GE Profile PFQ97HS Owner's Manual And Installation Instructions page 30

Troubleshooting Tips... Before you call for service
Problem
Wrinkling Improper sorting
Overloading
Incorrect cycle
Repeated washing in water
that is too hot
Grayed or Not enough detergent
yellowed
Not using HE (high
clothes
efficiency) detergent
Hard water
Water is not hot enough
Detergent is not dissolving
or using too much fabric
softener
Dye transfer
Colored spots Incorrect use of fabric
softener
Dye transfer
Water Water supply is improperly
temperature connected
is incorrect
House water heater is not set
properly
Bad odor inside Combo unused for a
your Combo long time, not using HE
detergents or using too
much detergent
There is residual lint, etc. in
the drain pump filter which
should be cleaned
Drain hose pushed too far
down the drain
Detergent This is normal
begins to slowly
dispense into
tub
30
Possible Cause What To Do
Avoid mixing heavy items (like work clothes) with light items
(like blouses).
Load your Combo so clothes have enough room to move
freely.
Match cycle selection to the type of fabric you are washing
(especially for easy care loads).
Wash in warm or cold water.
Use correct amount of detergent.
Use only HE detergent.
Use hottest water safe for fabric.
Use a water conditioner like Calgon brand or install a water
softener.
Make sure water heater is delivering water at 120°–140°F
(48°–60°C).
Try a liquid HE detergent. Use less fabric softener.
Sort clothes by color. If fabric label states wash separately,
unstable dyes may be indicated.
Check fabric softener package for instructions and follow
directions for using dispenser.
Sort whites or lightly colored items from dark colors.
Promptly remove wash load from the Combo.
Make sure hoses are connected to correct faucets (HOT to
HOT and COLD to COLD).
Make sure house water heater is delivering water at 120°–
140°F (48°–60°C).
Regularly use a Dry cycle option.
In case of strong odor, you may need to run the Self Clean
cycle more than once.
Use only the amount of detergent recommended or adjust
SmartDispense to LOW.
Use only HE (high efficiency) detergent.
Always remove wet items from the Combo promptly after it
stops running.
If you choose to not use a Dry cycle option, leave the door
slightly open for the Combo to air dry. Close supervision is
necessary if this appliance is used by or near children. Do not
allow children to play on or in this appliance.
See the Care and Cleaning section on how to clean the
Pump Filter.
See the Installation Instructions section for proper
installation.
It is normal operation to see detergent leak on door gasket
about 20 seconds after filling the dispenser. Ensure the
dispenser drawer is fully closed.
49-3000353 Rev 3