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PROBLEM
Softener regenerates
at wrong time of day
Resin in water lines,
plugged aerators
Salty Water
Softener leaks to
drain in "Service"
position
Low water pressure
Display is blank
"SOFTENING" does
not display when
water is flowing
Troubleshooting (cont.)
CAUSES
A) Clock is not set
B) Power outage
C) Incorrect control
valve programming
A) Unit is installed
backwards
B) Distributor basket is
damaged
A) Brine tank overfilled
B) Problems with drain
line: (See Letter
"E" in Brine Tank
Overfill section)
C) Rinse cycle is short
D) Salt setting too high
E) Distributor tube
improperly seated
in control valve or is
too short
F) Low water pressure
A) Problem in piston
cartridge assembly
B) Control valve is
jammed or halted
during regeneration
C) Drive cap assembly
is not tightened
properly
A) Iron or sediment
build up in softener
B) Insufficient pump
capacity
A) Control valve circuit
board needs reset
B) Transformer is
unpowered,
unplugged or
defective
C) Defective circuit
board
A) Bypass valve not in
"Service" position
B) Meter cable
disconnected
C) Restricted/stalled
meter turbine
D) Defective meter
22
SOLUTIONS
1) Reset softener clock (pages 9 & 10)
2) Verify control valve programming (pages
10 - 11)
1) Re-plumb unit with water supply entering
bypass inlet (page 5)
2) Replace damaged distributor basket
1) See "Brine tank overfills" section (Page 21)
2) Resolve drain line issues
3) Contact technical support for assistance in
verifying \ adjusting Rinse Cycle length and
Salt Setting
4) Verify proper installation of distributor tube
5) Verify at least 25 psi of line pressure
1) Replace seals and/or piston if needed
2) Verify control valve is in "SOFTENING"
mode
3) Tighten drive cap assembly
1) Increase backwash frequency by increasing
hardness setting (page 10)
2) Verify at least 25 psi of line pressure
1) Hold "NEXT" and "REGEN" buttons for 3
seconds
2) Remove battery, unplug power for 5
seconds, plug back in, replace dead battery
3) Verify transformer is plugged into an
electrical outlet that has power and
transformer cable (black, 4 pins) is plugged
into control valve connector J4 (labeled
"POWER")
4) With transformer plugged into electrical
outlet, use a volt meter to test the 2 outer
pins (furthest left and furthest right) of
connector J4 on the control valve circuit
board. Should be approximately 15 volts
DC. Replace transformer if defective.
5) Replace circuit board if needed
1) Verify bypass is in "Service" position (Figure
4a, Page 8)
2) Verify meter cable (grey cable, 3 pins) is
connected to control valve circuit board
connector J2 (labeled "METER")
3) Remove meter and check for restriction
4) Replace meter if needed
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