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224 Multimedia system
The ignition is switched on so that vehicle
R
data can be transferred automatically.
To make a breakdown assistance call:
#
press button 1.
To make an emergency call: press SOS
#
button cover
3
briefly to open.
Press and hold SOS button
4
for at least
#
one second.
To make an MB Info call: press button 2.
#
An emergency call can be initiated even if a
breakdown assistance or MB Info call is active.
This has priority over all other active calls.
Calls via the overhead control panel are only
possible with an available mobile phone net‐
work.
More information on Mercedes me connect and
further services can be found at: https://
www.mercedes.me
Calling the Mercedes-Benz Customer Center
using the multimedia system
Requirements:
You have access to a GSM network.
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The contract partner's GSM network cover‐
R
age is available in the respective region.
The ignition is switched on so that vehicle
R
data can be transferred automatically.
Multimedia system:
Phone
ª Contacts
4
5
Call
Mercedes me
connect.
#
The call is made.
After confirmation, the multimedia system
sends the required vehicle data. The data
transfer is shown in the media display.
Then, you can select a service and be con‐
nected to a specialist at the Mercedes-Benz
Customer Center.
%
In some countries, or if the Concierge
Service is active, you will be connected
directly with the Mercedes-Benz Customer
Center.
The Concierge Service is not available in all
countries. More information about Mercedes
me connect services can be obtained in the
Mercedes me Portal: https://
me.secure.mercedes-benz.com
Information on the MB Info call
An Info call to the Mercedes-Benz Customer
Center has been initiated via the overhead con‐
trol panel (
page 223) or the multimedia sys‐
/
tem (
page 224).
/
You can find information on the following topics:
Activation of Mercedes me connect
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Operating the vehicle
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