Troubleshooting - Beko HTV 7716 DSW BTR User Manual

2. Open the filter cover. Press the tab
in the direction of the arrow and pull
the cover out towards yourself.
3.To drain the water in the machine.
a. In order to collect the water to flow
out of the filter, place a large shallow
vessel in front of the filter.
b. Turn and loosen the pump filter until
water starts to flow (counterclockwise).
Fill the flowing water into the container
you have placed in front of the filter.
Always keep a piece of cloth handy
to absorb any spilled water.
c When the water inside the machine is finished,
take out the filter completely by turning it.
4. Clean any residues inside the filter as well
as fibres, if any, around the pump impeller
region.
5. Replace the filter.
6. Close the filter cover.
37 / EN

7 Troubleshooting

Programmes won't start after the loading door has
been closed.
• You did not press the Start/Pause/Cancel button.>>> *Press the
Start/Pause/Cancel button.
• If the load is too much, it might be hard for the loading door to be
closed.>>> *Load less laundry and make sure that the loading
door is closed properly.
Programme cannot be started or selected.
• The machine may have switched itself to self-protection mode
due to a supply problem (mains voltage, water pressure etc.).
>>> To cancel the programme, turn the Programme Selection
knob to select another programme. Previous programme will
be cancelled. (see. "Cancellation of programme")
Water inside the machine.
• There might be some water remaining in the product due to the
quality control processes carried out during production. >>>
This is not a failure, water does not harm the machine.
Water is leaking from the bottom of the machine.
• There might be a problem with the hoses or the pump filter.
>>> Make sure that the seals of the water inlet hoses are
securely fitted. Attach the hose to the tap tightly.
• Pump filter might not be closed securely. >>> Make sure that
the pump filter is closed securely.
Machine does not take in water.
• Tap might be turned off. >>> Turn on the taps.
• Water inlet hose might be bent. >>> Flatten the hose.
• Water inlet filter might be clogged. >>> Clean the filter.
• Loading door might not be closed. >>> Close the loading door.
Machine does not drain water.
• Water drain hose might be clogged or twisted. >>> Clean or
flatten the hose.
• Pump filter might be clogged. >>> Clean the pump filter.
Machine vibrates or makes noise.
• Machine might be unbalanced. >>> Adjust the feet to level the
machine.
• A hard substance might have entered the pump filter. >>>
Clean the pump filter.
• Transportation safety bolts might not be removed. >>>
Remove the transportation safety bolts.
• The amount of laundry might be too little. >>> Add more
laundry to the machine.
• The machine might be overloaded with laundry. >>> Take out
some of the laundry from the machine or distribute the load by
hand to balance it evenly in the machine.
• The machine might be in contact with a hard surface. >>>
Make sure that the machine is not in contact with anything.
Machine stopped shortly after the programme started.
• The machine might have stopped temporarily due to low
voltage. >>> It will resume running once the voltage returns to
a normal level.
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