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Faults
The programme is taking
longer than usual.
The length of the
programme changes
during the wash cycle.
Residual water in the
care-product
compartment.
Odours in the washing
machine.
Repeated, intensive
foaming.
Detergent/fabric softener
drips off the seal and
collects on the door or in
the seal fold.
i-Dos iIô default setting
deleted.
¢ in the display panel
Home Connect is not
working.
Loud noises, vibrations
and machine "wandering"
during the spin cycle.
The display panel/
indicator lights do not
work while the appliance
is running.
There is detergent
residue on the laundry.
Cause/remedy
Not a fault – the unbalanced load detection system is adjusting an
■
imbalance by repeatedly redistributing the laundry.
Not a fault – the foam detection system is active – a rinse cycle has been
■
switched on.
Not a fault – the programme sequence is optimised for the specific washing
process. This may change the length of the programme shown on the display
panel.
Not a fault – the effectiveness of the care product is not affected.
■
Clean the insert if necessary. ~ Page 43
■
Run the Drum clean 90 °C or Cottons 90 °C programme without laundry.
Add standard washing powder or a detergent that contains bleach.
Note: .
To prevent foaming, only use half the amount of detergent
recommended by the detergent manufacturer. Do not use detergents that are
intended for woollens or delicates.
Check the basic dosage settings and dosage strength.
■
If required, use a different liquid detergent.
■
There is too much detergent/fabric softener in the dispensers. Observe the
max markings in the dispensers.
All settings are changed when the menu setting i-Dos iIô : Content is
changed. ~ Page 37
Wi-Fi is switched on but the connection to the home network could not be
established. Check whether your home network is available or reconnect to the
home network.
You can find solutions to problems with Home Connect at
www.home-connect.com.
Is the appliance level? Level the appliance. ~ Page 20
■
Are the appliance's feet secured? Secure the appliance's feet. ~ Page 20
■
Have the transport locks been removed? Remove the transport locks.
■
~ Page 16
Has there been a power failure?
■
Have the fuses blown/has the circuit breaker tripped? Switch on the circuit
■
breaker/replace the fuses.
If the fault occurs repeatedly, call the after-sales service.
■
Some phosphate-free detergents contain water-insoluble residue.
■
Select Rinse / Freshen Up or brush the laundry after washing.
■
Faults and what to do about them.
en
67
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