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Features
250
cator lamp in the SOS button flashes continu-
ously.
The
Call Failed
tifunction display and must be confirmed.
In this case, summon assistance by other
means.
Making an emergency call
To initiate an emergency call manually:
X
press cover : briefly to open.
Press SOS button ; briefly.
X
The indicator lamp in SOS button ; flashes
until the emergency call is concluded.
Wait for a voice connection to the Mercedes-
X
Benz Customer Assistance Center.
After the emergency call, close cover :.
X
i
If the mobile phone network is unavailable,
mbrace will not be able to make the emer-
gency call. If you leave the vehicle immedi-
ately after pressing the SOS button, you will
not know whether mbrace placed the emer-
gency call. In this case, always summon assis-
tance by other means.
Roadside assistance button
message appears in the mul-
Press Roadside Assistance button :.
X
This initiates a call to the Mercedes-Benz Cus-
tomer Assistance Center.
The indicator lamp in Roadside Assistance
button : flashes while the call is active. The
multifunction display shows the
ing Call
message. The audio output is
muted.
If a connection can be made, the
nected
message appears in the multifunction
display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
Current location of the vehicle
R
Vehicle identification number
R
i
The COMAND display indicates that a call is
active. During the call, you can change to the
navigation menu by pressing the NAVI button
on COMAND, for example.
Voice output is not available.
A voice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants.
From the remote malfunction diagnosis, the
Mercedes-Benz Customer Assistance Center
can ascertain the nature of the problem
(
page 251).
Y
The Mercedes-Benz Customer Assistance Cen-
ter either sends a qualified Mercedes-Benz tech-
nician or makes arrangements for your vehicle
to be transported to the nearest Mercedes-Benz
Service Center.
You may be charged for services such as repair
work and/or towing.
Further details are available in your mbrace
manual.
i
The system has not been able to initiate a
Roadside Assistance call, if:
the indicator lamp for Roadside Assistance
R
call button : is flashing continuously.
no voice connection to the Mercedes-Benz
R
Customer Assistance Center was estab-
lished.
This can occur if the relevant mobile phone
network is not available, for example.
The
Call Failed
message appears in the
multifunction display.
Connect‐
Call Con‐
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