GE Profile PFQ97HS Owner's Manual And Installation Instructions page 28

Troubleshooting Tips... Before you call for service
Problem
Incomplete cycle or
timer not advancing
Loud or unusual
noise; vibration or
shaking
No power/Combo not
working or dead
"Confirm H20 Supply
is ON" appears in
display
"Cycle Canceled
Draining" appears in
display
"DOOR OPEN"
appears in display
"Check and Clean
Drain Pump Filter"
appears in display
28
Possible Cause
Automatic load
redistribution
Pump filter may be clogged
Drain hose is kinked or
improperly connected
Household drain may be
clogged
Drain hose siphoning; drain
hose pushed too far down
the drain
Cabinet moving
All rubber leveling legs are
not firmly touching the floor
Unbalanced load
Pump filter may be clogged
The Combo is unplugged
Water supply is turned off
Circuit breaker/fuse is
tripped/blown
Automatic self system
checks
Water not entering the
Combo
The Combo paused or
stopped
Door not fully closed
Restriction in the drain area
What To Do
Timer adds up to 3 minutes to cycle for each rebalance.
11 or 15 rebalances may be done. This is normal
operation.
Do nothing; the machine will finish the cycle.
See the Care and Cleaning section on how to clean the
Pump Filter.
Straighten drain hose and make sure the Combo is not
sitting on it.
Check household plumbing. You may need to call a
plumber.
Ensure there is an air gap between hose and drain. Also,
ensure the drain hose is not inserted more than 7" into the
drain pipe.
The Combo is designed to move 1/4" to reduce forces
transmitted to the floor. This movement is normal.
Push and pull on the back right and then front left of your
Combo to check if it is level. If the Combo is uneven, or
rocks excessively during operation, adjust the rubber
leveling legs so they are all firmly touching the floor and
the lock nuts are tightened to the base of the Combo.
Pause the Combo, open door and manually redistribute
load. To check machine, run rinse and spin with no load. If
normal, unbalance was caused by load.
See the Care and Cleaning section on how to clean the
Pump Filter.
Make sure cord is plugged securely into a working outlet.
Turn both hot and cold faucets fully on.
Check house circuit breakers/fuses. Replace fuses or
reset breaker. The Combo should have a separate outlet.
First time the Combo is plugged in, automatic checks
occur. It may take up to 20 seconds before you can use
your Combo. This is normal operation.
See the Consumer Help Indicator section for details.
See the Consumer Help Indicator section for details.
See the Consumer Help Indicator section for details.
See the Consumer Help Indicator section for details.
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