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WARRANTY
PARTS & LABOUR WARRANTY POLICY - UK ONLY
Our warranty applies to equipment manufactured
by Williams Refrigeration and equipment bearing the
Williams name plate and serial number identification
tag.
We undertake, in conjunction with the supplying
agent, distributor or representative, to repair free
of charge during our standard business hours
any such piece of equipment or part thereof used
which is found to be faulty in either materials or
workmanship subject to the further conditions
below:-
WARRANTY TERMS AND PRODUCTS
COVERED
We offer a 24 months Warranty from our original
date of sale with the following Williams equipment:
1. Garnet / Zircon / Jade / Amber (stainless) / Mobile
Heated/ Mobile Refrigerated.
2. Reach-in Blast Chillers / Reach-in Blast Chiller
Freezers / Blast Chiller WTBC70.
3. Opal / Emerald / Onyx / Aztra / Salad Counters /
UBC / Chef's Drawers / Fry Station Drawer.
4. Crystal Bakery Cabinets.
5. Meat Ageing Refrigerator.
6. Medi+ Cabinets.
We offer a 12 months Warranty from our original
date of sale for all other Williams equipment
including:
1. All Modular Products (including coldrooms).
2. Remote Systems.
3. Bottle Coolers / Glass Froster.
4. GEM Multidecks (including heated) and
merchandiser cases.
5. GEM product range.
6. Bottle Well / Meat Freezer Well.
7. Thermowell.
8. Non standard and other products.
9. Front of House display cases.
10. White Goods.
10
WARRANTY TERMS
Our warranty is offered where the equipment has
been installed correctly and has not been subject to
misuse or abuse and is functioning correctly.
The equipment was purchased by the authorised
supplying distributor direct from Williams
Refrigeration and not through a wholesaler or other
supplier whose warranty terms may be different.
The Warranty Policy shall be non-transferable.
Replacement of defective equipment can only be
made with the approval of Williams Refrigeration.
Any repair under warranty will only be carried out
with the product in its position of operation or in a
suitable location on the customer's premises. If the
product has to be removed for security or any other
reason, this will be subject to additional charge (may
include hydrocarbon charged equipment).
Warranty work will be covered by Williams
Refrigeration or by one of its appointed service
agents between the hours of 8.00am and 5.00pm
Monday to Friday. Any works undertaken outside of
these hours are chargeable.
RESPONSE TIME
We aim to respond to all warranty calls within 3
working days and will endeavour to respond next
working day where practical.
CLAIMS PROCEDURE
If a customer wishes to make a claim under the
terms of this warranty, the following procedure
should be observed:
1. Contact the supplying agent, representative or
distributor.
2. Quote the equipment model, serial number and
date of installation. The serial number is located
on the product identification plate inside the
cabinet, modular product door frame or similar
location. It is recommended that operators
should also record the serial number on the
operating instruction booklet supplied with the
product.
3. Contents risk and insurance responsibility
remains at all times with the customer.
EXCEPTIONS TO STANDARD WARRANTIES
1. The Standard warranty applies to equipment
located in Mainland GB only and excludes
locations subject to restricted or secure
access,offshore and marine applications.
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