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PROBLEM
Brine tank overfills or
does not draw brine
Hard water or
softener not using salt
Troubleshooting
CAUSES
A) Brine line not fully
inserted into fittings
B) Brine line inserted
into the brine tank
overflow fitting
rather than
connected to the
safety brine valve
C) Softener drain line
connected to brine
overflow fitting or
overflow drain line
D) Obstruction in the
control valve
E) Problems with drain
line: plugged,
frozen, kinked,
flexible tubing,
overhead
installation,
diameter too small,
longer than 15'
F) Missing BLFC
G) Missing brine stem
H) Worn seals
A) Softener is plugged
into an electrical
outlet without power
or one that is tied to
a switch
B) No salt in the brine
tank
C) Salt in the brine tank
has "bridged"
D) Bypass Valve is not
in "Service" position
or is leaking
E) Obstruction in
control valve
I)
Problems with drain
line: : (See letter
"E" in prior section)
F) Control valve
programmed
incorrectly
G) Softener sized
improperly for actual
service flow rates
H) Faulty or unplugged
drive motor
I)
Meter cable
disconnected
21
SOLUTIONS
1) Tighten nuts at either end of brine line
2) Verify brine line is installed correctly
3) Verify softener drain line is not connected
to brine overflow elbow or brine overflow
drain line
4) Check for debris in DLFC Assembly, BLFC
Assembly, injector, injector screen
5) Manually put softener into Backwash Cycle
(page 9) and unplug the transformer for 30
minutes to dislodge debris from inside the
control valve or disassemble and clean
control valve internal components
6) Resolve issues with the drain line
7) Verify brine line flow control button is not
missing
8) Verify piston brine stem is not missing
9) Replace seal and spacer assembly
1) Verify softener has uninterrupted power
2) Fill brine tank with salt
3) Hit the side of the brine tank with rubber
mallet to break any bridging that has
formed in the brine tank
4) Verify bypass is in "Service" position
(Figure 4a, Page 8)
5) Check for debris in DLFC Assembly, BLFC
Assembly, injector, injector screen
6) Manually put softener into Backwash Cycle
(page 9) and unplug transformer for 20-30
minutes to dislodge debris
7) Resolve issues with drain line
8) Review control valve programming
9) Verify actual service flow rates required and
compare to system specifications (pages
12-13)
10) Verify drive motor is connected to control
valve circuit board connector J1 (labeled
"MOTOR")
11) Verify meter cable (grey cable, 3 pins) is
connected to control valve circuit board
connector J2 (labeled "METER")
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