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F. Use of supplies or parts not meeting Planar's specifications.
G. Normal wear and tear.
H. Any other cause, which does not relate to a product defect.
I.
Customer caused defects, including but not limited to: cracked LCD, scratched LCD, blemished
LCD (dark spot larger than 1/16 inch), or scratched/defaced/altered plastics.
J. Mirror damage including scratches, blemishes or any marring after the 30-day inspection period.
K. No Technical Fault Found returns
4 Removal, installation, and set-up service charges.
5 Any Planar display product used as a component in another different Planar product.
SD Product Family Return Guidelines
As a Planar Standard Warranty customer, here is the simple procedure to follow if you have a nonfunctioning SD
Display, Planar's customer-service staff will attempt to correct any minor issues that may be causing the
problem. Once Planar has determined the customer has a nonfunctioning product, Planar will arrange for return
and repair of the non-functioning product.
1) Contact Planar via the web at (http://www.planar.com/support), or call (866) PLANAR1, (866.752.6271) in
North America, and (+358 9 420 01 or faxed at +358 9 420 0200) in Europe. The customer must have the
model number, serial number, and proof-of-purchase available.
2) Planar will issue a Return Material Authorization (RMA), if needed.
3) Customer will return the product (as specified) to Planar Systems.
4) Planar will validate the defect, repair the unit, and return the unit to the customer. Planar's typical turn-
around time is 10 business days.
At Planar's sole discretion, the customer may be charged for returned units deemed functional, or for returned
units with only customer-caused damage. It is the responsibility of the customer to properly package the
hardware, include all appropriate materials, and return it to the location specified by Planar customer service.
The replacement Product will assume the remainder of your original product's warranty or 90 days, whichever is
greater. The Customer agrees to retain the replacement Product and that the Customer's non-working Product
becomes the property of Planar.
For additional information or the name of the nearest Planar service center, contact your Planar dealer or call
Planar (toll free) at 1-866-PLANAR-1 (1-866-752-6271). Contact Planar for out-of warranty options as available.
Sales Inside the USA and Canada
For information on warranty service, call Planar customer service toll-free in the U.S.A. or Canada: 1-866-
PLANAR-1 (1-866-752-6271) or email Planar at PlanarSupport@Planar.com.
Sales Outside the U.S.A. and Canada
For Planar products sold outside the U.S.A. and Canada, contact your Planar dealer or Planar for warranty
information and service. You can contact Planar directly at (+358.9.42.001).
Page 2 of 3
Planar SD Stereoscopic Family Warranty
+1(866) PLANAR-1 (1-866-752-6271)
PlanarSupport@Planar.com
Document Number: 005-0021-00
April 01, 2006
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