Samsung WF361BVBEWR Training Manual page 47

5.SVC Information ( Troubleshooting)
Problem What To Do
• Perform Quick Test Mode. Check all of Water Valves visually. (Pre Wash Valve,
Cold Water Valve, Bleach Water Valve, Softener dispenses using Cold & Bleach
Water Valve, and Hot Water Valve.)
• Check if water taps are turned on fully.
• Check Water Valves and Water Level Sensor (Refer to PCB Connector Check)
• Check if there is any kink in inlet hoses.
No water Fill
• Check if inlet screens are clogged up.
• Check if water has enough pressure. If so, find out its contributors.
• Check if there is any frozen area in the unit (Drain Hose, etc)
• Measure the resistance of Water Valve Coil. (It should read 1.18K ohms. Check
Pin#1 of CN2 and PIN#1,2,7,8,9 of CN3)
• Check Pressure S/W and PCB for loose connections. (Refer to PCB Connector
Check.)
• Go to "Will Not Drain" and "Will Not Spin" and check the draining.
• Check PCB and Drain Pump for any loose wire connection.
• Perform Quick Test Mode or Board Output Test to drain.
• Use HE (High-Efficiency) or low sudsing detergent specially formulated for front
load washers.
Tub Full of Suds
• Reduce the amount of detergent for that specific load size and soil level. Keep
in mind that towel creates more suds generally.
• Reduce the amount of detergent when water is soft, or laundry is small or lightly
soiled.
• Do one more washing cycle with cold water and a table spoon of salt without
detergent.
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