Faq & Warranty - Scooty COUNTRY 28 Instruction Manual

5. FAQ & WARRANTY
5.1. FAQ
If your device cannot be unlocked:
Check that the unlock button can be moved and is not damaged. Check that
the entire mechanism is clean before attempting to fold/unfold the device
again. If the problem persists, please contact an authorised service centre
for repairs.
Your device does not turn on
Check that the ON/OFF button is not damaged and recharge your device
before trying again.
Your device cannot be recharged
Check that the connections of the product and the original charger are not
damaged.
In order to identify whether the charger or the device is faulty, check that the
charge indicator on the charger is on. When the charger is connected to the
mains and to the product, the indicator will be:
• RED (indicates that the device is charging)
• GREEN: indicates that the device is fully charged.
• RED-GREEN: flashing alternatively. This happens when the battery is very
low. Wait 15 minutes while staying nearby. If the indicator turns red, the device
is now charging normally.
If the indicator keeps flashing, that means there is an issue with the charger
or the product (battery, connector...).
If the problem persists, please contact an authorised service centre for
repairs.
If the device is not running smoothly:
This can happen when you overload the engine while the battery is not fully
charged. In such a case, it is necessary to press the accelerator more slowly
and especially to check that the battery is fully charged.