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Troubleshooting
Philips Shaver Series 5000
My Philips Shaver is leaking
If you see water leaking from your Philips Shaver, there is no need to worry. Find out the possible
causes and solutions to this problem in our article.
There is some water inside your shaver
After cleaning your Philips Shaver or using it in the shower, some water may settle between its
inner body and the outer shell. This water seeps out by itself over time and it may seem like the
shaver is leaking.
However, please be assured that the inner body of your shaver is completely waterproof. This
means that the water cannot reach the machinery of your shaver. You can continue to use your
shaver without any trouble.
To avoid this issue, always shake off your shaver after washing it and let it completely air dry
before use.
My Philips Shaver is making a loud noise
If your shaver is making a strange or loud noise, it is probably because it is not assembled
correctly. This can cause a rattling noise and we advise that you reassemble your shaver. For
full instructions on how to do it, refer to your user manual
My Philips Shaver is not turning on
If your Philips Shaver is not working or turning on, read below the possible causes and our
advice on how to solve them yourself.
Your Philips Shaver is not charged
If you have a rechargeable Philips Shaver, it is possible, that its battery has run out. We
advise you to charge your shaver and then try turning it on again. For details on how to
charge your shaver, please refer to the user manual.

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Summary of Contents for Philips 5000 Series

  • Page 1 Philips Shaver Series 5000 My Philips Shaver is leaking If you see water leaking from your Philips Shaver, there is no need to worry. Find out the possible causes and solutions to this problem in our article. There is some water inside your shaver After cleaning your Philips Shaver or using it in the shower, some water may settle between its inner body and the outer shell.
  • Page 2 If your Philips Shaver is not rechargeable then it should be plugged in to a working electric socket while in use. Your Philips Shaver is dirty It is possible that your shaver does not turn on or move because it is dirty. There can be hair or dirt particles stuck inside it, causing the shaving heads to be blocked.
  • Page 3 Your Philips Shaver is damaged It is possible that your Philips Shaver is damaged to such an extent that the motor cannot run anymore. In this case, please contact us to see how we can further help. My Philips Shaver is not giving good results If your Philips Shaver is not giving the desired results that you expected, read the possible causes below and our advice on how to resolve them.
  • Page 4 Allow your skin an adjustment period If you are a new user of the Philips Shaver, keep in mind that your skin needs to adapt to the electric razor. This means that your skin may feel slightly irritated in the beginning. Allow yourself an adjustment period of two to three weeks with your new Philips Shaver.
  • Page 5 My Philips Shaver is not working If your Philips Shaver is not working or turning on, read below the possible causes and our advice on how to solve them yourself. Your Philips Shaver is not charged If you have a rechargeable Philips Shaver, it is possible, that its battery has run out. We advise you to charge your shaver and then try turning it on again.
  • Page 6 Now try turning the shaver on again. Your Philips Shaver is damaged It is possible that your Philips Shaver is damaged to such an extent that the motor cannot run anymore. In this case, please contact us to see how we can further help.