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Toshiba PORTEGE X20W-E User Manual

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PORTEGE X20W-E

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  • Page 1 User's Manual PORTEGE X20W-E...

  • Page 2: Table Of Contents

    Table of Contents Chapter 1 Legal, Regulatory, and Safety Copyright, Disclaimer and Trademarks ..........1-1 Regulatory Information ................. 1-2 Video Standard Notice ................ 1-10 OpenSSL Toolkit License Issues ............1-10 FreeType License Issues ..............1-12 ENERGY STAR® Program ..............1-16 Disposing of the computer and the computer's battery ....
  • Page 3 GPS Function ..................4-18 USB Type-C™ Adapters ..............4-18 Wireless display .................. 4-25 Security lock ..................4-26 Optional TOSHIBA Accessories ............4-26 Sound System and Video mode ............4-27 Chapter 5 Utilities and Advanced Usage Utilities and Applications ..............5-1 Special features ..................
  • Page 4 User's Manual...

  • Page 5: Chapter 1 Legal, Regulatory, And Safety

    Copyright, Disclaimer and Trademarks Copyright © 2018 Toshiba Client Solutions Co., Ltd. All Rights Reserved. Under the copyright laws, this manual cannot be reproduced in any form without the prior written permission of TOSHIBA. No patent liability is assumed, with respect to the use of the information contained herein.

  • Page 6: Regulatory Information

    Only peripherals complying with the FCC class B limits can be attached to this equipment. Operation with non-compliant peripherals or peripherals not recommended by TOSHIBA is likely to result in interference to radio and TV reception. Shielded cables must be used between the external devices and the computer’s Universal Serial Bus (USB 3.0) port, Thunderbolt™...
  • Page 7 USB Type-C™ port and Headphone/Microphone jack. Changes or modifications made to this equipment, not expressly approved by TOSHIBA or parties authorized by TOSHIBA could void the user’s authority to operate the equipment. FCC conditions This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: This device may not cause harmful interference.
  • Page 8 EMC (Electromagnetic Compatibility) standards. However, TOSHIBA cannot guarantee that this product still observes these EMC standards if options or cables not produced by TOSHIBA are connected or implemented. In this case the persons who have connected/implemented those options/cables have to provide assurance that the system (PC plus options/cables) still fulfils the required standards.
  • Page 9 Note that Canadian Department of Communications (DOC) regulations provide, that changes or modifications not expressly approved by TOSHIBA could void your authority to operate this equipment. This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
  • Page 10 Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence.
  • Page 11 For more detailed information about the collection and recycling programmes available in your country, please visit our website ( www.toshiba.eu/recycling ) or contact your local council office or the retail outlet where you purchased the product. User's Manual...
  • Page 12 Evaluation, Authorization and Restriction of Chemicals), entered into force on 1 June 2007, with phased deadlines to 2018. Toshiba will meet all REACH requirements and is committed to provide our customers with information about the presence in our articles of substances included on the candidate list according to REACH regulation.
  • Page 13 Toshiba meets all requirements of Turkish regulation 28300 “Restriction of the use of certain hazardous substances in electrical and electronic equipment”.

  • Page 14: Video Standard Notice

    Video Standard Notice THIS PRODUCT IS LICENSED UNDER THE AVC, THE VC-1 AND MPEG-4 VISUAL PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER FOR (I) ENCODING VIDEO IN COMPLIANCE WITH THE ABOVE STANDARDS ("VIDEO") AND/OR (II) DECODING AVC, VC-1 AND MPEG-4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NONCOMMERCIAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED BY MPEG LA TO PROVIDE SUCH...
  • Page 15 Products derived from this software may not be called "OpenSSL" nor may "OpenSSL" appear in their names without prior written permission of the OpenSSL Project. Redistributions of any form whatsoever must retain the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit"...

  • Page 16: Freetype License Issues

    This can be in the form of a textual message at program startup or in documentation (online or textual) provided with the package. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer.
  • Page 17 Copyright 1996-2002, 2006 by David Turner, Robert Wilhelm, and Werner Lemberg Introduction ============ The FreeType Project is distributed in several archive packages; some of them may contain, in addition to the FreeType font engine, various tools and contributions which rely on, or relate to, the FreeType Project. This license applies to all files found in such packages, and which do not fall under their own explicit license.
  • Page 18 authors (David Turner, Robert Wilhelm, and Werner Lemberg) as the `FreeType Project', be they named as alpha, beta or final release. `You' refers to the licensee, or person using the project, where `using' is a generic term including compiling the project's source code as well as linking it to form a `program' or `executable'.
  • Page 19 -------------- Neither the FreeType authors and contributors nor you shall use the name of the other for commercial, advertising, or promotional purposes without specific prior written permission. We suggest, but do not require, that you use one or more of the following phrases to refer to this software in your documentation or advertising materials: `FreeType Project', `FreeType Engine', `FreeType library', or `FreeType Distribution'.

  • Page 20: Energy Star® Program

    Disposing of the computer and the computer's battery The computer's battery pack is not user-accessible. Contact an authorized TOSHIBA service provider for details regarding how to dispose of the computer and the battery pack. General Precautions TOSHIBA computers are designed to optimize safety, minimize strain and withstand the rigors of portability.
  • Page 21 observed to further reduce the risk of personal injury or damage to the computer. Be certain to read the following general precautions and to note the cautions included in the text of the manual. Provide adequate ventilation Always make sure that your computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned on or when an AC adaptor is connected to a power outlet (even if your computer is in Sleep Mode).
  • Page 22 Heat injury Avoid prolonged physical contact with the computer. If the computer is used for long periods, its surface can become very warm. While the temperature will not feel hot to the touch, if you maintain physical contact with the computer for a long time, for example if you rest the computer on your lap or if you keep your hands on the palm rest, your skin might suffer a low-heat injury.

  • Page 23: Safety Icons

    Make sure all disk/disc activity has ended before moving the computer. Turn off (shut down) the computer. Disconnect the AC adaptor and all peripherals before moving the computer. Close the display panel. Do not pick up the computer by its display panel. Before carrying your computer, shut it down, disconnect the AC adaptor and allow it to cool down.
  • Page 24 A caution informs you that improper use of equipment or failure to follow instructions might cause data loss, equipment damage, or might result in minor or moderate injury. Please read. A note is a hint or advice that helps you make best use of your equipment.

  • Page 25: Chapter 2 Getting Started

    This chapter provides an equipment checklist, and basic information to start using your computer. If you use an operating system that was not pre-installed by TOSHIBA, some of the features described in this manual might not function properly. Equipment checklist Carefully unpack your computer, taking care to save the box and packaging materials for future use.

  • Page 26: Conventions

    Conventions This manual uses the following formats to describe, identify, and highlight terms and operating procedures. Click Tap the Touch Pad or click the left Touch Pad control button once. Left-click the mouse once. Tap the touch screen once. Right-click Click the right Touch Pad control button once.
  • Page 27 Before you install a device or application, save any data in memory to the internal Solid-State Drive or other storage media. Failure to do so might result in data loss. Opening the display To open the display panel, slowly lift it with one hand holding the center of the display panel (as shown in the following figure) and the other hand holding the palm rest down so that the main body of the computer is not raised.
  • Page 28 The display panel can be opened to any angle up to 360 degrees which offers you the flexibility and versatility to operate your computer in one of the following defined modes. Figure 2-2 Opening the display panel to any angel Clamshell mode User's Manual...
  • Page 29 Flat mode Tablet mode Do not put your fingers in the gap near the display hinge. Do not put your finger in the gap between LCD panel and bottom of your computer. Keyboard and Touch Pad are temporarily disabled when you operate the computer in tablet mode.
  • Page 30 Always use the TOSHIBA AC adaptor that was included with your computer, or use AC adaptors specified by TOSHIBA to avoid any risk of fire or other damage to the computer. Use of an incompatible AC adaptor might cause fire or damage to the computer possibly resulting in serious injury.
  • Page 31 Always place your computer or AC adaptor on a flat and hard surface that is resistant to heat damage. Refer to the enclosed Instruction Manual for Safety and Comfort for detailed precautions and handling instructions. Connect the power cord to the AC adaptor. Figure 2-3 Connecting the power cord to the AC adaptor (2-pin plug) Figure 2-4 Connecting the power cord to the AC adaptor (3-pin plug) Either a 2-pin or 3-pin adaptor/cord is included with the computer...
  • Page 32 Connect the DC output plug of the AC adaptor to the Thunderbolt™ 3/ USB Type-C™ port on your computer. The DC IN/Battery indicator glows. You can also establish connection through the USB Type-C™ adapter (provided with some models). Refer to the USB Type-C™...

  • Page 33: Getting To Know Windows

    Initial setup The Windows Startup Screen is the first screen displayed when you turn on the power. To install the operating system properly, follow the on-screen instructions on each screen. When it is displayed, be sure to read the license terms and license agreement carefully.
  • Page 34 The personal assistant called Cortana might be available depending on your country/region. You can ask questions or talk to Cortana in natural voice, and Cortana answers your questions using information from the Internet. To talk with Cortana, an internal or external microphone is required.

  • Page 35: Turning Off The Power

    set for a user account, you can select an option on the Windows login screen by clicking sign-in options. It is highly recommended to use Windows Hello (Face recognition) indoors. Operating outdoors might cause enrollment/sign-in failure due to the possible sunlight affection. Tablet mode Tablet mode enables touch-optimized working environment without keyboard and Touch Pad.
  • Page 36 To restore the operation of the computer from Sleep Mode, press and hold the power button or any key on the keyboard for a short amount of time. Note that keyboard keys can only be used if the Wake-up on Keyboard option is enabled within the TOSHIBA Settings. User's Manual 2-12...
  • Page 37 If the computer enters Sleep Mode while a network application is active, the application might not be restored when the computer is next turned on and the system returns from Sleep Mode. To prevent the computer from automatically entering Sleep Mode, disable Sleep Mode within the Power Options.
  • Page 38 feature does not save the status of any peripheral devices connected to the computer. Save your data. While entering Hibernation Mode, the computer saves the contents of memory to the internal storage drive. However, for safety sake, it is best to save your data manually. Data will be lost if you disconnect the AC adaptor before the save is completed.

  • Page 39: System Recovery

    Media Restoring the pre-installed software from the Recovery Partition If you choose TOSHIBA Maintenance Utility to erase the internal storage drive, all data including the operating system and recovery partition will be deleted. In that case, you cannot create recovery media or restore the pre- installed software from the recovery partition.
  • Page 40 Follow the on-screen instructions to finish creating the Recovery Media. TOSHIBA Recovery Wizard option in TOSHIBA Maintenance Utility will not exist if you restore the computer from the recovery media you created by recovery drive creating option in Windows system.
  • Page 41 If your model has fingerprint function, before you reinstall the Windows operating system, delete the registered fingerprints. Otherwise, same fingerprints cannot be registered after the reinstallation. Make sure to use the default Boot Mode option in TOSHIBA Setup Utility before restoring. Launch the TOSHIBA Setup Utility.
  • Page 42 If you have not created Recovery Media, contact TOSHIBA support for assistance. Restoring the pre-installed software from the Recovery Partition A portion of the total internal storage drive space is configured as a hidden recovery partition. This partition stores files which can be used to restore pre-installed software in the event of a problem.

  • Page 43: Chapter 3 The Grand Tour

    Chapter 3 The Grand Tour This chapter identifies the various components of the computer. It is recommended that you become familiar with each before you operate the computer. Legal Footnote (Non-applicable Icons) For more information regarding Non-applicable Icons, refer to the Legal Footnotes section.

  • Page 44: Right Side

    The AC adaptor connects to this port in order to power the computer and charge the battery. Note that you must use the TOSHIBA AC adaptor that was included with your computer, or use AC adaptors specified by TOSHIBA. Using the wrong AC adaptor can damage the computer.
  • Page 45 Figure 3-3 The right side of the computer 1. SIM Card slot* 4. Universal Serial Bus (USB 3.0) port 2. Power indicator 5. Security lock slot 3. Power button * Provided with some models. Product appearance depends on the model you purchased. SIM Card slot This slot allows you insert a SIM card which enables a high-speed access to the Internet,...

  • Page 46: Back

    Keep foreign metal objects, such as screws, staples, and paper clips, out of the USB port. Foreign metal objects can create a short circuit, which can cause damage and fire, possibly resulting in serious injury. Security lock slot A security cable can be attached to this slot and then connected to a desk or other large object in order to deter theft of the computer.

  • Page 47: Front With The Display Open

    Figure 3-5 The underside of the computer 1. Cooling vents 2. Stereo speakers Product appearance depends on the model you purchased. Cooling vents The cooling vents help the processor to avoid overheating. Do not block the cooling vents. Keep foreign metal objects, such as screws, staples, and paper clips, out of the cooling vents.
  • Page 48 Figure 3-6 The front of the computer with the display panel open 1. Infrared LED* 8. Display hinges 2. Face recognition sensor* 9. Keyboard 3. Infrared LED* 10. Fingerprint Sensor* 4. Web Camera LED 11. Touch Pad 5. Web Camera 12.
  • Page 49 Do not touch or press strongly on the face recognition sensor lens and infrared LEDs. Failure to do so might incorrectly recognize faces. Use an eyeglass cleaner (cleaner cloth) or other soft cloth to clean the lens and the LEDs if it becomes dirty. When enrolling your face to Windows Hello, please make sure that there is no other face in preview of Windows Hello setup dialog.

  • Page 50: Magnets Location

    Keyboard The keyboard contains character keys, control keys, function keys, and special Windows keys, providing all the functionality of a full-size keyboard. Refer to the The Keyboard section for details. Fingerprint Sensor This sensor enables you to enroll and sign in with a fingerprint in Windows Hello.

  • Page 51: Internal Hardware Components

    Figure 3-7 Magnets location The computer contains magnets that might interfere with pacemakers, defibrillators, or other medical devices. If you wear a pacemaker, keep separation between your medical device and the computer. If you suspect that the computer is interfering with your medical device, discontinue use and consult your physician for information related to your specific device.

  • Page 52: Power Condition Descriptions

    The processor type varies depending on model. To check which type of processor is included in your model, click Start -> Windows System -> Control Panel -> System and Security -> System. Legal Footnote (CPU) For more information regarding CPU, refer to the Legal Footnotes section.
  • Page 53 White Indicates that the AC adaptor is connected and the battery is fully charged. Flashing White Indicates a problem with the computer. Disconnect the AC adaptor for several seconds, and then reconnect the AC adaptor. After that, press the power button. If it still does not operate properly, you should contact your reseller or dealer.

  • Page 54: Chapter 4 Operating Basics

    Chapter 4 Operating Basics This chapter describes the basic operations of your computer, and highlights the precautions that must be taken when using it. Operating in Tablet Mode When operating the computer in tablet mode, observe the following instructions. Figure 4-1 Operating the computer in tablet mode Remove all external peripheral devices and their connection cables from the computer before carrying.

  • Page 55: Using The Touch Screen

    Figure 4-2 Rotating the computer sideways 1. Landscape mode 2. Portrait mode To manually disable the automatic screen orientation, do the following: Click the action center icon on the Windows taskbar. Click Rotation lock that the automatic screen orientation is currently disabled.

  • Page 56: Using The Touch Pad

    Rotate Put two or more fingers on an item and then turn your hand to rotate things in the direction you turn your hand. Only some items can be rotated. Slide Drag your finger on the touch screen to move through what is on the screen.

  • Page 57: Using The Stylus Pen

    Two-Finger Tap Tap once on the Touch Pad with two fingers together to display a menu or other function depending on the software you are using. (Similar to right-click) Pinch or stretch Place two fingers down on the Touch Pad and move them toward each other (pinch) or away from each other (stretch).
  • Page 58 You can use the Stylus Pen to execute actions and enter data. Hold the Stylus Pen in a natural position, and tap, press, or trace on the screen lightly. Figure 4-3 Stylus Pen 1. Pen cap 3. Side buttons 2. Pen clip 4.
  • Page 59 Toshiba Input Assist in TOSHIBA Settings -> Keyboard. TOSHIBA is not liable for any problems arising on the products due to the use of the Stylus Pen in an environment where the above conditions are not satisfied or because of its use by unspecified number of users.
  • Page 60 Installing the battery Install the battery before using the Stylus Pen. Figure 4-4 Installing the battery Pen actions You can use the Stylus Pen to enter data, start programs, move objects and execute other actions. Single tap Lightly tap the tip of the Stylus Pen on an object and lift it immediately to activate an item.

  • Page 61: The Keyboard

    When the pen tip breaks, replace it with the refill delivered with the Stylus Pen. When these refills have run out, you can purchase a new pen set from a TOSHIBA authorized dealer. Always use the refills delivered with the Stylus Pen. Use of an incompatible refill could cause a malfunction or characteristic deterioration.
  • Page 62 Keyboard indicator The following figure shows the position of the CAPS LOCK indicator. When the CAPS LOCK indicator glows, the keyboard produces capitals when any letter is typed. Figure 4-6 CAPS LOCK indicator 1. CAPS LOCK indicator Product appearance depends on the model you purchased. CAPS LOCK This indicator glows green when letter keys are locked into their uppercase format.
  • Page 63 This function is supported with some models. Some functions show the toast notification at the edges of the screen. Those toast notifications are enabled by default. You can disable them in TOSHIBA Settings. To access it, click Start -> TOSHIBA Settings -> Keyboard. User's Manual 4-10...

  • Page 64: Using The Fingerprint Sensor

    Windows special keys The keyboard provides two keys that have special functions in Windows, ® the Windows logo key activates the Start menu while the application key has the same function as the secondary (right) mouse button. This key activates the Windows Start menu. This key has the same function as the secondary (right) mouse button.
  • Page 65 Points to note about the Fingerprint Sensor Be aware of the following considerations when using the fingerprint sensor. A failure to follow these guidelines might result in damage to the sensor, sensor failure, fingerprint recognition problems or a lower fingerprint recognition success rate.

  • Page 66: Battery

    If the RTC lasting time completely runs out, the system will lose this information and the real-time clock and calendar will stop working. You can change the Real-Time Clock settings in the TOSHIBA Setup Utility. Refer to Real-Time Clock for further information.
  • Page 67 Procedures To recharge a battery pack, connect the AC adaptor to the Thunderbolt™ 3/USB Type-C™ port and plug the other end into a working outlet. The DC IN/Battery indicator glows amber while the battery is being charged. Charging Time The following table shows the approximate time required to charge an exhausted battery fully.
  • Page 68 The battery has completely discharged and been left in the computer for a long time. In such cases, do the following: Fully discharge the battery by leaving it in the computer with the power on until the system automatically turns itself off. Connect the AC adaptor to the Thunderbolt™...

  • Page 69: Wireless Wan Device

    System Sleep Mode System Hibernation Mode Display power off period Whether you enable Sleep Mode, which can conserve battery power if you are frequently turning the computer off and on Battery pack exhausted time When you turn off the power of your computer with the battery pack fully charged, the battery pack exhaust within the following approximate period.
  • Page 70 Click Start -> (Power), and then click Shut down and ensure that the Power indicator is off Remove the AC adaptor and all cables and peripherals connected to the computer. Turn the computer upside down and locate the SIM card slot. To pop the SIM card tray, insert a slender object (about 10mm, diameter 0.8mm), such as a straightened paper clip, into the eject hole.

  • Page 71: Gps Function

    Depending on the model you purchased, one of the following USB Type- C™ adapters might be provided. Always use the TOSHIBA USB Type-C™ adapter that is included with your computer or TOSHIBA accessories. Disconnect any devices and cables from the USB Type-C™ adapter when connecting/disconnecting the AC adaptor or the USB Type-C™...
  • Page 72 USB-C™ to HDMI™ Adapter This adapter provides: USB Type-C™ port (Power Delivery Charging) and HDMI™ out port. 1. HDMI™ out port 2. USB Type-C™ port (Power Delivery Charging) The output resolution of HDMI™ out port on this adapter is up to 3840x2160 @60Hz.
  • Page 73 USB-C™ to HDMI™/VGA Travel Adapter This adapter provides: USB Type-C™ port (Power Delivery Charging), USB 3.0 port, HDMI™ out port, RGB monitor port, and LAN jack. 1. LAN jack 4. RGB monitor port 2. USB 3.0 port 5. USB Type-C™ port (Power Delivery Charging) 3.
  • Page 74 USB-C™ to VGA Adapter This adapter provides: USB Type-C™ port (Power Delivery Charging) and RGB monitor port. 1. RGB monitor port 2. USB Type-C™ port (Power Delivery Charging) The output resolution of RGB monitor port on this adapter is up to 1920x1200 @60Hz.
  • Page 75 HDMI™ out port HDMI™ (High-Definition Multimedia Interface™) out port digitally transfers both video and audio data without reducing the quality. HDMI™-compatible external display devices including televisions can be connected via the HDMI™ out port. As the port operation of all external monitors have not been confirmed, some display devices might not function properly.
  • Page 76 Settings for display video on HDMI™ To view video on the HDMI™ display device, be sure to configure the following settings otherwise you might find that nothing is displayed. Be sure to select the display device or audio device before starting to play video.
  • Page 77 When displaying desktop on an external RGB monitor, desktop is sometimes displayed on the center of the monitor with black bars around desktop (with small size). At that time, read the manual of the monitor and set the display mode which is supporting at the monitor.

  • Page 78: Wireless Display

    Connect the AC adaptor before connecting the LAN cable. The AC adaptor must remain connected during LAN use. If you disconnect the AC Adaptor while the computer is accessing a LAN, the system might hang up. Do not connect any other cable to the LAN jack except the LAN cable. Otherwise, malfunctions or damage might occur.

  • Page 79: Security Lock

    Turn the computer so the security lock slot faces you. Align the security cable with the lock slot and secure it in place. Optional TOSHIBA Accessories To make your computer even more powerful and convenient to use, you can add a number of options and accessories. For reference, the following...

  • Page 80: Sound System And Video Mode

    USB Type-C™ You can purchase different types of USB Type- Adapters C™ adapters as accessories from TOSHIBA. Please contact your reseller or TOSHIBA dealer regarding which type is available in your region. Toshiba Toshiba Thunderbolt™ 3 Dock is the docking Thunderbolt™...
  • Page 81 Select Speakers, and click Properties. On the Enhancements tab, select the sound effects you would like, and click Apply. DTS Studio Sound™ DTS Studio Sound™ is a premium audio enhancement suite that utilizes revolutionary audio technology to provide the most immersive and realistic listening experience ever offered for a two speaker playback environment.
  • Page 82 Power Management The audio controller in your computer can be turned off when the audio function is not used. To adjust the configuration of audio power management, click the Power Management button When audio power management is enabled, the circle button at the upper left of the Power Management is blue and convex.

  • Page 83: Chapter 5 Utilities And Advanced Usage

    TOSHIBA Settings TOSHIBA Settings is the TOSHIBA configuration management tool available through the Windows operating system. To run TOSHIBA Settings, click Start -> TOSHIBA Settings. This utility allows you to configure your computer settings by the following tabs: Home—Allows you to view the current BIOS/EC version or change certain settings back to their default values eco Utility—Allows you to manage the power consumption of your...
  • Page 84 OFF. "Power OFF" includes Sleep Mode, Hibernation Mode, or shutdown state. To set USB Sleep and Charge feature, click Start -> TOSHIBA Settings -> USB Charge. Move the slider to enable or disable the Sleep and Charge function.
  • Page 85 When Sleep and Charge function is enabled, USB bus power (DC5V) is supplied to compatible ports even when the power of the computer is turned OFF. USB bus power (DC5V) is similarly supplied to the external devices which are connected to the compatible ports. However, some external devices cannot be charged solely by supplying USB bus power (DC5V).
  • Page 86 USB charge while the computer is powered on. When "System ON CDP Charge Mode" is enabled, your computer can supply USB bus power (DC5V, 1.5A) to the compatible ports while the computer is turned on. To set System ON CDP Charge Mode, click Start -> TOSHIBA Settings -> USB Charge. Enabled Rapid USB battery charge at maximum 1.5A...
  • Page 87 Passwords set by System Password function are different from the Windows password. User Password To set user password, click Start -> TOSHIBA Settings -> System Password. User authentication might be required to validate user rights when using System Password to delete or change passwords, and so on.
  • Page 88 If you set a Supervisor Password, some functions might be restricted when a user logs on with the User Password. To set a Supervisor Password: Click Start -> TOSHIBA Settings -> System Password. Then click the down arrow next to Advanced options to show the Supervisor Password settings.
  • Page 89 Options—Allows you to set options for sending data logs. TOSHIBA Setup Utility TOSHIBA Setup Utility is a BIOS setup utility that provides you a menu- based user interface so that you can easily view and change BIOS settings. To enter the TOSHIBA Setup Utility, do the following: Save your work.

  • Page 90: Special Features

    When you choose LCD + External Display under Power On Display option in TOSHIBA Setup Utility while two or more external display devices are connected to your computer, the operating system will select the internal LCD and one of the external display devices to be used when the computer is started.
  • Page 91 System automatic This feature automatically shuts down the system Sleep/Hibernation into either Sleep Mode or Hibernation Mode when there is no input or hardware access for a Mode specified time. This can be specified in the Power Options. Power on password Two levels of password security, supervisor and user, are available to prevent unauthorized access to your computer.
  • Page 92 USB Wakeup function This function restores the computer from Sleep Mode depending on the external devices connected to the USB ports. For example, if a mouse or USB keyboard is connected to a USB port, clicking the mouse button or pressing the keyboard will wakeup the computer.

  • Page 93: Troubleshooting

    In reality many problems can be solved simply, but a few might require help from TOSHIBA Support. If you find you need to consult others, be prepared to describe the problem in as much detail as possible.
  • Page 94 Always try to make detailed notes of your observations and keep them in a permanent error log - this helps you to describe your problems to TOSHIBA Support. In addition, if a problem recurs, the log you have made helps to identify the problem faster.
  • Page 95 Before using a peripheral device or application software that is not an authorized TOSHIBA part or product, make sure that the device or software can be used with your computer. Use of incompatible devices might cause injury or might damage your computer.

  • Page 96: Hardware And System Checklist

    By holding down one of the following keys during startup, your computer can load the following advanced options. Advanced option TOSHIBA Setup Utility Boot Menu 0 (zero) Recovery options If your computer starts to load the Operating System instead of desired advanced options, do the following: Click Start ->...
  • Page 97 If the computer has reached room temperature and it still does not start, or if it starts but shuts down quickly, contact TOSHIBA Support. AC power If you have trouble turning on the computer with the AC adaptor connected, check the status of the DC IN/Battery indicator.
  • Page 98 The lasting time of the Real-Time Clock (RTC) has and system date/ run out. You must set the date and time in the time are lost. TOSHIBA setup utility by using the following steps: Launch the TOSHIBA Setup Utility. Refer to the TOSHIBA Setup Utility section for further information.
  • Page 99 Real-Time Clock (RTC) information might be cleared if the power is turned on by pressing the power button. You should set the system date/time manually in TOSHIBA Setup Utility. If it still does not operate properly, you should contact your reseller or dealer.
  • Page 100 If you are still unable to resolve the problem, contact TOSHIBA Support. Pointing device If you are using a USB mouse, you should also refer to both the mouse section and the documentation supplied with your mouse.
  • Page 101 To access it, click Start -> (Settings) -> too sensitive or not Devices -> Touchpad. sensitive enough. If you are still unable to resolve the problem, contact TOSHIBA Support. USB mouse Problem Procedure Mouse pointer does In this instance, the system might be busy.Try...
  • Page 102 The elements of the mouse responsible for moves erratically detecting movement might be dirty. Refer to the documentation supplied with the mouse for instructions on how to clean it. If you are still unable to resolve the problem, contact TOSHIBA Support. User's Manual 6-10...
  • Page 103 Restart. Hold down the F2 key and then release this key just after the computer is power on to show the TOSHIBA Setup Utility. Select Security -> BIOS Password -> Supervisor, and then register the Supervisor Password. (If the User Password has been registered, clear it first.)
  • Page 104 Sleep and Charge Enable the Sleep and Charge function under function. USB Charge within the TOSHIBA Settings. When there is a current overflow of the external device connected to the compatible port, USB bus power (DC5V) supply might be stopped for safety reasons.
  • Page 105 Volume cannot be adjusted during Windows start up or shut down. If you are still unable to resolve the problem, contact TOSHIBA Support. External monitor Also refer to Operating Basics, and to the documentation supplied with your monitor for further information.
  • Page 106 OFF and ON once (to disable power saving function) and then restart your computer. Display error occurs Check that the cable connecting the external monitor to the computer is firmly attached. If you are still unable to resolve the problem, contact TOSHIBA Support. User's Manual 6-14...
  • Page 107 Bluetooth hardware cannot operate ® simultaneously with another Bluetooth controller. If you are still unable to resolve the problem, contact TOSHIBA Support. Face recognition sensor Problem Procedure Cannot sign in to Sign in to Windows by PIN, etc. Windows by Face recognition.

  • Page 108: Toshiba Support

    TOSHIBA support If you require any additional help using your computer or if you are having problems operating the computer, you might need to contact TOSHIBA for additional technical assistance. Before you call Some problems you experience might be related to software or the operating system so it is important that you investigate other sources of assistance first.

  • Page 109: Appendix Specifications

    Chapter 7 Appendix Specifications This section summarizes the technical specifications of the computer. Physical Dimensions The following physical dimensions do not include parts that extend beyond the main body. The physical dimensions vary depending on the model you purchased. Size Approximately 299 (w) x 219 (d) x 15.4 (h) millimeters (not including parts that extend beyond the main body) Environmental Requirements...

  • Page 110: Ac Power Cord And Connectors

    AC Power Cord and Connectors The AC input plug of the power cord must be compatible with the various international AC power outlets and the cord must meet the standards for the country/region in which it is used. All cords must meet the following specifications: Wire size: Minimum 0.75 mm...

  • Page 111: Information For Wireless Devices

    United Kingdom, South Africa, Middle-East UL approved BS approved Australia Europe, Africa, South Africa, Middle-East AS approved Approved by the appropriate agency Canada China CSA approved CCC approved State of Israel Africa Approved by the appropriate SII approved agency Switzerland Italy Approved by the appropriate Approved by the appropriate...
  • Page 112 Because wireless products operate within the guidelines found in radio frequency safety standards and recommendations, TOSHIBA believes wireless products are safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.
  • Page 113 If this occurs, the outsider might illegally access your system, eavesdrop, or cause the loss or destruction of stored data. TOSHIBA is not liable for the loss of data due to eavesdropping or illegal access through the wireless LAN and the damage thereof. Card Specifications Compatibility IEEE 802.11 Standard for Wireless LANs...
  • Page 114 Media Access CSMA/CA (Collision Avoidance) with Protocol Acknowledgment (ACK) Radio Characteristics Radio Characteristics of Wireless LAN module might vary according to: Country/region where the product was purchased Type of product Wireless communication is often subject to local radio regulations. Although Wireless LAN wireless networking products have been designed for operation in the license-free 2.4 GHz and 5 GHz band, local radio regulations might impose a number of limitations to the use of wireless communication equipment.
  • Page 115 Security Two advanced security mechanisms ensure a high level of security: Authentication prevents access to critical data and makes it impossible to falsify the origin of a message. Encryption prevents eavesdropping and maintains link privacy. Worldwide operation ® The Bluetooth radio transmitter and receiver operate in the 2.4 GHz band, which is license-free and compatible with radio systems in most countries in the world.
  • Page 116 Russian Limited Using SRD (Short Range Device) with Federation: implementation FHSS (Frequency-Hopping Spread Spectrum) modulation. Maximum 2.5mW (4dBm) EIRP (Equivalent Isotropically Radiated Power) is permitted to use. Maximum 100mW (20dBm) EIRP is permitted to use with the following conditions: Permitted to use SRD for outdoor applications without restriction on installation height only for purposes of gathering telemetry...
  • Page 117 Using SRD with DSSS (Direct Sequence Spread Spectrum) and other than FHSS wideband modulation. Maximum EIRP density is 2mW/ MHz. Maximum100mW (20dBm) EIRP is permitted to use. Maximum EIRP density is 20mW/ MHz. Maximum 100mW (20dBm) EIRP is permitted to use with the following condition: It is permitted to use SRD for outdoor applications only for...
  • Page 118 Maximum Power Output (2400 - 2483.5 MHz) IEEE802.11 b/ Maximum 100mW (20dBm) EIRP g/n mode / Bluetooth (2400 - 2483.5 MHz) BLE Maximum 10mW (10dBm) EIRP (5150 - 5725 MHz) IEEE802.11 a/n/ Maximum 200mW (23dBm) EIRP ac mode The low band 5.15 - 5.35 GHz is for indoor use only.
  • Page 119 To remain in conformance with European spectrum usage laws for Wireless LAN operation, the above 2.4GHz and 5GHz channel limitations apply for outdoor usage. The user should use the wireless LAN utility to check the current channel of operation. If operation is occurring outside of the allowable frequencies for outdoor use, as listed above, the user must contact the applicable national spectrum regulator to request a license for outdoor operation.
  • Page 120 The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF field in excess of Health Canada limits for the general population; consult Safety Code 6, obtainable from Health Canada’s website www.hc-sc.gc.ca Caution: Radio Frequency Interference Requirements This device is restricted to indoor use due to its operation in the 5.15 to...
  • Page 121 If this equipment causes RF interference to other radio stations, promptly change the frequency being used, change the location of use, or turn off the source of emissions. Contact an authorized TOSHIBA service provider if you have problems with interference caused by this product to Other Radio Stations.

  • Page 122: Information About Intel® Amt

    1 : The interference range of this equipment is less than 10 m. : This equipment uses a frequency bandwidth from 2,400 MHz to 2,483.5 MHz. It is impossible to avoid the band of mobile object identification systems. 4. About the JEITA 5 GHz Wireless LAN supports W52/W53/W56 Channel.
  • Page 123 First, you must do the following in the BIOS setup utility: Turn on the computer while pressing the F2 key. On the BIOS setup utility screen, change AMT Setup Prompt to Enabled. Press the F10 key, and press Y key to save the settings. When the computer restarts, the message “Press [CTRL+P] to enter the MEBx Setup Menu”...
  • Page 124 Select Disabled, and press the Enter key. Press the Y key, and press the ESC key. Select MEBx Exit, and press Y key. When the computer restarts, go to BIOS setup utility. On the BIOS setup utility screen, change AMT Setup Prompt to Disabled.

  • Page 125: Information About Intel® Authenticate

    For optimum performance, use your computer product only under recommended conditions. Read additional restrictions in your product documentation. Contact TOSHIBA technical service and support, refer to TOSHIBA support section for more information.
  • Page 126 Published battery life numbers are achieved on select models and configurations tested by TOSHIBA at the time of publication. Recharge time varies depending on usage. Battery might not charge while computer is consuming full power.
  • Page 127 Wireless LAN The transmission speed over the wireless LAN and the distance over which wireless LAN can reach might vary depending on surrounding electromagnetic environment, obstacles, access point design and configuration, and client design and software/hardware configurations. The actual transmission speed is lower than the theoretical maximum speed.

  • Page 128: Index

    Index External monitor problems 6-14 AC adaptor additional 4-26 connecting 2-6 Hard disk drive automatic power off 5-8 Battery extending life 4-16 monitoring capacity 4-15 Keyboard real time clock 4-13 function keys 4-9 save mode 5-9 Function keys F1...F12 4-9 problems 6-7 Windows special keys 4-11 Bluetooth®...
  • Page 129 Keyboard 6-7 Overheating power Video mode 4-29 down 6-5 Power 6-4 Real Time Clock 6-6 Sound system 6-13 TOSHIBA support 6-16 Web Camera 3-7 Touch Pad 6-8 Wireless communication 7-5 USB device 6-11 USB mouse 6-9 Recovery hard disk drive 2-18...

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