Nielsen-Kellerman SpeedCoach XL1 Troubleshooting

My unit froze while trying to recall data and I can't get it to work now.
Code versions H1.09 and lower had a bug that sometimes resulted in the unit locking up
while reviewing data. This error was corrected in code version H1.10. If you experience this
error, contact NK to have the XL unit upgraded to the current code version.
To determine what your unit's code version is, press the top right button to go to the Main
Menu, and scroll down to "About."
I tried all those things and it still doesn't work!
Do a "FULL SYSTEM RESET" as described below.
If you have determined that your unit is set up correctly and still not working properly, per-
form a Full System Reset. This function is like rebooting your computer, and often times fi xes
unidentifi able issues. Performing the Full System Reset will return ALL settings to the factory
default settings, and ALL memory is erased. Therefore, if you have adjusted your calibration
number, you will have to reset it. If you have set the unit's name, group name and private
ID, you will have to reset these. You can also perform a "soft"reset from the "system settings"
menu. Otherwise, you can perform a "hard" reset as described below.
The unit must be switch off to perform this reset.
Then press the following buttons in this order to initiate the Full System Reset:
1. Hold buttons and at the same time with your thumbs for 3 seconds.
2. While continuing to hold and
left index fi nger for 2 seconds, and then release your index fi nger, still holding
buttons.
3. Then press button by rocking your left thumb down onto this button.
This should turn the power on and start the Full System Reset sequence. Release all the but-
tons. After the Reset, your contrast will be returned to the factory setting of 11 and all memory
will be cleared.
If you've performed a Full System Reset and the unit is still not working
properly, contact NK on info@nk.com.au.
Page 4 Revised May 2008
buttons, press and hold button with your
NIELSEN-KELLERMAN
19 Bancks Cres McKELLAR ACT 2617
www.nk.com.au
email: info@nk.com.au
Phone: 02 6258 9380
Fax: 02 6258 2546
SpeedCoach XL1, XL2, XL3 & XL4
First try to determine what exactly isn't working – is the Coach or Boat unit the problem? If the
unit in the boat shows numbers and appears to be working correctly, skip down to the next
checklist. If not, check that:
1. The unit is snapped securely into the docking station and the lanyard is not in the way.
2. There is an impeller on the bottom of the hull and it is spinning freely. The wiring is installed
correctly and intact. Check to make sure both the black seat sensor and blue speed sensor are
still taped securely to the deck or bottom of the boat, within an inch or so of the correspond-
ing sensor.
3. On a rowing shell, the unit's stroke mode is set to "Seat" . (The stroke mode setting is under
System Settings in the Main Menu.) On a boat that does not have a moving seat (so does not
use a magnet & the stroke rate sensor), set the mode to "impeller" .
4. On a rowing shell, there is a magnet under the stroke's seat. If you do not have a magnet, the
unit can be set to the Impeller stroke mode. This method calculates the stroke rate based on
the changes in boat speed.
5. The calibration number is correct. (The factory setting is 1.000.) The calibration number for
the unit is displayed in the Main Menu, under Calibration.
6. All units are charged (It is preferable to charge the battery before the SpeedCoach XL's bat-
tery is completely dead).
7. If you are still unable to fi nd the problem, use a different SpeedCoach in your boat. It can
and
be any model (Red, Gold or XL). If the new unit does not work either, then there is a problem
with the boat's wiring. If the new unit works properly, then there is a problem with the original
SpeedCoach unit. Try performing a Full System Reset (see last section). If that does not remedy
the problem, contact NK.
My unit says 1% FULL while charging, even after it's been charged for a
few hours.
The fi rst time a unit is charged, as well as after a Full System Reset, the XL battery must be
"taught" what 100% full is. The battery must be plugged in overnight to achieve a full charge,
and the unit will shut off when it's fi nished charging.
If your unit's battery indicator still does not display a full charge after an overnight charge, try
using a different charger. If the new charger successfully charges the unit, then the original
charger is faulty and should be returned to NK. Otherwise, try a full system reset.
Troubleshooting
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