Troubleshooting Guide - curt ECHO 51180 Installation Manual

TROUBLESHOOTING GUIDE

Condition
LED does not light
Unable to connect to mobile devices
Solid red LED for more than 10 seconds
Flashing red LED
No trailer brakes, pedal or manual
No trailer brakes (pedal
or manual) and app signals 'disconnect'
No response on manual
override or brake output
Reduced braking power on
manual override or brake output
Trailer brakes on all the time (LED is red)
App signals 'low voltage'
App signals 'overload'
NOTICE
Screen
Problem Cause
No power to brake controller,
no ground on vehicle 7-way
No power to brake controller,
no ground on vehicle 7-way
Invalid Bluetooth PIN
Reset Bluetooth connection
Hardware fault
Contamination in trailer plug socket
Short in trailer brake wiring
Accelerometer error
Short or overload in trailer brakes
Mis-wired 7-way connector
Improper or corroded trailer wiring
Weak or missing ground
Loss of trailer connection,
unplugged or bad wiring
Mis-wired 7-way connector
Improper or corroded trailer wiring
No or intermittent power to controller
Weak or missing ground
Wireless connectivity error
Weak or missing ground
Improper max power or sensitivity settings
Improper or corroded trailer wiring
Mis-wired 7-way trailer connector
Low battery voltage
Trailer brakes are overloaded
If a communication error occurs between
the app and the brake controller, condition
notifications from controller will not be sent
Possible Solution
Check vehicle power and ground wiring
Trailer mode not activated for vehicle
Some vehicle's require a trailer to activate 7-way power. If a
trailer is not available, the CURT 7-way tester #58272 may
be used to complete setup / troubleshoot
Check Echo LED status for power
Input PIN from label or quick reference card. Enable Bluetooth
or grant permissions. Check smartphone compatibility
Select trailer profile, tap the Echo device name, then
tap the trash can icon to remove. In OS Settings, go
to Bluetooth connections and 'forget the device'
Contact CURT Product Support
Check for clean and dry trailer plug
Locate and correct short
Unplug the brake controller and plug it back in
Troubleshoot trailer brake circuit per
brake manufacturer's instructions
Confirm vehicle and trailer 7-way connections
Confirm vehicle and trailer 7-way connections
Confirm vehicle and trailer 7-way connections
Check Bluetooth and application settings
Confirm vehicle and trailer 7-way connections
Check Bluetooth and application settings
Increase max power or sensitivity settings
Confirm vehicle and trailer 7-way connections
Check vehicle battery and replace if needed
Confirm vehicle 7-way connections and wiring
Reconnect the trailer connector
Confirm vehicle 7-way connections and wiring
Check trailer brake wiring for short circuits
The brake controller will continue to function
properly at the most recently programmed settings
and braking operation will not be affected
PAGE 7 • 51180-INS-RG • 877.287.8634
CURTMFG.COM
• NEED ASSISTANCE? •