LG FB165DAB Service Manual page 38

DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-8. Can Access Menu, but Not Play a Movie
The disc menu is displayed but the disc will not play.
Check the system information
screen of the MICRO System.
YES
What is the region code of
the DVD disc?
YES
Is the disc locking up on a
disclaimer screen when the
customer presses play?
5-9. Reporting a problem to Quality & Engineering
Reporting a problem that may require a firmware update to fix.
How do I report a problem to
Quality and Engineering?
Go into the system information screen of the MICRO System.
NO
To access this menu, bring up the main menu.
Go to TV aspect, highlight 16:9, press 1397139 and hit enter.
If sold in the US, this should be DVD region code 1.
If the region code of the DVD disc is not A,
NO
then the DVD disc will not play on a HTS sold in the US.
The HTS can play only DVD discs labeled same as the rear of the unit.
The disc locking up on a feature needs to be reported to Q&E.
NO
See instructions on reporting problems to Q&E. For a work around the
problem, advise the customer to access the chapter list. Start play back
from chapter 1 to start the movie and avoid any feature lock ups.
Get the micom version from the system information screen.
Get the ISBN number from the back of the DVD box cover
NO
(the number under the barcode). Get the exact problem
the customer is describing Email this information to Matt Wedgman
so the issue can be reported to the factory.
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