Samsung FlexWash WR24M9940K Series User Manual
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Samsung FlexWash WR24M9940K Series User Manual

Samsung FlexWash WR24M9940K Series User Manual

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FlexWash™
User manual
WR24M9940K*
FlexWash(COMBO)_DC68-03768S-00_EN.indd 1
2017-10-12
6:38:57

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  • Page 1 FlexWash™ User manual WR24M9940K* FlexWash(COMBO)_DC68-03768S-00_EN.indd 1 2017-10-12 6:38:57...

  • Page 2: Table Of Contents

    Installation requirements Step-by-step installation Before you start Initial settings Laundry guidelines Guide to cleaning agents Operations Upper washer Lower washer Simple steps to start Samsung Smart Home Special features Maintenance General considerations Upper washer Lower washer Troubleshooting Checkpoints English FlexWash(COMBO)_DC68-03768S-00_EN.indd 2...
  • Page 3 Samsung Smart Home Information codes Specifications Fabric care chart Protecting the environment Specification sheet English 3 FlexWash(COMBO)_DC68-03768S-00_EN.indd 3 2017-10-12 6:38:57...

  • Page 4: Safety Information

    Safety information Congratulations on your new Samsung washer. This manual contains important information on the installation, use and care of your appliance. Please take some time to read this manual to take full advantage of your washer’s many benefits and features.

  • Page 5: Important Safety Precautions

    These warning signs are here to prevent injury to yourself and others. Please follow them explicitly. After reading this manual, store it in a safe place for future reference. Read all instructions before using the appliance. As with any equipment that uses electricity and moving parts, potential hazards exist. To safely operate this appliance, familiarize yourself with its operation and exercise care when using it.
  • Page 6 Safety information 4. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard. 5. The new hose-sets supplied with the appliance are to be used and old hose-sets should not be reused.
  • Page 7 15. Items such as foam rubber (latex foam), shower caps, waterproof textiles, rubber backed articles and clothes or pillows fitted with foam rubber pads should not be dried in the tumble dryer. 16. Fabric softeners, or similar products, should be used as specified by the fabric softener instructions.
  • Page 8 Keep all packaging materials out of the reach of children as these may be dangerous. • If a child places a plastic bag over his or her head, he or she can suffocate. If the appliance, power plug, or power cord is damaged, contact your nearest Samsung service center for service.

  • Page 9: Installation Cautions

    Do not install this appliance near a heater or any flammable material. Do not install this appliance in a humid, oily or dusty location, or in a location exposed to direct sunlight or water (rain drops). Do not install this appliance in a location exposed to low temperatures. •...

  • Page 10: Critical Usage Warnings

    • Failure to do so may result in electric shock. If the appliance generates a strange noise, a burning smell, or smoke, unplug the power plug immediately and contact your nearest Samsung service center. • Failure to do so may result in electric shock or fire.
  • Page 11 Do not attempt to repair, disassemble, or modify the appliance yourself. • Do not use a fuse (such as copper, steel wire, etc.) other than a standard fuse. • If the appliance needs to be repaired or reinstalled, contact your nearest Samsung service center.

  • Page 12: Usage Cautions

    Safety information Usage cautions CAUTION If the washer is contaminated by a foreign substance such as detergent, dirt, food waste, etc., unplug the power plug and clean the washer using a damp, soft cloth. • Failure to do so may result in discoloration, deformation, damage, or rust. The front glass (or lid) may be broken by a strong impact.
  • Page 13 Using the product for business purposes qualifies as product misuse. If the product is used for business purposes, the product will not be covered by the standard warranty provided by Samsung and no responsibility can be attributed to Samsung for malfunctions or damages resulting from such misuse.
  • Page 14 Safety information • Do not use the liquid detergent container (on applicable models only) for powdered detergent. Remove the container and put powdered detergent directly into the Main wash compartment. Do not place any objects (such as shoes, food waste, animals) other than laundry into the washer.

  • Page 15: Critical Cleaning Warnings

    Do not wash clothing with large buckles, buttons, or other heavy metal objects in the washer. Sort the laundry by color on the basis of its colorfastness and select the recommended cycle, water temperature, and additional functions. • Failure to do this may result in discoloration or fabric damage. Take care that children’s fingers are not caught in the door when you close it.

  • Page 16: Installation

    If your washer was damaged during shipping, or you do not have all of the items, contact a local Samsung service center. To prevent personal injury or strain, wear protective gloves whenever lifting or carrying the unit.

  • Page 17: What's Included

    What’s included Make sure all the parts are included in the product package. If you have a question about the washer or the parts, contact a local Samsung customer center or your retailer. 01 Lower detergent 02 Tub 03 Front door...
  • Page 18 • The number (7 to 9) of bolt caps provided depends on the model. • The appearance of the washer and provided accessories may differ by model. • To purchase an accessory or lost part, contact a local Samsung service center or your retailer.

  • Page 19: Installation Requirements

    Installation requirements Electrical supply and grounding Water supply • AC 230 V / 50 Hz fuse or circuit breaker A proper water pressure for this washing is required. machine is between 50 kPa and 800 • Use an individual branch circuit specific kPa.
  • Page 20 Installation Drain Water temperature Samsung recommends a standpipe 46 cm Do not install the washer in areas where high. The drain hose must be connected water may freeze as the washer always through the hose clip to the standpipe, and...
  • Page 21 Alcove or closet installation Minimum clearance for stable operation: Sides 25 mm Rear 152 mm 533 mm Front 51 mm If both the washer and a dryer are installed in the same location, the front of the alcove or closet must have at least a 465 cm² unobstructed air opening. Your washer alone does not require a specific air opening.

  • Page 22: Step-By-Step Installation

    Installation Step-by-step installation STEP 1 Select a location Location requirements: • A solid, level surface without carpeting or flooring that may obstruct ventilation • No direct sunlight • Adequate room for ventilation and wiring • Ambient temperature always higher than the freezing point (32 ˚F/0 ˚C) •...
  • Page 23 STEP 3 Adjust the levelling legs 1. Gently slide the washer into position. Excessive force may damage the levelling legs. 2. Level the washer by manually adjusting the levelling legs. 3. When levelling is complete, tighten the nuts using the wrench. NOTE An adjustable wrench or 17 mm open- end wrench is required to loosen or...
  • Page 24 Installation 3. Hold the adaptor and turn part (C) in the arrow direction to loosen it by 5 mm (*). 4. Insert the adaptor into the water tap, and tighten the screws while lifting up the adaptor. 5. Turn part (C) in the arrow direction to tighten it.
  • Page 25 WARNING If there is a water leak, stop operating the washing machine and disconnect from the electrical supply. Then, contact a local Samsung service centre. Otherwise, this may cause electric shock. CAUTION Do not stretch the water hose by force. If the hose is too short, replace the hose with a longer, high-pressure hose.
  • Page 26 Installation For models with an additional hot water inlet: 1. Connect the red end of the hot water hose to the hot water inlet on the back of the machine. 2. Connect the other end of the hot water hose to the hot water tap. Aqua stop hose (applicable models only) The aqua stop hose alerts users of a risk of water leaks.
  • Page 27 STEP 5 Position the drain system The pipe connector is attached on the product. NOTE A : Upper drain hose B : Lower drain hose C : Pipe Connector In a wall standpipe drain system The drain hose must be placed into a wall standpipe drain system.
  • Page 28 Installation The pipe connector can be positioned in the following ways: Over the edge of a wash basin The pipe connector (B) must be placed at a height of between 60 cm and 90 cm from the floor. To keep the spout of the drain hose bent, use the supplied plastic hose guide (A).
  • Page 29 Dimensions of the pipe connector 172 mm 67 mm 112.5 mm Ø 35 85 mm 60 mm • Check the inner diameter of the drain outlet at the installation site. • To make the washer drain properly, make sure the outer diameter of the drain hose (E) is smaller than the inner diameter of the drain outlet.
  • Page 30 Installation To position without the pipe connector If you do not use the pipe connector, each drain hose can be positioned in the following ways: Over the edge of a wash basin The drain hose must be placed at a height of between 60 cm and 90 cm from the floor.
  • Page 31 CAUTION • Connect the hose guide (A) within 7.6–12.7 cm (*) from the end of the drain hose. If the drain hose is extended beyond the end of the hose guide, mold or microorganisms could spread inside the washer. • The drain hose can be installed up to 245 cm high, but the draining capability can be reduced at the maximum height.
  • Page 32 Installation To use an extension drain hose 1. Insert the clamp ring on the black end of the extension hose. 2. Insert the extension hose in the pipe connector, and then tighten the clamp ring. NOTE Installing the extension hose requires professional assistance.

  • Page 33: Before You Start

    Before you start Initial settings Run Calibration (recommended) 4. When complete, the upper washer turns off automatically. Calibration ensures accurate weight detection by the washer. Make sure the To calibrate the lower washer tub or drum is empty before running 1.
  • Page 34 Before you start STEP 2 Empty pockets STEP 4 Determine the load capacity Empty all the pockets of your laundry Lower washer items Do not overload the washer. Overloading • Metal objects such as coins, pins, and may cause the washer to wash improperly. buckles on clothing may damage other NOTE laundry items as well as the drum or...
  • Page 35 Upper washer Laundry guidelines Use the upper washer for small loads under 1.5 kg. Short-sleeved Load Shorts Blue Jeans Cotton pants Shirts T-shirts 1.5 kg  Sports wear Sports wear Load T-shirts Shower towel Towel (small) (upper) (pants) 1.5 kg  NOTE •...

  • Page 36: Guide To Cleaning Agents

    Before you start Guide to cleaning agents Upper washer You can apply detergent manually into the tub using the provided Aqua Pebble. • Softener compartment (A): Add a recommended amount of fabric softener as instructed by the manufacturer. To apply cleaning agents to the upper washer 1.
  • Page 37 2. Put a recommended amount of liquid or powdered detergent into the provided Aqua Pebble. The Aqua Pebble has a guide line (marked ‘20 ml’) near its top, which is the max line. Do not exceed the max line. CAUTION •...
  • Page 38 Before you start 4. Add a recommended amount of fabric softener to the softener compartment. Do not exceed the max line (A). 5. Close the protective cover, and then the top door. NOTE When the cycle is complete, take out the Aqua Pebble, turn it over, and put it on the softener compartment for later use (see the figure).
  • Page 39 Lower washer • Main wash compartment (A): Add a recommended amount of liquid (or powdered) detergent to the main wash compartment. • Softener compartment (B): Add a recommended amount of fabric softener to the softener compartment. CAUTION • Do not use ball or net types of detergent. •...
  • Page 40 Before you start 3. Add a recommended amount of fabric softener to the softener compartment. Do not exceed the max line. 4. Close the top-front cover. NOTE • If you use a high efficiency (HE) detergent, apply of the recommended amount to the main wash compartment.

  • Page 41: Operations

    20 washes) is recommended. No detergent or bleach is needed. Make sure the tub is empty. After connecting the upper washer to your home network using the Samsung Smart Home app, you can control the washer remotely. When started, the Smart Control indicator blinks and 08 Smart Control the top door locks.
  • Page 42 Operations Cycle overview Cycle Description • For lightly soiled cotton, t-shirts, towels, and mixed loads. COTTON • Use to wash lightly soiled normal items, except delicate fabrics such as silk or handwash-only fabrics. • For lightly soiled items that you want to finish washing quickly. QUICK WASH NOTE Press and hold COTTON for 3 seconds.

  • Page 43: Lower Washer

    Lower washer Control panel 01 Cycle area Press to select a cycle. 02 POWER Press to turn the lower washer on or off. 03 START/PAUSE Press and hold to start operation or press to stop operation (Hold to Start) temporarily. The status bar shows current cycle information and estimated time 04 Status bar remaining or an information code if the lower washer needs to be...
  • Page 44 Operations • Extra High: Extends the spinning process to effectively remove moisture from the load. Extra High uses a stronger spinning process to remove moisture, so it is not suitable for wrinklefree or non-iron fabrics, or overloads. • High: Underwear, t-shirts, jeans, and sturdy cottons. •...
  • Page 45 • Do not add any drum cleaning agents. After connecting the lower washer to your home network using the Samsung Smart Home app, you can control the washer remotely. When started, the Smart Control indicator blinks and the 14 Smart Control front door locks.
  • Page 46 Operations Cycle overview Standard cycles Cycle Description • Regular wash for cottons, bed linens, table linens, underwear, COTTON towels, or shirts. The washing time and the rinse count are automatically adjusted according to the load. POWER BUBBLE • For badly soiled laundry. •...
  • Page 47 AIR Wash cycle AIR Wash refreshes laundry through Samsung’s unique air-washing technology without the need for water. AIR Wash is not a drying cycle. Use this only for dried laundry. Cycle Description AIR SANITIZE • Removes bad odors and bacteria from the laundry.

  • Page 48: Simple Steps To Start

    Operations Simple steps to start 1. Press POWER on the control panel of a desired washer (upper/lower) to turn the washer on. 2. Put laundry into the washer. 3. Select a cycle. 4. Change the cycle settings (temperature and/or soil level) as appropriate to the laundry. 5.
  • Page 49 To change the cycle during operation 1. Press START/PAUSE to stop operations temporarily. 2. Select a different cycle. 3. Press and hold START/PAUSE again to start the new cycle. WARNING • Do not put anything on top of your washer while it is running. •...

  • Page 50: Samsung Smart Home

    Electronics to your smart device. NOTE • The Samsung Smart Home app is designed for Android 4.0 (ICS) or higher, or iOS 8.0 or higher, and is optimized for Samsung smartphones (Galaxy S and Galaxy Note series). • On other devices, some functions may operate differently.
  • Page 51 Getting started Using Samsung Smart Home, you can control your washer from your smart device remotely. For improved performance, the content and design of the app is subject to change without notice. 1. Launch the Samsung Smart Home App on your smartphone.

  • Page 52: Special Features

    Operations Special features Child Lock To prevent children or infants from accidently starting or setting the washer, Child Lock locks all buttons except for the POWER button. Note that each washer operates independently and has its own Child Lock function. If you want to activate Child Lock for the upper or lower washer, you must press the appropriate buttons on the upper or lower washer’s control panel.
  • Page 53 3 seconds to enter the Smart Care mode. 2. Run the Samsung Smart Washer app on your mobile device, and then tap Smart Care. 3. Hold the mobile device so that the mobile device and the washer’s status bar face each other.
  • Page 54 Operations Sound Mute or unmute the sound (button beeps, indicator beeps, and chimes, etc.) Upper washer • To mute the alarm sound or beep on the upper washer, press and hold Rinse Times and Eco Tub Clean for 3 seconds. To unmute, press and hold the buttons for 3 seconds again.
  • Page 55 CAUTION • Do not open the Add Door if suds have formed inside the drum that rise above the level of the Add Door. • Do not attempt to open the Add Door while the machine is operating without first pressing START/PAUSE.

  • Page 56: Maintenance

    Maintenance Keep the washer clean to prevent its performance from deteriorating and to preserve its life cycle. WARNING Control board, heat sink, motor, inlet valve and pump are intentionally not grounded and may present a risk of electric shock only during servicing. General considerations Cleaning Surface of the washer...
  • Page 57 Add Door 1. Open the Add Door. 2. Use a wet cloth to clean the Add Door. - Do not use cleaning agents. Discoloration may occur. - Use caution when cleaning the rubber packing and the locking mechanism (A). - Dust off the door area regularly. 3.
  • Page 58 Maintenance Mesh filter Clean the mesh filter of the water hose once or twice a year. 1. Turn off the washer, and then unplug the power cord. 2. Close the taps. 3. Loosen and disconnect the water hose from the back of the washer. Cover the hose with a cloth to prevent water from gushing out.
  • Page 59 Recovery from freezing The washer may freeze when the temperature in its location drops below 32 °F (0 °C). 1. Turn off the washer, and then unplug the power cord. 2. Pour warm water over the tap to loosen the water hose. 3.

  • Page 60: Upper Washer

    Maintenance Upper washer Eco Tub Clean Eco Tub Clean is a self-cleaning cycle that removes dirt and bacteria that may occur inside the tub. We recommend running Eco Tub Clean every 20 washes. 1. Make sure the tub is empty. 2.
  • Page 61 2. Use a soft brush (for example, a toothbrush) to clean inside the compartment and remove impurities. 3. Run the RINSE+SPIN cycle to rinse the compartment. After supplying water and draining 5 times, the 18-minute cycle completes with the final spin process.

  • Page 62: Lower Washer

    Maintenance Lower washer Eco Drum Clean Perform this cycle regularly to clean the drum and to remove mold from it. 1. Make sure the drum is empty. 2. Press POWER to turn on the washer. 3. Press Eco Drum Clean. 4.
  • Page 63 Main wash compartment The main wash compartment needs to be cleaned periodically to remove buildup of laundry additives. 1. Open the top-front cover. Grasp the main wash compartment, and then pull up to remove. 2. Remove all residue and traces of accumulated laundry agents from the compartment.
  • Page 64 Maintenance Fabric softener By design, the fabric softener compartment on the lower washer is not removable to facilitate visual feedback to users. To clean the softener compartment, follow these instructions: 1. Open the top-front cover, and then remove the softener cap. 2.
  • Page 65 Emergency drain In case of a power failure, drain the water inside the drum before taking out the laundry. 1. Power off the washer, and then unplug it from the electrical outlet. 2. Gently press the top area of the filter cover to open.
  • Page 66 Maintenance Pump filter It is advisable to clean the pump filter 5 or 6 times a year to prevent it from clogging. A clogged pump filter may reduce the bubble effect. 1. Turn off the washer, and then unplug the power cord. 2.
  • Page 67 NOTE • Some pump filters feature a safety knob that is designed to prevent children from accidently opening the filter compartment. To open the safety knob of the pump filter, push in and turn it counterclockwise. The spring mechanism of the safety knob helps open the filter.

  • Page 68: Troubleshooting

    Troubleshooting Checkpoints If you encounter an issue to check with the washer, first check the table below and try the suggestions. Symptom Action • Make sure your home electrical system is providing electrical power that matches the requirements of the washer. See page Does not turn on.
  • Page 69 Symptom Action • Make sure the washer is installed on a level, solid floor that is not slippery. If the floor is not level, use the levelling feet to adjust the height of the washer. • Make sure the shipping bolts are removed. •...
  • Page 70 Troubleshooting Symptom Action • Make sure you use the recommended types of detergent. • Use high efficiency (HE) detergent to prevent oversudsing. Excessive suds. • Reduce the detergent amount for soft water, small loads, or lightly soiled loads. • Non-HE detergent is not recommended. Cannot add additional •...
  • Page 71 Symptom Action • Fully open both taps. • Make sure the temperature selection is correct. • Make sure the hoses are connected to the correct taps. Flush the water lines. • Make sure your water heater is set to supply hot water with a minimum temperature of 120 °F (49 °C) at the tap.
  • Page 72 - If you set the Child Lock for safety reasons. - When the drum wash or drum drying cycle is running that does not involve additional laundry. If an issue continues to occur, contact a local Samsung service center. English FlexWash(COMBO)_DC68-03768S-00_EN.indd 72...

  • Page 73: Samsung Smart Home

    • The old Samsung Smart Washer app cannot connect with operate. Samsung Smart Home models. • You must log into your Samsung account to use the app. • Make sure that your router is operating normally. The Samsung Smart • If the Smart Control indicator on the washer’s display...

  • Page 74: Information Codes

    Troubleshooting Information codes If the washer fails to operate, you may see an information code on the screen. Check the table below and try the suggestions. Code Action Upper Lower washer washer Check the water level sensor. • Power off and then power the washer on after 2-3 minutes, and then try again.
  • Page 75 • If the drain filter is clogged, clean the filter, and then restart the washer. Check the washing heater. 1 HC • Power off the washer, and then contact a Samsung customer service center. Check the drying heater. HC 2 •...
  • Page 76 • If the information code remains, contact a Samsung service 1 9C2 center. System failed. • Power off the washer, and then contact a Samsung service 1 SF center. Check communications between main and sub PBAs. • Try powering off and restarting the cycle.
  • Page 77 Check the fan motor. • Power off and power the machine on after 2-3 minutes, and then try again. If any information code keeps appearing on the screen, contact a local Samsung service center. English 77 FlexWash(COMBO)_DC68-03768S-00_EN.indd 77...

  • Page 78: Specifications

    Specifications Fabric care chart Bleach The following symbols provide garment care direction. The clothing care labels Any bleach (when needed) include symbols for drying, bleaching, drying and ironing, or dry cleaning when Only non-chlorine (color-safe) necessary. The use of symbols ensures bleach (when needed) consistency among garment manufacturers Tumble dry...

  • Page 79: Protecting The Environment

    Iron dry or steam temperatures No steam (added to iron) High Do not iron Medium Dry-clean Dry-clean Warning symbols for laundering Do not dry-clean Do not wash Line dry / Hang to dry Do not wring Drip dry Do not bleach Dry flat Do not tumble dry Protecting the environment...

  • Page 80: Specification Sheet

    Specifications Specification sheet “*” Asterisk(s) means variant model and can be varied (0-9) or (A-Z). Type Front loading washing machine Model name WR24M9940K* Dimensions (W × D × H) 686 x 864 x 1192 mm Water pressure 50-800 kPa Net weight 140 kg Upper washer 3.5 kg...
  • Page 81 Memo English 81 FlexWash(COMBO)_DC68-03768S-00_EN.indd 81 2017-10-12 6:39:29...
  • Page 82 Memo English FlexWash(COMBO)_DC68-03768S-00_EN.indd 82 2017-10-12 6:39:29...
  • Page 83 Memo English 83 FlexWash(COMBO)_DC68-03768S-00_EN.indd 83 2017-10-12 6:39:29...
  • Page 84 QUESTIONS OR COMMENTS? COUNTRY CALL OR VISIT US ONLINE AT SINGAPORE 1800-SAMSUNG(726-7864) www.samsung.com/sg/support 1800-22-8899 (HHP) MALAYSIA 1800-88-9999 (OTH) www.samsung.com/my/support +603-7713 7420 (Overseas contact) DC68-03768S-00 FlexWash(COMBO)_DC68-03768S-00_EN.indd 84 2017-10-12 6:39:29...

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