. You can get digital audio from numerous
Internet sites or encode your own digital audio tracks from your audio CDs using the CD-ROM drive on
your computer. Use the software included with the Rio to download digital audio tracks from your com-
puter to the Rio.
Can I use the Rio with Windows 95? I have the USB supplement pack.
No. The Rio USB devices can only be used with Windows 98, Windows ME or Windows 2000 operat-
ing systems, or Mac OS 8.5.1 or later. The Rio requires a newer standard of USB that is not available
in Windows 95, even with the USB supplement pack.
The Rio is connected to the USB, why doesn't the computer recognise it?
First, make sure the Rio software is running and check to make sure the USB cable is fully connected
to both the Rio and the computer. Then, turn the player off and back on.
Where is the serial number located on the Rio player?
The serial number is on the back of the Rio under the backpack. Remove the backpack from the player
to see the serial number (S/N).
How do I upgrade the Rio firmware?
Important: First determine the version of the firmware installed on your Rio. Do not "downgrade"
your Rio firmware by installing an older version.
To check your Rio's firmware version:
1
Press the Menu button.
<<
>>
2
Press the
or
3
Press Select (centre joypad button). The firmware version the Rio is using (Vx.x.x) displays.
The firmware upgrade consists of a self-extracting compressed executable file, which when expanded,
places two files on your computer:
1
*.exe This utility communicates with the Rio hardware and uploads the firmware file to the Rio.
This file is placed on your desktop.
2
*.cnt This is the actual firmware file transferred to the Rio. This file is extracted to the folder labeled
C:\Windows\temp.
Instructions
1
Go to the
Rio Web site
2
Navigate to the Rio Technical Support Updates page.
3
Download the latest firmware upgrade.
4
Run the self-extracting file.exe which you downloaded from the Internet.
5
Connect the Rio to the computer with the USB cable.
6
Turn on the Rio.
7
Double click the icon labeled Upgradefirm.
(Forward or Reverse) joypad buttons to navigate to About.
FAQ/Troubleshooting
Page 21
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