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Summary of Contents for AstroNova TrojanLabel T3-OPX
- Page 1 S E R V I C E G U I D E...
- Page 2 T3-OPX Service Guide Part Number 22834700-EN-E Revision 1.0 6/2020 ® ® TrojanLabel , An AstroNova Company World Headquarters 600 East Greenwich Ave., West Warwick, RI 02893 Tel: (877) 757-7978 E-mail: trojanlabel@astronovainc.com www.trojanlabel.com Confidential, Not for Redistribution...
- Page 3 This manual is copyrighted with all rights reserved. No part of this manual may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form by any means without written permission of AstroNova. Trademarks TrojanLabel®...
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Page 4: Table Of Contents
Contents Chapter 1: Introduction ........5 Intended Audience . -
Page 5: Introduction
Introduction Intended Audience This service guide describes how to service and repair the T3-OPX. This guide is intended for use by qualified service and maintenance personnel. For operation and configuration information, refer to the T3-OPX User Guide. Note: This service guide is for use by authorized service and maintenance personnel. Do not distribute it to others. -
Page 6: Safety When Working With Electricity
Introduction • when soldering • when using solvents, cleaning agents or other chemicals Protective Equipment Danger: Risk of injury in case of missing or faulty protective equipment. • After performing maintenance work, attach all safety equipment (covers, safety precau- tions, ground cables, etc.). •... -
Page 7: System Overview
Introduction If an Accident Occurs • Proceed in a very cautions and calm manner. • Avoid endangering yourself. • Switch the power off. • Request medical help (emergency physician). • Call for first aid if necessary. System Overview General Description The machine consists of a metal cabinet, ink delivery system, service door, print engine, embedded PC, touchscreen, media sensor, printhead and four ink cartridges. -
Page 8: Diagnostic Setup
Diagnostic Setup External Cable Connections TeamViewer TeamViewer is a free application available online. To connect to the printer via TeamViewer, enter the TV ID of the unit located in the Settings tab in the Trojan UI. Password will be displayed on the Trojan touchscreen when attempting to connect. Alternatively, the “master password”... - Page 9 Diagnostic Setup External PC to Webpath An external USB A-miniB cable is needed for connection between a PC and the T1030 PCB. The USB B side will connect to a standard PC USB slot. The USB miniB side should be inserted into the T1030 open miniB USB connector.
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Page 10: Common Service Procedures
Common Service Procedures Removing External Covers Most procedures in this guide require access to internal printer components such as printed circuit boards (PCBs), fans, etc. Use the following instructions to remove external cover panels and access internal components. Before starting work, review the instructions and perform the minimum amount of disassembly required. - Page 11 Common Service Procedures To remove the right side cover, remove the ten hex screws (ISO7380-M4x6-A2) and carefully remove the cover from the printer. To remove the left side cover, remove the ten hex screws (ISO7380-M4x6-A2) and carefully remove the cover from the printer. T3-OPX Service Guide Confidential, Not for Redistribution...
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Page 12: Installing External Covers
Common Service Procedures Installing External Covers After performing service work, use the following instructions to install the external cover panels. To install the top cover, position the cover on the printer and secure it with six hex screws (DIN7991-M4X8-A2). Use caution and avoid catching any harnesses during cover installation. - Page 13 Common Service Procedures To install the left side cover, position the cover on the printer and secure it with ten hex screws (ISO7380-M4x6-A2). T3-OPX Service Guide Confidential, Not for Redistribution...
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Page 14: Print Engine Replacement
Print Engine Replacement Original Engine Removal Ensure all inks have been removed from the system. Install the orange ink cavity filler for shipping. This will be included in the replacement engine packaging. Remove the printer top cover and right side cover. See “Removing External Covers”... - Page 15 Print Engine Replacement Swing open the flat flex cable bracket and tape cables as shown. Insert 15141120 print module and secure using three hex screws (DIN912-M4x8-A2). Remove the tape from the flat flex cables. Snap the flat flex cable bracket back into place. Connect the three flat flex cables from 15141120 print module to ATA15141300 Main PCA board assembly.
- Page 16 Print Engine Replacement 4_MECH_INIT - This will move the print bar and sled and set some states. This also sets the PPS to 2500. Depending on OEM strategy, this distance might change. Note that during this, you will likely see the following message. This indicates that the engine has not been purged, so the user should not attempt to print.
- Page 17 Print Engine Replacement 7_1 PRINT HEIGHT TEST AND SET - Test the print height of the print. Run script: 7_1 Print height test and set.bas Test different heights. Start with 5250 and move from there. The target is to touch the crash plate, but not push it down.
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Page 18: Shipping The Original Engine
The process will use the “purge height” in the settings menu. Shipping the Original Engine Place the original print engine in the replacement print engine packaging. Return the original print engine to AstroNova via the return merchandise authorization (RMA) process. T3-OPX Service Guide... -
Page 19: Pcb Replacement
After replacing any internal PCB, perform a firmware update via the Trojan Control Updater. All removed boards should be packaged in the replacement part packaging and returned to AstroNova via the return merchandise authorization (RMA) process. Replacing the Internal PC (T3OPX-ECM) If possible, use TeamViewer to remotely log into the internal PC. -
Page 20: Replacing The Webpath Pcb (T1030)
PCB Replacement Turn the printer power on. Use TeamViewer to remotely log into the new internal PC. Edit the “settings.ini” file to mirror the settings from the original “settings.ini” file. If the print height (PPS) could not be recovered from the original ECM, the print height test and set will need to be re-run to find the applicable print height setting. - Page 21 PCB Replacement Installing and Configuring the Micro Disk Follow these instructions only if indicated by the webpath PCB (T1030) replacement procedure. See “Replacing the Webpath PCB (T1030)” on page 20. If a replacement webpath PCB (T1030) does not work with the system’s original micro disk, you can install and configure the new micro disk.
- Page 22 PCB Replacement Run the following commands via a micro USB connection to T1030 on an external PC with Tera Term with a baud rate of 921600. lcal1 x.xxxx lcal2 x.xxxx lcal3 x.xxxx lcal4 x.xxxx lzero (sets sensors to zero) savevars (permanently saves entered calibrations) Check that each sensor is working correctly.
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Page 23: Replacing The Hp Mpca
PCB Replacement Useful Webpath Commands • lsdbg 2 - enable load cell debug output • lsdbg 0 - disable load cell debug output • calall - calibrates the printer to the table and sets the 0 print height • lcalx - outputs the calibration value of x (1-4) load cell. Replacing the HP MPCA Disconnect all power from the printer. - Page 24 PCB Replacement Remove the board stack by removing the four mounting screws (DIN7991-M6x16-A2). Remove all connections from the MPCA. Remove the seven screws and washers to remove the MPCA. Replace the original MPCA with the new MPCA. Replace all seven screws and washers. Re-connect all MPCA connections.
- Page 25 PCB Replacement While in MFG mode, run the following scripts from the OPX Sharepoint: \HP Callisto - Documents\Production\T3OPX_Remanufacturing_Scripts_Version_4.0TL 0_OOBE_BYPASS Expected output: DSID_IDS_FIRST_CHARGE_REQUIRED = 0->0 DSID_INK_SUPPLY_OOBE_COMPLETE = 0->1 DSID_FM_PEN_STARTUP_STEP = 0->999 DSID_IDS_STARTUP_ALLOWED = 0->1 DSID_PEN_PRINTER_STARTUP_BITS = 0->0 DSID_OOBE_STATE = 1->255 DSID_CAL_OOBE_STATE = 0->2 DSID_CAL_OOBE_PROGRESS = 0->0 DSID_BDD_FAIL_MASK = 16->16 DSID_MACHINE_STATE = 2->2...
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Page 26: Replacing The Hp Ink Short Pcb
PCB Replacement • PUT the bnb_idle.xml as shown below <?xml version="1.0" encoding="UTF-8" ?> <ompcap:OemsiMediapathFunc xmlns:ompcap="http://www.hp.com/schemas/imaging/con/ledm/oemsimediapa thcap/2008/03/21"> <ompcap:CmdCode>18</ompcap:CmdCode> <ompcap:Result>0</ompcap:Result> <ompcap:InputParam type="string">oem_bnb_replacement_cmd</ompcap:InputParam> </ompcap:OemsiMediapathFunc> Perform a hard power cycle. Using the power button will not work. You must disconnect the unit from power by unplugging from the wall or flipping the main power switch. Reinstall all removed covers. - Page 27 PCB Replacement Reconnect the two flat flex cables. No reprogramming is necessary. T3-OPX Service Guide Confidential, Not for Redistribution...
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Page 28: Fan Replacement
Fan Replacement Replacing the Print Unit Fan (FAN4001) Disconnect all power from the printer. Remove the top cover. The front top cover may be removed for better visibility but is not required. Disconnect the problem fan(s) from the T1030. Remove all zip ties from the wire bundle back to the problem fan(s). Remove four screws and washers from every fan that is being replaced. - Page 29 Fan Replacement Replace the problem fan(s) while keeping the orientation the same. Refer to the image below for orientation if needed. Zip tie the wire bundle as shown in the above two images. Connect the replaced fan(s) to the T1030 connectors shown above. No reprogramming is necessary.
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Page 30: Actuator Replacement
Actuator Replacement Replacing the Actuator (33360230) Remove all power from the unit. Ensure the print unit is resting on a solid surface and is no longer hanging from the actuators. If necessary, place a pad or box under the printer to elevate it. Disconnect the problem actuator(s) from the T1030 and remove any zip ties to free the wire bundles. - Page 31 Actuator Replacement • DC actuator 2 encoder harness plugs into J2_2 • DC actuator 3 power harness plugs into J1_3 • DC actuator 3 encoder harness plugs into J2_3 Power on the unit. In the Service Menu (secret menu), run the “Initial Full Calibration” sequence. Wait for the process to finish.
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Page 32: Index
Index Replacement ......26 HP MPCA Actuator Replacement ......23 Replacement .
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