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• Check if the TV was connected with an antenna.
Check the cable connections.
• Check if you selected the correct DVB (Digital Video
Broadcast) system. Select DVB-T (terrestrial) when
you use an antenna or common antenna.
• Redo the installation and select Digital and
analogue channels during the installation.
Some channels disappeared, cannot find all or some
previously installed channels
• Check if you selected the correct Channel
list or Favourites list you normally use.
• Some channels might be moved or even deleted by
the broadcaster. In the normal channels list, try to
search for the channel you're missing. If the channel is
still available, you can put it back in the favourites
list.
• A channel can be deleted from the channel
list during Automatic channel update. These
automatic updates are done overnight if the TV is on
standby.
Channels that do not exist anymore are deleted and
new channels will be added to the channel list.
Exceptionally, a channel can be deleted because the
TV could not find it while checking for its presence. It
might not broadcast at night.
To avoid channels being deleted during
the Automatic channel update because the TV
could not find them although these channels are still
there, you can switch off Automatic channel update.
(Home) > Settings > All Settings > Channels >
Antenna installlation > Automatic channel update
DVB-T2 HEVC channel
• See the technical specifications to make sure that
your TV supports DVB-T2 HEVC in your country and
reinstall DVB-T channel.
21.5
Picture
No picture / distorted picture
• Check if the TV is connected with an antenna or is
using a provider signal. Check the cable connections.
• Check if the correct source/input is selected in the
sources menu. Press Sources and select the
source/input you need.
• Check if the external device or source is properly
connected.
• Check if the reception is poor.
• Check if the picture is set to a minimal value.
Select Picture style and select a style and press OK.
(Home) > Settings > All
settings > Picture > Picture style
• To check if the TV is broken, try to play a video clip.
Press (Home) > Settings > Help > Check the TV.
If the video clip stays black, call Philips. Wait until the
clip ends and select Contact info in the Help menu.
Call the telephone number for your country.
Sound but no picture
• Change to other video sources and then change
back to current source.
• Select Picture style and select a style and
press OK.
(Home) > Settings > All
settings > Picture > Picture style
• Restore picture style, select back to Picture style,
then press
Restore style.
• Reset all TV settings, go
to (Home) > Settings > All settings > General
settings > Reinstall TV.
• Check the connections of the source/input devices.
Poor reception
If the TV picture is distorted or variable in quality, the
input signal might be poor. A weak digital signal is
seen as a picture that is breaking up in square blocks
and freezes occasionally. Much sooner than a bad
analogue signal, a bad digital signal will fall away.
• Check if the antenna cable is properly connected.
• Large loudspeakers, unearthed audio devices, neon
lights, high buildings and other large objects can
influence reception quality when you are using an
antenna. Try to improve the reception by changing
the antenna direction or moving devices away from
the TV. Bad weather might deteriorate the reception.
• Check if all connections, to and from your devices,
are properly connected.
• If reception on only one channel is poor, fine-tune
this channel with Analogue: manual installation. (Only
for analogue channels)
(Home) > Settings > Install
Channels > Antenna/cable
installlation > Analogue: manual installation
• Check if the incoming digital signal is sufficiently
strong. While watching a digital channel,
press OPTIONS and select Status and
press OK. Check the Signal strenght and Signal
quality.
Poor picture from a device
• Make sure that the device is connected properly.
Make sure that the device's output video setting is the
highest possible resolution if applicable.
• Restore picture style or change to another picture
style.
Picture settings change after a while
Make sure that Location is set to Home . You can
change and save settings in this mode.
(Home) > Settings > All settings > General
settings > Location
A banner appears
If an on screen promotion banner appears
occasionally or the Picture style automatically
switches back to Vivid at startup, the TV is in Shop
location. Set the TV to Home location for use at
home.
(Home) > Settings > All settings > General
settings > Location
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