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Section 3. Limited Warranty and Remedies
3.1 Limited Warranty. Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of
material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's
published specifications for the Product during the Warranty Period. Such limited warranty does not apply to the Software
contained in the product or purchased by Customer which shall be subject to the accompanying end user license
agreement provided with the Product. Synology provides no warranty for Refurbished Product sold as "as is" or with "no
warranty".
The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products
from Synology's affiliate, resellers, and Synology-authorized distributors. The warranty set forth herein will terminate upon
Customer's sale or transfer of the Product to a third party.
3.2 Exclusions. The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed
or used in a manner not specified or described in the Product, specifications, or its related documents, or in any way
misused, abused, or damaged; (b) has been damaged caused by accident, fire, liquid contact, earthquake, other external
factor or product use in improper environment; (c) has been disassembled without authorization from Synology; or (d) with
cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not
limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or
workmanship; (e) serial number has been removed or defaced from Product, resulting in not able to identify; (f) has been
damaged or out of order because Customer fails to implement any correction, modification, enhancement, improvement or
other update made available to Customer by Synology, or because Customer implements, installs or uses any correction,
modification, enhancement, improvement or other update made available by any third party; (g) has been damaged, out-of-
order, or incompatible due to installation or use with items not provided by Synology other than the hardware, software or
other accessory for which the Product is designed.
Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance
and functions by Synology. Synology may refuse to provide any warranty services, including but not limited to product
repair, technical support, and product replacement as described in Section 3.3 to any Product under any of the above
situations.
3.3 Warranty Support and Exclusive Remedy. If Customer gives notice of noncompliance with any of the warranties set
forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the
noncompliance by Synology, Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the
Product, (b) provide technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete
Product in accordance with Section 3.4 The foregoing sets forth Synology's entire liability and Customer's sole and
exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product. Customer
will reasonably assist Synology to diagnose and validate any nonconformity with the Product. Please note that the warranty
support does not apply to rescue of the data stored in Synology Product or its backup. Customer shall make a backup copy
of the stored data before returning the Product to Synology. Synology may remove all information or data in the Product
while it performs the warranty services and shall not be responsible for or liable to any data loss therein. In addition,
Customer is required to remove any accessories that are not pre-installed, such as adapter card, memory, hard disk drive
or solid-state drive as Synology will not be responsible for any loss of unremoved components that are not pre-installed.
3.4 Return. For warranty claims, the Customer must return the complete Product to Synology in accordance with this
Section 3.4. Any returned Product which (a) has been disassembled (except under the direction of Synology); or from
which (b) the serial number has been removed or defaced, causing inability to identify, or which (c) was damaged on the
way of return because of improper packaging (including but not limited to scratches and deformation), will be refused and
returned to Customer at Customer's expense. Any Product must be returned in the same condition as it was received from
Synology to the address designated by Synology, freight pre-paid, in packaging sufficient to protect the contents thereof.
International shipping may be required depending on the Customer's location, and Customer shall be responsible for
customs duties, clearance, and all other charges related to the replacement service. Customer is responsible for insurance
and risk of loss and/or damage with respect to returned items until they are properly received by Synology.
3.4.1 General Replacement Service. Any Product returned by Customer under Section 3.3 must be made in
accordance with Synology's then-current replacement procedures with the purchase receipt or invoice. You may
see more information on the replacement procedure at
3.4.2 Extended Warranty Plus Service. (Only applicable to the Customer purchasing Extended Warranty Plus)
(a) Standard Direct Replacement service: Regarding Standard Direct Replacement service, the Customer must
return the nonconforming Product recognized by Synology to the designated return service center at Customer's
expense first. The replacement will not be shipped until the nonconforming Product is received at Synology's
designated return service center.
(b) Advanced Direct Replacement service: Regarding Advanced Direct Replacement service, Synology will ship the
replacement Product to the address specified by the Customer before the Customer returns the nonconforming
Product. Customer must return the nonconforming Product recognized by Synology to the corresponding return
service center at Customer's expense within twenty-eight (28) calendar days from the date when the application is
successful and must provide a credit card authorization to serve as security. The credit card authorization will be
How do I make a warranty claim for my Synology product?
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