Contents Contents ............................Introduction ..........................4 How to set up the Polycom VVX500 and VVX600 ................ Phone Keys and Hardware ......................Using your Phone ........................... Home view ........................... 5 Lines view ............................ 5 Calls view ............................. 6 Understanding Phone Icons and Status Indicators ..............
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Working with a Corporate Directory .................... 17 To view the Corporate Directory ....................17 To search the Corporate Directory ....................17 To dial a Corporate Directory contact ..................17 Controlling What is Heard .......................18 Updating the Incoming Call Ring Tone ..................18 Updating a Contact's Ring Tone ....................
Introduction Polycom VVX500 and VVX 600 Guide This user guide will help you to navigate and use your VVX500 or VVX 600 phone as the guide can be used for both handsets. It will give you an overview of your phone, and walk you through tasks so you can successfully use your phone to perform basic and advanced phone functions.
Using your phone Home view Home view displays your phone line, messages settings and information. At the bottom of Home view is the Page Indicator which shows how many pages of icons Home view displays Home view displays the following icons: •...
Calls View You can access Calls view (shown below) if your phone has multiple calls in progress, or you have one held call. Use the up and down arrow keys to see all your calls. If your phone has multiple lines then the calls display under the associated line. Call colour indicates status: •...
Answering Calls All incoming calls display in an Incoming Call window, as shown next. To answer calls, do one of the following: • To use the handset, pick up the handset • To use speakerphone press or press answer • To use your headset press the headset button If you’re already in handset, speakerphone, or headset mode, press Answer, and the phone will automatically use the mode you’re in.
Answering calls automatically You may find it convenient if your phone is set to auto-answer calls, so you don’t have to press a key to answer a call. If you enable this feature, your phone will automatically answer incoming calls using the speakerphone. Your system administrator sets how many times your phone will ring before the call is auto-answered.
Placing Calls You can place a call using the handset, speakerphone, or headset. You can dial the number first, and then choose the method — by picking up the handset, pressing , or choose the method first, and then dial the number. You can place calls in these ways: •...
Placing Calls from Favourites, Lists and Directories In addition to the Dialler, you can place calls from the Recent Calls list, Favourites list or your Directory. Alternatively you can quickly call a favourite from Home or Lines view. To call from the Recent Calls list: Access your Recent Calls list by doing one of the following: From the Home screen, tap Directories, and tap Recent Calls.
Redialling Numbers To dial the last number you called, press the right arrow key for the Placed Calls list. The first number in the list is the last call you placed. To redail a number: From the Dialler (shown right), tap the first number in the list. Place the call.
To place a three way call on hold: • From Lines or Calls view, press Hold. If you’re in Calls view, be sure to highlight the conference first. The other two people in the call are held. The following example shows a held three way call in Calls view.
To listen to voicemail messages: • On the status bar tap and tap Message Centre. Or from the Home screen tap Messages and then tap Message Centre • If multiple lines are configured on your phone, the Line Select screen displays. Tap the line that has the message.
To clear certain calls from the list: • From your Recent Calls list, tap to clear all the calls in the list, or just a specific time. You can also choose to clear only those calls that currently display on the screen. Working with Your Contact Directory You can store a large number of contacts in your phone’s local Contact Directory (shown below).
To view contact information: • From your Contact Directory, tap the contact. The contact’s information screen, including the contact’s name and phone number, displays (as shown next). Additional information—such as a job title, label, or email address—may also display. To search for a contact: •...
• Tap Job Title, and enter the contact’s job title, such as Manager. • Tap Email, and enter the contact’s email address. • Tap Favourite Index, and enter a favourite index number. The number can be any unused value, up to a maximum value of 9999. A contact that has a favourite index number will automatically display in your Favourites list.
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Working with a Corporate Directory You may have access to portions of a Corporate Directory. The Corporate Directory is non-editable; your administrator determines which contacts you can see. From the Corporate Directory you can do the following: • Search for contacts. •...
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Controlling What is Heard You can change what you hear by doing the following: • Updating the incoming call ringtone • Changing the ringer volume • Updating a contact's ringtone • Muting the microphone • Changing the speakers volume • Change where you hear sound effects Updating the Incoming Call Ring Tone You can choose a distinctive ring tone for your phone to identify it when it rings.