Troubleshooting - Bonoch BBM04 Instructions Manual

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10. Troubleshooting

No signal on the Parent Unit
The power adapters may not be properly connected.
Confirm the toggle switch of the Baby Unit is in "Power On" position
Confirm the Parent Unit has power and is powered on
Ensure the Baby Unit and Parent Unit are not far from each other.
The baby Unit and Parent Unit may not be properly paired. Follow the PAIRING instructions.
Interference or poor connection
Opening the folded antenna upright improves signal reception
Move the Baby Unit closer to the Parent Unit.
The Baby or Parent Units may be too close to metal objects.
Other electronic devices may be interfering with the signal.
Maybe on a low battery.
Image frozen on the Parent Unit
Restart the Baby Unit (pull out the power adapter from the wall outlet, wait for approximately 5 seconds, and plug it back in).
Reset the Parent unit by opening the battery compartment and disconnecting the battery. Wait for 30 seconds and then reconnect
the battery.
A high pitched piercing noise is heard from the units (feedback, static)
The Baby Unit and Parent Unit may be too close to each other. Move them further apart.
The volume on the Parent Unit may be set too high.
Cannot hear the baby sounds on the Parent Unit
Volume setting on the Parent Unit may be too low. Increase the volume.
Background noise
In a quiet environment surrounding the Parent Unit, decrease the volume on the Parent Unit to level 3 or below.
In a loud environment surrounding the Parent Unit, increase the volume on your Parent Unit to its maximum level.
If the above tips do not help, the system may crash. Please disconnect the battery and power adapter from your unit.
Then plug it in again and turn on your unit. 11