Pure Enrichment PUREZONE TURBO User Manual page 10

PUREENRICHMENT APP TROUBLESHOOTING
My smart air purifier isn't connecting to the PureEnrichment app.
• Make sure your phone has Bluetooth® turned on and is not
currently connected to another Bluetooth device.During the
setup process, you must be on a secure network. Confirm that
the network is working correctly.
• Make sure the Wi-Fi password you entered is correct.
• There should be no spaces at the beginning or end of the
password.
• Test the password by connecting a different electronic device to
the router.
• If you're manually typing in the SSID and password, double
check that both are entered correctly.
• Try moving your air purifier closer to the router. Your phone
should be as close as possible to your air purifier.
• Your router may need to be at a higher location, away from
obstructions.
• Make sure your air purifier and router are away from appliances
(such as microwave ovens, refrigerators, electronic devices,
etc.) to avoid signal interference.
• If you're using a VPN, make sure it's turned off while setting up
your air purifier.
• Disable portal authentication for your Wi-Fi network. If portal
authentication is enabled.the air purifier will not be able to
access your Wi-Fi network, and setup will fail.
NOTE: Portal authentication means that you need to sign in to your
W-Fi network through a web page before you can use the Internet.
My air purifier is offline.
• Make sure the air purifier is plugged in and has power, then
refresh the PureEnrichment menu by swiping down on the
screen.
• Make sure your router is connected to the internet and your
phone's network connection is working.
• Delete the offline air purifier from the PureEnrichment app and
reconfigure the air purifier with the PureEnrichment app.
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PUREENRICHMENT APP TROUBLESHOOTING
NOTE: Power outages, internet outages, or changing Wi-Fi routers
may cause the air purifier to go offline.
If your problem is not resolved by the solutions listed above, contact
Pure Enrichment for assistance by emailing help@pureenrichment.
com.
WARRANTY
PureZone Turbo comes with an industry-leading 5 Year Warranty
that begins on the date of purchase.
The warranty applies to the air purifier and necessary parts and labor
relating thereto. The warranty does not apply to damage resulting
from failure to follow the operating instructions, accidents, abuse,
alterations, or disassembly by unauthorized individuals.
PRODUCT REGISTRATION
To ensure your full warranty, and to receive product updates and
streamlined customer support, remember to register your product at:
pureenrichment.com/productregistration
ARE YOU 100% SATISFIED?
If you have product questions or concerns, don't hesitate to contact
us directly at:
Email: help@pureenrichment.com
Phone: (657) 275-3737
(Available Monday-Friday, 8am-5pm PST)
Pure Enrichment has an award-winning warranty, exchange, and
customer service program that guarantees hassle-free solutions to
any issue you might have within 24 hours!
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