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230 Multimedia system
If an emergency call has been initiated:
Remain in the vehicle if the road and traffic
R
conditions permit you to do so until a voice
connection is established with the emer‐
gency call center operator.
Based on the call, the operator decides
R
whether it is necessary to call rescue teams
and/or the police to the accident site.
If no vehicle occupant answers, an ambu‐
R
lance is sent to the vehicle immediately.
Triggering a manual emergency call
Press and hold the SOS button in the over‐
#
head control panel for at least one second.
The emergency call has been made:
A voice connection is made to the Mercedes-
R
Benz emergency call center.
A message with accident data is transmitted
R
to the Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call center
can transmit the vehicle position data to one
of the emergency call centers.
Remain in the vehicle if the road and traffic
R
conditions permit you to do so until a voice
connection is established with the emer‐
gency call center operator.
Based on the call, the operator decides
R
whether it is necessary to call rescue teams
and/or the police to the accident site.
If no connection can be made to the emergency
services either, a corresponding message
appears in the media display.
Dial the local emergency number on your
#
mobile phone.
Ending an unintentional emergency call
On the multifunction steering wheel:
#
select ~. Depress the button for several
seconds.
Data transfer of the Mercedes-Benz emer‐
gency call system
In the event of an automatic or manual emer‐
gency call the following data is transmitted, for
example:
Vehicle's GPS position data
R
GPS position data on the route (a few hun‐
R
dred meters before the incident)
Direction of travel
R
Vehicle identification number
R
Vehicle drive type
R
Number of people determined to be in the
R
vehicle
Whether Mercedes me connect is available
R
or not
Whether the emergency call was initiated
R
manually or automatically
Time of the accident
R
Language setting on the multimedia system
R
Data transmitted is vehicle information. For any
questions about the collection, use and sharing
of the eCall system data, please contact MBU‐
SA's Customer Assistance Center at 800-FOR-
MERC.
For Canada, please contact MBC's Customer
Assistance Center at 1-800-387-0100.
Customer requests for covered information
should be submitted via the same channels.
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