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24
Help and Support
24.1
Register your TV
Register your TV and enjoy a range of benefits
including full support (including downloads),
privileged access to information about new products,
exclusive offers and discounts, the chance to win
prizes and even participate in special surveys about
new releases.
Go to www.philips.com/TVsupport.
24.2
Using Help
This TV offers help on screen .
Open Help
Press , select Help and press OK.
To read the Help as a book, select Book. To search
for a keyword, select Keyword.
You can also open Help in the TV menu.
Before you execute the Help instructions, close Help.
For some activities, like Text (Teletext), the colour
keys have specific functions and cannot open Help.
TV Help on your tablet, smartphone or computer
To carry out extended sequences of instructions more
easily, you can download the TV Help in PDF format
to read on your smartphone, tablet or
computer. Alternatively, you can print the relevant
Help page from your computer.
To download the Help (user manual) go
to www.philips.com/TVsupport.
24.3
Troubleshooting
Switch On and Remote Control
The TV does not switch on
• Disconnect the power cable from the power outlet.
Wait for one minute then reconnect it.
• Make sure that the power cable is securely
connected.
Creaking sound at startup or switch off
When you are switching the TV on, off or to standby,
you hear a creaking sound from the TV chassis. The
creaking sound is due to the normal expansion and
contraction of the TV as it cools and warms up. This
does not affect performance.
TV does not respond to the remote control
The TV requires some time to start up. During this
time, the TV does not respond to the remote control
or TV controls. This is normal behaviour.
If the TV continues to be unresponsive to the remote
control, you can check if the remote control is working
by means of a mobile phone camera. Put the phone
in camera mode and point the remote control to the
camera lens. If you press any key on the remote
control and you notice the infra red LED flicker
through the camera, the remote control is working.
The TV needs to be checked.
If you do not notice the flickering, the remote control
might be broken or its batteries are low.
This method of checking the remote control is not
possible with remote controls which are wirelessly
paired with the TV.
The TV goes back to standby after showing the
Philips startup screen
When the TV is disconnected and reconnected to the
power supply in standby mode, the startup screen is
displayed and then the TV returns to standby mode.
This is normal behaviour. To switch on the TV from
standby mode again, press on the remote control
or on the TV.
The standby light keeps on blinking
Disconnect the power cable from the power outlet.
Wait 5 minutes before you reconnect the power
cable. If the blinking reoccurs, contact Philips TV
Consumer Care.
Channels
No digital channels found during the installation
See the technical specifications to make sure that
your TV supports DVB-T or DVB-C in your country.
Make sure that all cables are properly connected and
that the correct network is selected.
Previously installed channels are not in the channel
list
Make sure that the correct channel list is selected.
DVB-T2 HEVC channel
See the technical specifications to make sure that
your TV supports DVB-T2 HEVC in your country and
reinstall DVB-T channel.
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