Colop digital e-mark go Operating And Maintenance Manual
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Colop digital e-mark go Operating And Maintenance Manual

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Operating and Maintenance Manual
COLOP e-mark go

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Summary of Contents for Colop digital e-mark go

  • Page 1 Operating and Maintenance Manual COLOP e-mark go...

  • Page 2: Table Of Contents

    CONTENT INTRODUCTION LEGAL DETAILS Liability 1.2 Intended use 1.3 Principle 2 SAFETY 2.1 Signal words used in safety notices 2.2 Symbols used in safety notices 2.3 Residual hazards 2.4 Safety notices on the product 3 DESCRIPTION 3.1 Scope of supply 3.2 Layout 3.3 Technical specifications and dimensions 3.4 Battery...
  • Page 3 Fig. 1: Safety instructions on the underside of the e-mark go ................... 10 Fig. 2: Content ........................................11 Fig. 3: Flex PCB ........................................11 Fig. 4: COLOP e-mark go 1 ..................................12 Fig. 5: COLOP e-mark go 2 ..................................12 Fig. 6: Docking station....................................13 Fig.
  • Page 4 (including photocopying, microfilm, or any other process) or be saved, processed, duplicated or distributed using any electronic system, without written permission from COLOP Digital GmbH. Contraventions can entail prosecution under criminal law. © 2023 COLOP Digital GmbH...

  • Page 5: Introduction

    INTRODUCTION With the COLOP e-mark go you have a product that is exemplary in terms of safety for users and leading edge in terms of technology. In spite of this, the e-mark go may be hazardous if used incorrectly or not as intended. We refer to potential hazards in Section 2 ‘Safety’...

  • Page 6: Liability

    Natural disasters, the action of foreign bodies and force majeure. 1.2 Intended use The COLOP e-mark go, hereafter referred to as e-mark go, is a mobile handheld printer. The device can be operated by smartphone or tablet. It can make imprints directly on a variety of absorbent surfaces including paper or cardboard.

  • Page 7: Principle

    The content and purpose of this documentation Users can download this original Operating and Maintenance Manual at https://emarkgo.colop.com/usermanual for information. This documentation contains the relevant information for e-mark go assembly, commissioning, operation, maintenance and disposal. This documentation is intended to ensure hazard-free work with the e-mark go.

  • Page 8: Safety

    SAFETY The user of the e-mark go is responsible for complying with safety-related information in this documentation. 2.1 Signal words used in safety notices A safety notice with the signal word DANGER points to an immediately threatening hazard to the life and limb of people! DANGER! This signal word denotes a hazard with a high level of risk, which, if not avoided, can result in death or serious injury.

  • Page 9: Residual Hazards

    Reference to the obligation to read the Operating Manual! Danger symbol for environmentally hazardous substances Notice relating to additional information and/or to cross references! 2.3 Residual hazards Even when the greatest care and attention is paid to the design and build of the product, and when full account is taken of safety-related factual content, residual hazards can still exist, which were evaluated in a risk assessment.
  • Page 10 Hazard from cleaning. WARNING! NEVER use inflammable substances near the e-mark go. This may cause a fire or an electric shock. Cleaning the outside of the e-mark go: - Ensure that the mains cable of the e-mark go charger has been removed from the socket and the device is switched off.
  • Page 11 WARNING! Hazard posed by improper use. Read the Operating Manual before switching on the device. Pay attention to all safety notices. The Operating Manual must be kept! CAUTION! Hazard from hot surfaces. Immediately after using the e-mark go, certain parts can be hot. Do not touch the print head on the underside of the marking device.

  • Page 12: Safety Notices On The Product

    NOTICE Always return the e-mark go to the docking station to prevent the print head from drying out and damaging the e-mark go. Packaging materials (paper, plastic) must be disposed of separately. NOTICE Dispose of components of the device in accordance with legislative stipulations.

  • Page 13: Fig. 1: Safety Instructions On The Underside Of The E-Mark Go

    Fig. 1: Safety instructions on the underside of the e-mark go...

  • Page 14: Description

    DESCRIPTION 3.1 Scope of supply Fig. 2: Content The packaging of the e-mark go contains the handheld printer with a build-in rechargeable battery (1), docking station (2), ink cartridge (3), USB-C cable for charging (4), the Quick Setup Guide (5), the Tips and Tricks brochure (6) and the Safety Notes (7). The mobile handheld printer comprises the housing with a door on the front that can be opened (access to compartment for ink cartridge), an on/off switch on the underside, a USB- C port, LED indicator lights on the top and on the left as well as on the right side, sliding...

  • Page 15: Layout

    WIFI status Printing area visualised by two LEDs for easier orientation USB-C port for charging Fig. 4: COLOP e-mark go 1 Print head of the Sliding wheels for a cartridge smooth movement Optical sensor – is detecting the...

  • Page 16: Technical Specifications And Dimensions

    Maximum print speed 0.3 m/s Print quality 600 dpi Print head 3-colour (cyan, magenta, COLOP 3-color Ink Cartridge C2 (3UB55A) yellow) 41 °F to 122 °F / Storage temperature range 5 °C to 50 °C 59 °F to 95 °F / Operating temperature range 15 °C to 35 °C...

  • Page 17: Battery

    1,000 times. Battery charging takes up to around 3.25 hours from 0 % to 100 %. 3.5 Operating systems The COLOP e-mark go app is available for mobile devices using Android and iOS. Please check the following site for the compatible versions: https://emarkgo.colop.com/osversion Please always make sure to use the latest software version.

  • Page 18: Operation And Functionality

    4 OPERATION AND FUNCTIONALITY 4.1 Transport When transporting the product, please use the original packaging. 4.2 Unpacking Carefully remove the e-mark go from the packaging. Keep the original packaging for storing or transporting the e-mark go. Dispose of other packaging materials appropriately. Never let children play with the packaging or with parts of it, since there is a risk of asphyxiation from small parts or plastic film.

  • Page 19: Fig. 7: Insert Cartridge

    Commissioning 1. Remove the e-mark go from the packaging. 2. Remove the ink cartridge from the packaging and dispose of the packaging responsibly. 3. Pull off the strip from the print head and dispose of responsibly. 4. Insert ink cartridge - Lift the e-mark go out of the docking station.

  • Page 20: Software Setup

    - switched off: NO warning signal sounds 4.4 Software Setup 1. Download the e-mark go app and install it on the mobile device. https://emarkgo.colop.com/appdownload Fig. 8: App logo 2. Create an account/login or continue without login 3. Type in the login code you received via e-mail 4.

  • Page 21: Image Transfer

    If you are having trouble in setting up a connection, refer to the troubleshooting chapter (see chapter 6.6), visit our homepage and have a look in the help centre or contact our Customer Helpline. https://emarkgo.colop.com/helpcenter https://emarkgo.colop.com/support 4.6 Image transfer The e-mark go takes time to save the newly transferred image to the internal flash memory.

  • Page 22: Sleep Mode

    2. An automatic self-cleaning process starts when removed from the docking station. 3. Position the e-mark go on the selected printing surface. The blue light stripes indicate the upper and under limit of the printing area to both, the left and the right side, as printing can be done either to the left or to the right.
  • Page 23 Light Guide and signal tone table: Colour code, flashing code, direction code and signal tones Light indicator Designation Description Green light Battery level is between 41 and 100 % Yellow light Battery level is between 11 and 40 % Battery level indicator Red light Battery level is lower than 10 %...
  • Page 24 Symbols in the app: Symbol Designation Description Battery level display Battery level between 41 and 100 % green Battery level display Battery level between 11 and 40 % yellow Battery level display red Critical battery level, below 10 % Ink level display green Ink level between 21 and 100 % Ink level display yellow Ink level between 11 and 20 %...

  • Page 25: Software

    After downloading the application (app) from the App Store (Google Play Store or AppStore) (https://emarkgo.colop.com/appdownload) and installing it on their mobile device the users can start using the e-mark go. Due to continuous improvement on the app, the display on the users’...

  • Page 26: Fig. 15: Settings Page

    In the settings, the users can turn on and off notifications (1). When opening the help register (2) the users can directly open our FAQs with further help and explanations about the e-mark go and the app. The users can directly open the COLOP website or contact the customer service.

  • Page 27: Fig. 16: Editor

    After the users inserted an element the size, colour, rotation, roundness, stroke width and colour can be varied as preferred. For text elements, the users can additionally change the font to a font provided in the app or one uploaded by themselves. Fig.

  • Page 28: Printing At A Glance

    Fig. 17: Editor bottom sheet 5.2 Printing at a glance 1. Click on the “+” button on the start screen to create an imprint from scratch 2. Arrange or change your artwork in the editor 3. Once your design is ready to go, click on “Print” in the bottom menu 4.

  • Page 29: Sharing Imprints

    5.3 Sharing imprints 1. Click on one of your saved imprints on the start screen of the e-mark go app and then on the menu button. 2. Click on “Share”. Now you can send an image of your imprint via e-mail or WhatsApp, ideal to exchange your beautiful artworks with other e-mark go users.

  • Page 30: Maintenance

    6 MAINTENANCE The following sections describe the tasks required for maintenance purposes. 6.1 Print head cleaning If the imprint quality deteriorates (e. g. smears, colours not clear, imprint becomes reddish) or the e-mark go is not used for a longer time, print head cleaning is necessary. In the case of irregular use, it is recommended to clean the print head at least once a week.

  • Page 31: Charging The Battery

    NOTICE Only use pure water without cleaning agent to clean your e-mark go and the print head. General cleaning WARNING! Cleaning could make electrical components damp, causing injury to people through electric shock. During cleaning work, avoid any ingress of water, steam or cleaning agent in the electrical components of the product.

  • Page 32: Changing The Ink Cartridge

    WARNING! Hazard from rechargeable batteries (short-circuit, overheating, fire). Only use charging systems as recommended by the manufacturer. The battery must not be deep discharged! The battery must not be short-circuited. Fire risk! 2. Connect the USB-C cable to a charger. 3.

  • Page 33: Fig. 20: Change Ink Cartridge

    4. Remove the new ink cartridge from the packaging and dispose of the packaging responsibly. 5. Pull out the strip from the print head and dispose of responsibly. 6. Insert new ink cartridge. 7. Close the front door. Fig. 20: Change ink cartridge ALWAYS place the e-mark go in the docking station after use.

  • Page 34: Reset

    6.4 Reset 1. Take the e-mark go out of the docking station and turn it upside down, switch it on. 2. You will find a small hole. Use a paper clip or similar thin item to press inside this hole for several seconds.

  • Page 35: Troubleshooting

    Problems may occur with the product as listed in the table below, which includes their causes and actions to be taken. More troubleshooting tips can be found on our homepage (https://emarkgo.colop.com/helpcenter). These are continuously expanded and updated. WARNING! Maintenance activities can be hazardous.
  • Page 36 Empty ink level display in the inserted properly See chapter 6.3 Ink indicator light flashes red Wrong ink cartridge Insert an original COLOP ink inserted cartridge Empty ink level display in the Check settings in the app or WIFI No data transfer possible...

  • Page 37: Repairs & Return

    Problem Cause Action e-mark go signal sounds Not placed in the Always place the e-mark go in the continuously docking station; e- docking station mark go signal sounds after one minute e-mark go does not switch Battery is completely Charge device discharged See chapter 6.2 The print head also needs cleaning,...

  • Page 38: Spare And Wear Parts

    6.8 Spare and wear parts The cartridge available as spare part for the e-mark go, which can be ordered from the manufacturer and other retailers. More information are available here: https://emarkgo.colop.com WARNING! Unauthorised repairs on the product may be dangerous.

  • Page 39: Shutdown And Disposal

    7 SHUTDOWN AND DISPOSAL This chapter contains information about discontinuing use and disposal of the product at the end of its service life. Principle: Before disposing of product parts, check to see whether they can be recycled. Send away as much as possible for recycling.

  • Page 40: Fig. 22: Removing The Battery From The E-Mark Go

    Fig. 22: Removing the battery from the e-mark go Product materials and parts: Dispose of the segregated materials and components of the product separately: 1. Plastics 2. Return battery to collection point with taped contacts 3. Send electrical and electronic components away for recycling as electrical scrap, in accordance with the Waste Electrical &...
  • Page 41 WARNING! Hazard from rechargeable batteries (short-circuit, overheating, fire). The poles on lithium rechargeable batteries should be covered with adhesive tape to prevent short circuits before taking to a collection point. Maximum possible storage, e. g. in the original packaging and quick deposit in a collection point are recommended.

  • Page 42: Appendix

    8 APPENDIX EU – Declaration of Conformity Manufacturer: COLOP Digital GmbH Dr.-Arming-Straße 5 A-4600 Wels declare under our sole responsibility that the product(s) Product Name: Electronic Marking Device Model: COLOP e-mark go Electrical Rating: 7.4 V, 800 mAh is (are) in conformity with the essential requirements of EU Directive(s) and Regulation(s) 2014/53/EU &...

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