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TROUBLESHOOTING
If the sound is distorted: Try lowering the volume control of your sound source, musical
instrument, or microphone. Also, try to reduce the overall volume of Pro Glow™ Express using
the Control Knob.
I hear a hum when cables are connected:
•
Disconnect cables from the input jacks to see if it's a faulty cable.
•
Make sure the signal cables are not placed near power cables.
•
Connect all audio equipment power cables to outlets which share a common ground.
If there is a high-pitched whistling noise when using microphones: This is probably
feedback. Point the microphone away from the speaker.
If you can't hear the microphone over the music volume: Turn down the music volume from
your source.
If there is too much bass: Try adjusting the tone or EQ control on your sound source or on
Pro Glow™ Express via the ION Sound Control™ App to lower the bass level. This will allow
you to play the music louder before clipping (distortion) occurs.
If you cannot connect your audio device to Pro Glow™ Express via Bluetooth:
Have your audio device (e.g., smartphone or tablet) and Pro Glow™ Express as close
•
together as possible while trying to connect. Make sure both the audio device and Pro
Glow™ Express are unobstructed by walls, furniture, etc.
•
Double-press the Bluetooth button to disconnect Pro Glow™ Express from any other
audio device and restart the search process. If this does not work right away, power o
Pro Glow™ Express and then power it back on. See
Device
for more information.
Reset the Bluetooth connection on your audio device by turning Bluetooth o and back
•
on. You can find this under the Bluetooth menu in the Settings for your phone or other
audio device.
If this does not work, and you have connected to Pro Glow™ Express before, find Pro
Glow™ Express in the list of available or previously connected devices in your audio
device's Bluetooth menu, tap the "gear" or "i" icon located next to it and then select
Unpair or Forget. Turn Pro Glow™ Express o
it reappears in your available devices list.
Note: If Pro Glow™ Express has been paired to another audio device recently that is still
within range, you may need to repeat this process with that audio device to fully
disconnect.
ION Audio Pro Glow™ Express User Guide
Operation > Pairing a Bluetooth®
and back on and try pairing again once
15
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