Instruction Manual
Care and Maintenance Continued
Troubleshooting
7.6 Cleaning the Drain Pump Filter (Removing Foreign Objects)
Warning!
Always keep detergents and additives out of reach from children.
Periodically you should clean the drain pump filter to ensure normal operation of your
washing machine. The type of washing, frequency and soil level of your washing cycles
will alter how often this procedure needs to be undertaken, however you should inspect
the filter regularly.
Should your washing machine not empty and/or spin, or your machine makes unusual
noises during
operation, your Drain Pump filter could be blocked. Follow this procedure to check or
remove any foreign objects.
After disconnecting the power, open the filter cover at the front base of your washing
machine.
Unscrew the filter in an anti-clockwise direction and remove any foreign objects.
Re-install the filter and close the service panel.
Warning!
Never remove the pump cover when the washing machine is in
operation, always wait until the appliance has finished and the is
empty. There can be hot water within the pump, so be careful to avoid
burns, should it have operated recently. When replacing the cover, be
careful to ensure it is closed securely.
10. Troubleshooting
Warning!
Only authorised technicians can carry out repairs.
10.1 Error Displays
Display
Problem
"E30"
Door is not closed properly
Water injecting problem while
"E10"
washing
"E21"
Overtime water draining
"E12"
Water overflow
Before contacting our customer service team, please refer to the table on the next page
to see if your fault can be fixed by yourself. Should a service technician visit be arranged
and its found there are no faults with the appliance, a call out charge will apply.
17
Solution
Restart after the door is closed
Check if there are clothes or washing
articles stuck
Check if the water pressure is too low
Straighten the water pipe
Check if the inlet valve filter is blocked
Check if the drain hose is blocked
Restart the washer
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