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SMART DIAGNOSIS
This feature is only available on models with the c
or d logo.
Use this feature to help you diagnose and solve
problems with your appliance.
NOTE
• For reasons not attributable to LGE's
negligence, the service may not operate due to
external factors such as, but not limited to, Wi-
Fi unavailability, Wi-Fi disconnection, local app
store policy, or app unavailability.
• The feature may be subject to change without
prior notice and may have a different form
depending on where you are located.
Using LG ThinQ to Diagnose
Issues
If you experience a problem with your Wi-Fi
equipped appliance, it can transmit troubleshooting
data to a smartphone using the LG ThinQ
application.
• Launch the LG ThinQ application and select
the Smart Diagnosis feature in the menu.
Follow the instructions provided in the
LG ThinQ application.
Using Audible Diagnosis to
Diagnose Issues
Follow the instructions below to use the audible
diagnosis method.
• Launch the LG ThinQ application and select
the Smart Diagnosis feature in the menu.
Follow the instructions for audible diagnosis
provided in the LG ThinQ application.
1
Close the freezer and fridge doors, then press
and hold the Lock button to activate the lock
function.
• If the display has been locked for over 5
minutes, you must deactivate the lock and
then reactivate it.
2
Press and hold the Fridge button for 3
seconds or longer.
• The control panel will be turned off, and
then '3' will be displayed on the fridge
temperature display part.
3
Open the freezer and fridge door, and then
hold the phone on the upper right speaker
hole.
4
After the data transfer is complete, the
diagnosis will be displayed in the application.
NOTE
• For best results, do not move the phone while
the tones are being transmitted.
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